Troubleshooting - Krups EA891C50 Manual

If one of the problems described in the table persists, contact KRUPS customer service.
PROBLEM
The machine displays a failure,
the software freezes or your
machine has a malfunction.
The appliance does not switch
on when the ON/OFF button is
pressed (for at least 3 seconds).
The coffee grinder makes a
strange noise.
The One Touch Cappuccino
block does not suck the milk.
The One Touch Cappuccino
blocks produces little or no froth.
The steam nozzle on your
machine seems to be partially or
completely blocked.
No steam comes out of the
steam nozzle.
Steam is leaking from the drip
tray grid.
The machine asks for the drip
tray to be emptied although it is
not full.

TROUBLESHOOTING

CORRECTIVE ACTION
Switch off and unplug the appliance, remove the filter cartridge, wait for one
minute and start the appliance again.
Press and hold the on/off button for at least 3 seconds before starting.
Check your fuses and outlets.
Check that the two power plugs are correctly inserted into the socket.
There is a foreign body in the grinder.
Contact the KRUPS Customer Service team.
Check that the block is assembled correctly (in particular the connector in the
milk tube).
Ensure that the steam nozzle is not blocked. If this is the case, see below "The
steam nozzle on your machine seems to be partially or completely blocked".
Check that the connector is not blocked or dirty; soak it in a mixture of hot water
and dishwashing liquid, then rinse and dry before reassembling.
Ensure that the flexible pipe is not blocked or twisted and that it is properly inserted
into the One Touch Cappuccino block in order to avoid any air leaks. Check that
it is fully immersed in the milk.
Rinse and clean the block (see chapters concerning rinsing and cleaning the One
Touch Cappuccino block).
For milk drinks, we recommend that you use fresh, pasteurised or UHT milk which
has been recently opened. It is also advisable to use a cold container.
Dismantle the nozzle from its support using the dismantling key. Fig. 25.
Start the rinse cycle for the One Touch Cappuccino block to remove any
remaining deposits.
Clean the steam nozzle and ensure that the opening of the nozzle is not
obstructed by the remains of milk or limescale. Use the cleaning needle if
necessary. Fig. 26.
Ensure that the steam nozzle is not blocked. See "The steam nozzle on your
machine seems to be partially or completely blocked."
If this does not work, empty the water tank and remove the Claris cartridge
temporarily. Fill the water tank with mineral water with high calcium content
(>100 mg/l) and run steam cycles (5 to 10) consecutively into a container until
you obtain a continuous jet of steam.
Put the cartridge back in the tank.
Depending on the type of preparation, steam may escape from the drip tray
grid.
The machine is programmed to ask for the drip tray to be emptied after a certain
number of coffees despite any intermediate emptying operations that you may
complete.
15