Related Manuals for CommScope ARRIS SURFboard T25
Summary of Contents for CommScope ARRIS SURFboard T25
- Page 1 SURFboard T25 Cable Modem with Xfinity Voice ® User Guide, STANDARD Revision x.5 P/N 365-095-33655...
- Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
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Page 7: Table Of Contents
Table of contents Chapter 1: Getting started..............10 About your T25......................10 In your box........................10 Additional item(s) needed (not included)............11 System requirements....................11 Contact information..................... 12 Chapter 2: Product overview..............13 Front panel........................13 Indicator lights for the T25................14 Rear panel........................15 Backup power.....................17 Telephony cable modem label.................. -
Page 8: Chapter 1: Getting Started
Chapter 1 Getting started The SURFboard T25 is a combination DOCSIS 3.1 telephony cable modem with two Voice- over-IP (VoIP) telephone lines. It uses DOCSIS 3.1 technology to provide ultra high-speed Internet access on your home or small business network. This is a not a Wi-Fi cable modem. -
Page 9: Additional Item(S) Needed (Not Included)
Chapter 1: Getting started T25 package contents Item Description T25 Telephony cable modem High-speed DOCSIS 3.1 telephony cable modem with two-port Ethernet Power adapter Power cord for an electrical wall outlet connection Software License and Safety and regulatory information, software Regulatory card license, and warranty for the gateway T25 Quick Start Guide... -
Page 10: Contact Information
Chapter 1: Getting started ● Windows 8 ● Windows 7 Service Pack 1 (SP1) Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with this model. ● Macintosh 10.4 or higher ®... -
Page 11: Chapter 2: Product Overview
Chapter 2 Product overview Front panel T25 front view T25 front panel LED icons LED Icon Blinking On (Solid) Not applicable – LED does not blink. Power is properly connected with the device power cord. Upstream and Downstream channels are Scanning for Upstream (Send) connected. -
Page 12: Indicator Lights For The T25
Chapter 2: Product overview LED Icon Blinking On (Solid) Scanning for an Internet T25 is connected to the Internet. connection. Telephone line 1 is off-hook or call Telephone service for line 1 is connected is in progress. and activated; on-hook. Telephone line 2 is off-hook or call Telephone service for Line 2 is connected is in progress. -
Page 13: Rear Panel
Chapter 2: Product overview Telephony startup sequence Power, US/DS, Telephone 1 Telephone 2 Description Online No power to modem Flash Flash Flash Power-on self-test Flash Retrieving telephone network information Flash Retrieving telephone network information Flash Flash Activating telephone service Cable modem startup sequence DS/US Online Description... - Page 14 Chapter 2: Product overview T25 Rear Panel Ports & Connectors Description Two telephony ports for RJ-11 cable connections: ■ VoIP connection for a single or two-line telephone ■ VoIP connection for a single-line telephone Note: For an Alarm system connection, see Connect your telephone (page 19).
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Page 15: Backup Power
Chapter 2: Product overview Backup power T25 does not include an internal battery option. To obtain backup power for use in the event of a power outage, purchase an Uninterruptable Power Supply (UPS) and plug your T25 to the UPS as a power source. Note: Your cable service must be operational for the modem to function. -
Page 16: Chapter 3: Installing Your T25
Chapter 3 Installing your T25 CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the installation, make sure of the following: ■... -
Page 17: Connect Your Telephone
Chapter 3: Installing your T25 Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to the Ethernet port on the rear of the T25. 4. Connect the other end of the Ethernet cable to the Ethernet port of the device (e.g., laptop, desktop) you will be using to activate your T25 (see Establish an Internet connection... - Page 18 Chapter 3: Installing your T25 2. Access the Xfinity Activation web page. If you are connecting via the T25, you may be automatically redirected to the page. If you are not redirected, then type xfinity.com/ activate in the browser. 3. Access the site using your telephone number or your Xfinity account log in credentials. ®...
- Page 19 Chapter 3: Installing your T25 4. Once completed, check your Internet by browsing a public web page, e.g. surfboard.com 5. Check to confirm that your phone has a dial tone. The ARRIS SURFboard website or your selected website should open. If the website fails to open, please call Comcast Customer Support at 1-855-OK-BEGIN (1-855-652-3446) to set up your Internet service or activate your T25.
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Page 20: Chapter 4: Using The Cable Modem Web Manager
Chapter 4 Using the cable modem Web Manager Monitor the T25 operational status using the T25 Web Manager. You can also change your default password. ▶ To use the cable modem Web Manager: 1. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop. -
Page 21: Status Screen
Chapter 4: Using the cable modem Web Manager ■ Registration Status (CM State) (page 27) Status screen The Status screen shows the current status of the upstream and downstream channels for the T25, including the MAC addresses for various ports. You can also configure Energy Efficient Ethernet (EEE), front panel indicators, and link aggregation. - Page 22 Chapter 4: Using the cable modem Web Manager The Status page opens. 2. Scroll down to the Energy Efficient Ethernet block: 3. Check the ports that you want using EEE, then click Apply. The T25 uses Energy Efficient Ethernet on the selected ports. Configure front panel indicators T25 devices control the behavior of the front panel indicators.
- Page 23 Chapter 4: Using the cable modem Web Manager ■ Off: In this mode, you can choose whether or not to leave the power indicator always active. Choose this mode if you do not want to see indications of active alerts. Configure link aggregation on T25 devices The Surfboard T25 modem supports link aggregation on the LAN ports.
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Page 24: Event Log Screen
Chapter 4: Using the cable modem Web Manager Event Log screen The Event Log screen includes a list of events that have been detected by your T25, including the date and time of the event, the event ID, and the event level. T25 Event Log screen HW/FW Versions screen The HW/FW Versions screen includes release and model information for the T25 hardware... -
Page 25: Registration Status (Cm State)
Chapter 4: Using the cable modem Web Manager T25 HW/FW Versions screen Registration Status (CM State) The Registration Status screen shows the current operating status of T25 with regards to DOCSIS and telephony connections. T25 Registration Status - CM State screen ®... -
Page 26: Chapter 5: Managing Your Telephony Cable Modem And Connected Networks
Chapter 5 Managing your telephony cable modem and connected networks You can also use your Web Manager to view and monitor the network configuration settings and operational status of your T25. Reboot and reset the T25 Use the Reset button to reboot (or restart) and reset your T25. ■... -
Page 27: Reset The T25 Configuration Using The Reset Button
Chapter 5: Managing your telephony cable modem and connected networks Reset the T25 configuration using the Reset button To reset your T25 configuration back to the factory default settings: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the rear of your T25. -
Page 28: Chapter 6: Troubleshooting Tips
Chapter 6 Troubleshooting tips If the solutions listed in the Troubleshooting solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the T25 front panel LEDs, see #unique_40 for more information. -
Page 29: Front Panel Led Icons And Error Conditions
Chapter 6: Troubleshooting tips Modem problem Possible solution ■ If none of the above solutions resolves the problem, contact your service provider for assistance. Front panel LED icons and error conditions The T25 front panel LED icons provide status information for the following error conditions: Front panel LED icons and error conditions LED Icon Status... - Page 30 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 31 Warranty Information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 32 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...
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