Philips GC5020/00 Manual page 10

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10
Guarantee and service
If you need service or information or if you have a problem, please visit the Philips website at www.
philips.com or contact the Philips Consumer Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,
go to your local Philips dealer.
Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does
not heat up.
The appliance does
not produce any
steam.
The steam output is
irregular.
Water droplets drip
from the steamer
head.
Possible cause
There is a connection problem.
You have not switched on the
appliance.
The steamer has not heated up
sufficiently.
Steam has condensed in the hose. Lift the steamer head to straighten
The water level is below the MIN
level indication.
You have placed the steamer on a
table or chair instead of on the
floor.
Steam has condensed in the hose
or in the steamer head.
You have placed the steamer on a
table or chair instead of on the
floor.
Steam has condensed in the hose. Lift the steamer head to straighten
You have left the steamer head
and/or the steam supply hose in
horizontal position for a long
time.
You have placed the steamer on a
table or chair instead of on the
floor.
Solution
Check the mains plug and the wall
socket.
Press the on/off button to switch on
the appliance.
Let the appliance heat up for approx.
2 minutes.
the hose. This allows any
condensation to flow back into the
water tank.
Fill water tank to the MAX level
indication.
Place the steamer on the floor.
Lift the steamer head to straighten
the hose. This allows any
condensation to flow back into the
water tank.
Place the steamer on the floor.
the hose. This allows any
condensation to flow back into the
water tank.
Lift the steamer head to straighten
the hose. This allows condensation to
flow back into the water tank.
Place the steamer on the floor.