Troubleshooting - Alarm.Com ADC-V523X Quick Start Manual

4. Add the device to the account by either selecting the account in
MobileTech or by using a web browser and entering the following
URL: www.alarm.com/addcamera (you will need the customer's
user name and password if using the Customer Website).
5. Select the camera from the video device list or type in its MAC
address to begin adding the camera. The camera's MAC address
is located on the bottom of the camera or on the packaging.
6. Follow the on-screen instructions to finish adding the camera.
You may configure camera settings from the Customer Website.
You can now power down the camera and install it in its final
location using the included hardware.
Connect the camera to the network
Ethernet mode
Complete these steps prior to installing the camera in its
final location.
1. Using an Ethernet cable, connect the camera to the network.
2. Connect the camera's AC power adapter and plug it into a
non-switched outlet.
3. Wait a few minutes for the camera to connect to the Internet.
When the LED is solid green, the connection is complete.
If the LED is not solid green after a few minutes:
• Power cycle the camera.
• Try a different Ethernet port on the router.
• Try to connect using a different mode (AP or WPS mode).
4. Add the device to the account by either selecting the account in
MobileTech or by using a web browser and entering the following
URL: www.alarm.com/addcamera (you will need the customer's
user name and password if using the Customer Website).
5. Select the camera from the video device list or type in its MAC
address to begin adding the camera. The camera's MAC address
is located on the bottom of the camera or on the packaging.
6. Follow the on-screen instructions to finish adding the camera.
Important: If the video device will be connected to the Wi-Fi
network after this initial installation, be sure to configure the
Wi-Fi network after the camera is added to the account.
You may configure camera settings from the Customer Website.
You can now power down the camera and install it in its final
location using the included hardware.
4
LED reference guide
•
Off Power off
•
Solid green Connected to Alarm.com
••••
Flashing green Local network connection
••••
Flashing green+red Camera resetting to factory default
•
Solid red No local or Internet connection
••••
Flashing red Power on, camera booting
••••
Flashing blue WPS mode
••••
Flashing white
Wi-Fi access point mode

Troubleshooting

• If you have issues connecting the camera to the account, power
cycle the camera and try again.
• If issues persist, press and hold the Reset button
the bottom of the camera until the LED is flashing Green and
Red (about 15 seconds), then release the button. The camera will
reboot with factory defaults.
If the camera was previously installed to an Alarm.com account,
it will need to be deleted before it can be installed again.
located on
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