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Troubleshooting
Troubleshooting
Before calling for service, check the following information for possible
solutions to problems you may experience. If none of these solutions
Caution: Do not try to repair the TV yourself. Refer all servicing to
Video and audio
Problem
No picture (screen is not lit)
and no sound.
Dark, poor, or no picture
(screen is lit), but sound is
good.
No color, dark picture, or
color is not correct.
Only snow (noise) appears
on the screen.
Dotted lines or stripes
appear on the screen.
Double images.
Problem
The picture has a few bright
or dark spots.
Good picture, but no
sound.
Audio noise.
Solution
Make sure that the power cord is
plugged in.
Press POWER
on the TV or the
remote control.
Make sure that the correct video
input source is selected. For more
information, see "Selecting the
video input source" on page 9.
Try another channel. The station
may be experiencing problems.
Adjust the brightness. For more
information, see "To adjust the
picture:" on page 12.
Make sure that the correct picture
mode is selected. For more
information, see "To adjust the
picture:" on page 12.
Make sure that the antenna or
cable TV is connected correctly
and securely. For more
information, see "Connecting an
antenna, cable TV, or satellite TV
box" on page 8.
Adjust the color saturation. For
more information, see "Adjusting
the picture" on page 12.
Try another channel. The station
may be experiencing problems.
Make sure that the antenna or
cable TV is connected correctly
and securely. For more
information, see "Connecting an
antenna, cable TV, or satellite TV
box" on page 8.
Adjust the antenna.
Move the TV away from noise
sources such as cars, neon signs,
or hair dryers.
Try using a highly directional
outdoor antenna or cable TV.
Solution
A few bright or dark spots on an
LED screen is normal. It does not
Make sure that the sound is not
muted.
Make sure that the sound mode is
set to Stereo or Mono. For more
information, see "Selecting the
audio mode" on page 12.
Make sure that there is no
interference with infrared
equipment such as a cordless
telephone or headphones. Move
the infrared equipment away
from the TV to eliminate the
noise.
Remote control
Problem
Remote control does not
work.
Trouble programming your
existing universal remote
control.
General
Problem
One or more channels do
not display.
Password is lost.
Some settings cannot be
accessed.
TV cabinet creaks.
Control buttons on the TV
do not work.
Note: If the problem is not solved by using these troubleshooting
Solution
Make sure that the TV power cord
is plugged in.
Make sure that there are no
obstructions between the remote
control and the remote control
sensor on the front of the TV.
Make sure that the batteries are
installed correctly. For more
information, see "Installing
remote control batteries" on
page 6.
Replace the batteries. For more
information, see "Installing
remote control batteries" on
page 6.
See instructions and a table of
common codes in "Programming
a universal remote control to
work with your TV" on page 7.
Codes are subject to change. For
up to date codes, go to
www.dynexproducts.com.
Replace the batteries. For more
information, see "Installing
remote control batteries" on
page 6.
Refer to the User Guide that
accompanied your universal
remote control and contact the
manufacturer if problems persist.
Solution
Make sure that the channels are
not blocked. For more
information, see "Setting parental
controls" on page 13.
Enter 0532 to access parental
controls, then set a new
password. For more information,
see "Setting parental controls" on
page 13.
If a setting is grayed, the setting is
not available in the current video
input mode.
When the TV is in use, the
temperature rises naturally and
may cause the cabinet to expand
or contract which can cause a
creaking noise. This is not a
malfunction.
Disconnect the power cord, wait a
few seconds, then reconnect the
power cord and turn on the TV.
15
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