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SUPPORT & SERVICE
CORE CONNECT
Core Connect is your portal to all things service! Whether you need to
order parts or register your warranty, Core Connect is the most effective
way to get what you need fast and keep your facility operating smoothly.
OFFERS 24-HOUR SELF SERVICE ACCESS TO:
• General Inquiries
• Warranty Registration
• Preventative Maintenance
• Service Requests
• Parts Orders
Core Connect is accessible through our app on mobile devices
To help us support you, please provide the following information when requesting assistance with your equipment:
Facility Name & Address
Our goal is to provide fast, reliable support to all your product support requests. We strive to answer all support
requests under an average hold time of 3 minutes, all support emails within 1 business day and all field service
requests within 48 hours.
PREVENTATIVE MAINTENANCE
Protect your product & assure it always runs like new with a Core Advantage Preventative Maintenance or Extended
Warranty Package. Contact your service manager for more information:
For Technical Support, Service, Parts Orders or any Customer Service needs, please contact us by phone, email,
or through our 24 hour support site:
PHONE & EMAIL SUPPORT AVAILABLE: MONDAY - FRIDAY 6AM - 5PM PST
4400 NE 77th Avenue, Suite 250 Vancouver, WA 98662
Tel: (360) 326-4090 • (800) 503-1221 •
Warranty information:
• Automated partner payment
• Product technical library
• Transparency on service performance
• 24-Hour Automated Assistant
• Live Chat
Product Serial Number
https://corehandf.com/warranty
To request access scan or visit:
CONNECT.COREHANDF.COM
Description of Issue
servicecontracts@corehandf.com
support@corehandf.com
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