Related Manuals for CommScope ARRIS SURFboard SBV2402
Summary of Contents for CommScope ARRIS SURFboard SBV2402
- Page 1 ® SURFboard SBV2402 Internet and Voice Cable ® Modem for Xfinity customers User Guide, STANDARD Revision x.3 P/N 365-095-33947...
- Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■...
- Page 7 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
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Page 8: Table Of Contents
Table of contents Chapter 1: Getting started............... 10 About your cable modem..................... 10 In your box........................10 Additional items needed (not included).............11 System requirements....................12 Contact information......................13 Chapter 2: Product overview..............14 Front panel........................14 Rear panel........................14 Telephony modem label....................16 Chapter 3: Installing the telephony modem..........17 Choose an installation location.................. - Page 9 Solutions........................31 Your cable modem is plugged in, but the power light is off..........31 Cannot access the Internet................... 31 Cannot access the Internet (Ethernet)................32 Accessing Internet is slow..................... 32 No dial tone when I pick up the phone.................32 Chapter 7: Glossary................. 34 Warranty Information....................37 SURFboard ®...
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Page 10: Chapter 1: Getting Started
Chapter 1 Getting started ® ® Welcome to the next generation of the SURFboard ultra-high-speed DOCSIS 3.0 Internet & voice cable modem for Xfinity customers. Get ready to experience the Internet's express lane! Whether you are streaming media, downloading new software, checking your email, or talking on the telephone, your cable modem brings it all to you faster and more reliably, all the while providing high-quality Voice over IP telephone service. -
Page 11: Additional Items Needed (Not Included)
Chapter 1: Getting started Packaging contents Item Description SBV2402 Internet & High-speed DOCSIS 3.0 telephony cable modem voice cable modem with two voice-over-IP (VoIP) telephone lines Power cord Power supply for an electrical wall outlet connection Software License and Contains safety and regulatory information, Warranty card software license, and warranty for the telephony cable modem. -
Page 12: System Requirements
Chapter 1: Getting started Phone cable This is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. RF splitter (optional) Provides an extra cable connection by splitting a single outlet into two outlets. -
Page 13: Contact Information
Chapter 1: Getting started Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with this model. ● Mac OS 10.4 or later ● UNIX ● Linux Contact information For technical support, FAQs, product documentation, and additional ARRIS product information: ■... -
Page 14: Chapter 2: Product Overview
Chapter 2 Product overview Front panel Front panel LEDs LED icon Description Blinking: not applicable; LED does not blink. On (solid): power is properly connected with the power cord. Blinking: scanning for upstream (send data) and downstream (receive data) channel connection. On (solid): upstream and downstream channels are connected. - Page 15 Chapter 2: Product overview Rear panel ports and connectors Two telephony ports for RJ-11 cable connections: ■ VoIP connection for a single or two-line telephone Tel 1 ■ VoIP connection for a single-line telephone Tel 2 Reset button Reset button can be used to either reboot your cable modem or reset the configuration settings of your cable modem.
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Page 16: Telephony Modem Label
Chapter 2: Product overview Cable connector 100 - 240 VAC Power connector Power port Warning: To avoid any damage to your cable modem, only use the power cord provided in the box. Telephony modem label The telephony modem label is located on the bottom of your cable modem. It contains the specific telephony modem information that you may need when contacting your service provider or Contact information... -
Page 17: Chapter 3: Installing The Telephony Modem
Chapter 3 Installing the telephony modem CAUTION: This device is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the installation, make sure of the following: ■... -
Page 18: Connect And Activate Your Cable Modem
Chapter 3: Installing the telephony modem ■ If you want to mount your cable modem on a wall, does the location provide a solid surface for a secure attachment? For best results when mounting your cable modem on drywall, position it so that at least one of the screws are fastened to a stud. - Page 19 Chapter 3: Installing the telephony modem 1. Check that a coaxial cable is already connected to a cable wall outlet or an RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your cable modem.
