CommScope SURFboard SBG8300 User Manual
  1. Manuals
  2. Brands
  3. CommScope Manuals
  4. Modem
  5. SURFboard SBG8300
  6. User manual

CommScope SURFboard SBG8300 User Manual

Docsis 3.1 wi-fi cable modem
Hide thumbs
Table of Contents

Advertisement

Quick Links

SURFboard
SBG8300 DOCSIS 3.1 Wi-Fi cable
®
modem
User Guide, STANDARD Revision x.5
P/N 365-095-32542

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SURFboard SBG8300 and is the answer not in the manual?

Questions and answers

Related Manuals for CommScope SURFboard SBG8300

Summary of Contents for CommScope SURFboard SBG8300

  • Page 1 SURFboard SBG8300 DOCSIS 3.1 Wi-Fi cable ® modem User Guide, STANDARD Revision x.5 P/N 365-095-32542...

  • Page 2: Commscope Copyrights And Trademarks

    CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.

  • Page 3: Safety And Regulatory Information

    Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
  • Page 4 : Safety and regulatory information ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■...

  • Page 5: Fcc Statements

    FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

  • Page 6: Wireless Lan Information

    Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, refer to the relevant chapters in this document or visit our Consumer Support website at http://www.commscope.com/support/consumers. ® SURFboard...

  • Page 7: Caring For The Environment By Recycling Your Arris Equipment

    Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.

  • Page 8: Table Of Contents

    Table of contents CommScope copyrights and trademarks..............2 Safety and regulatory information................3 FCC statements......................5 Wireless LAN information.................... 6 Caring for the environment by recycling your ARRIS equipment........7 Chapter 1: Getting started..............10 In the box........................10 Additional items needed (not included)............11 System requirements....................11...
  • Page 9 Change the login password..................46 Set up firewall protection.....................48 IPv4 security....................... 48 IPv6 security....................... 50 Set up Parental Control....................50 Set up Port Forwarding....................52 Set up Port Triggers......................54 Set up the DMZ host....................55 Chapter 8: Managing your Wi-Fi cable modem and connected networks.....................

  • Page 10: Chapter 1: Getting Started

    ® ® modems. The SURFboard SBG8300 is a combination DOCSIS 3.1 cable modem and four- port Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed Internet access in your home or small business network. Using the connection capabilities of the Wi-Fi cable modem, you can connect your computer and other network-enabled devices using the four Ethernet ports or the 2.4 GHz and 5 GHz wireless connections.

  • Page 11: Additional Items Needed (Not Included)

    Chapter 1: Getting started Item Description SURFboard Quick Provides information for installing your Wi-Fi cable Start Guide modem and setting up a secure Wi-Fi network connection in your home or small business network. Additional items needed (not included) The following items are not included in the product box and must be purchased separately, if required: ■...

  • Page 12: Chapter 2: Product Overview

    Chapter 2 Product overview Front panel Figure 1: SBG8300 front view Table 2: SBG8300 front panel LED icons LED Icon Description Online LED status LED status description Internet data Blue (on) Power is connected transmission Blue (slow blink) Acquiring downstream (receive) channel status connection Blue (fast blink)

  • Page 13: Rear Panel

    Chapter 2: Product overview LED Icon Description Online LED status LED status description Blue/Green Acquiring IP addresses (alternating) IP Link/Online Firmware downloads in progress Green (slow blink) No clients found (5 GHz or dual-band) Green (on) Clients found, but no traffic (5 GHz or dual- band) Green (fast blink) Clients with active traffic/WPS (5 GHz or...

  • Page 14: Wi-Fi Cable Modem Label

    Chapter 2: Product overview Table 3: SBG8300 rear panel ports & connectors Port name Description Reset button Reset button located on the rear panel of your SBG8300 can be used to either reboot your SBG8300 or reset the SBG8300 configuration settings. Reboot the SBG8300 (page 60) and Restore the SBG8300 default...
  • Page 15 Chapter 2: Product overview The Wi-Fi cable modem labels are located on the bottom of your SBG8300. The labels contain the information you will need to activate the SBG8300 for your home Internet service or technical support issues. To activate your Internet service, contact your service provider for assistance. When contacting your service provider or ARRIS Technical Support (page 11) , you may have to...