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Page 20: Connect Your Telephone
Chapter 3: Installing the telephony modem ■ Access the Xfinity Activation web page by entering http://xfinity.com/activate your web browser. ■ Access the site using your telephone number or your Xfinity account log in credentials. b. Follow the prompts to enter your cable modem information (from your cable modem label). -
Page 21: Location
Chapter 3: Installing the telephony modem ■ For mounting on plywood or studs: two #6 x 1.5" (38.1 mm) self-tapping panhead wood screws (not included) ■ Screwdriver (flat-blade or Phillips, depending on what kind of screws you use). ■ Transparent tape (not included) for temporarily securing the mounting template to the wall. -
Page 22: Chapter 4: Using The Telephony Modem
Chapter 4 Using the telephony modem This chapter describes the controls and features available on your cable modem and covers basic troubleshooting procedures. Indicator lights for your cable modem Your cable modem LED indicator lights can be helpful when troubleshooting. Wiring problems If your cable modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring —... -
Page 23: Patterns: Startup Sequence
Chapter 4: Using the telephony modem Mode Power US/DS Online Tel 1 / Tel 2 No AC power Off Firmware Flash (normal operation) upgrade Patterns: startup sequence There are two light patterns that display during each phase of the startup sequence: ■... -
Page 24: Chapter 5: Using The Cable Modem Web Manager
Chapter 5 Using the cable modem Web Manager Your cable modem Web Manager is available to view and monitor the operational status and network configuration settings of your cable modem. Web Manager menu links The main menu links and related sub-menu option links are displayed along the top of your cable modem Web Manager screen. -
Page 25: Hw/Fw Versions Screen
Chapter 5: Using the cable modem Web Manager HW/FW versions screen The HW/FW versions screen includes release and model information for the hardware and firmware of your cable modem. This information also includes the serial number for your cable modem. SURFboard ®... -
Page 26: Event Log Screen
Chapter 5: Using the cable modem Web Manager Event Log screen The Event Log screen includes a list of events that have been detected by your telephony modem, including the date and time of the event, the event ID, and the event level. SURFboard ®... -
Page 27: Registration Status (Cm State)
Chapter 5: Using the cable modem Web Manager Registration status (CM state) The Registration Status screen shows the current operating status of your telephony modem with regards to DOCSIS and telephony connections. It also indicates the test state of the battery, if present. -
Page 28: Cm Feature Screen
Chapter 5: Using the cable modem Web Manager CM Feature screen The CM Feature screen shows option to enable or disable the front panel LEDs. There is also an option to enable or disable the energy efficient Ethernet. SURFboard ® SBV2402 Internet and Voice Cable Modem for Xfinity ®... -
Page 29: Logging Settings
Chapter 5: Using the cable modem Web Manager Logging settings The Login settings screen provides option to change your password. To change the default user password 1. On the Login settings screen, enter your current password in the Old Password field. 2. - Page 30 Chapter 5: Using the cable modem Web Manager SURFboard ® SBV2402 Internet and Voice Cable Modem for Xfinity ® customers User Guide STANDARD Revision x.3 30...
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Page 31: Chapter 6: Troubleshooting
Chapter 6 Troubleshooting Solutions ■ Your cable modem is plugged in, but the power light is off (page 31) ■ Cannot access the Internet (page 31) ■ Cannot access the Internet (Ethernet) (page 32) ■ Accessing Internet is slow (page 32) ■... -
Page 32: Cannot Access The Internet (Ethernet)
Chapter 6: Troubleshooting ■ Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between your cable modem and a CATV outlet, remove the splitters and connect your cable modem directly to the outlet. - Page 33 Chapter 6: Troubleshooting ■ If not, phone service has not been set up on that telephone line. Contact your service provider. ■ If it is blinking, there is a phone off hook somewhere in the house. Find the phone and hang it up. ■...
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Page 34: Chapter 7: Glossary
Chapter 7 Glossary Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable or higher. - Page 35 Chapter 7: Glossary Event An informational message used for monitoring network status. F-connectors The type of connector used on coax cable. There are two common types of F-connectors, slip-on and screw-on. Use coax with screw-on connectors for connecting your telephony modem. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet.
- Page 36 Chapter 7: Glossary keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable"...
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Page 37: Warranty Information
Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) - Page 38 : Warranty Information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 40 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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