  • Page 16: Chapter 3: Installing The Wi-Fi Cable Modem

    Chapter 3 Installing the Wi-Fi cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG8300 to your computer Before installing your SBG8300: ■...
  • Page 17 Chapter 3: Installing the Wi-Fi cable modem Figure 4: SBG8300 connection diagram Note: The SBG8300 supports using an Ethernet port connection for your data input in place of an RF cable connection. You will be able to connect to an alternate Internet connection and use your SBG8300 as your router and Wi-Fi source.
  • Page 18 Chapter 3: Installing the Wi-Fi cable modem Note: This automatically powers ON your SBG8300. There may be up to a 15 second delay for the Online LED on the SBG8300 front panel to light up after the power is connected. Although your computer may already be configured to automatically access the Internet, you should still perform the following connectivity test to verify that the devices were connected properly.

  • Page 19: Chapter 4: Setting Up A Wi-Fi Network Connection

    Chapter 4 Setting up a Wi-Fi network connection ARRIS recommends that you first verify that your computer (or laptop) can access the Internet using a wired Ethernet connection before configuring your Wi-Fi home network. For Internet connections in your home, you must have access to an Internet service before you can set up a Wi-Fi network connection.
  • Page 20 Chapter 4: Setting up a Wi-Fi network connection Figure 6: ARRIS SURFboard Manager mobile app download screen 3. Tap INSTALL to download the SURFboard Manager mobile app on your mobile device. SURFboard message ® ARRIS Manager will be installed on your device soon displays.

  • Page 21: Set Up A Wi-Fi Network Connection Using Your Client Device

    Chapter 4: Setting up a Wi-Fi network connection Figure 8: ARRIS SURFboard Manager mobile app opening screens 6. Continue to follow the mobile app prompts to configure your Wi-Fi home network connection. For additional information or instructions for using the mobile app, see the ARRIS SURFboard Manager Mobile App User Guide available online at ARRIS SURFboard Manager.

  • Page 22: Quick Connect Using The Windows Task Bar

    Chapter 4: Setting up a Wi-Fi network connection 2. Select Wi-Fi to turn it ON. Your device will automatically start searching and then display a list of available Wi-Fi networks. 3. Select your Wi-Fi network name (SSID) from the list. 4.
  • Page 23 Chapter 4: Setting up a Wi-Fi network connection Figure 10: Sample available Wi-Fi networks Microsoft Window 2. Locate and left-click on the SBG8300 Wi-Fi network name or SSID (for example, SBG8300-####) for your SBG8300 from the list of available Wi-Fi networks. The default SSID is located on the Wi-Fi cable modem on the bottom of your SBG8300.

  • Page 24: Connect Using The Windows Control Panel

    Chapter 4: Setting up a Wi-Fi network connection 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 12: Network security key window 5. Enter the Network Security Key (your Wi-Fi network password) in the Security key field. Note: You can use the default Wi-Fi Security Key code listed on the SBG8300 Wi- Fi cable modem label or enter your own personal Wi-Fi network password.
  • Page 25 Chapter 4: Setting up a Wi-Fi network connection 3. Click Set up a new connection or network under Change your networking settings panel. ® SURFboard SBG8300 DOCSIS 3.1 Wi-Fi cable modem User Guide STANDARD Revision x.5...
  • Page 26 Chapter 4: Setting up a Wi-Fi network connection Figure 15: Set up a connection or network window 4. Click Manually connect to a wireless network and then click Next. Figure 16: Manually connect to a wireless window ® SURFboard SBG8300 DOCSIS 3.1 Wi-Fi cable modem User Guide STANDARD Revision x.5...

  • Page 27: Test Your Wi-Fi Network Connection

    Chapter 4: Setting up a Wi-Fi network connection 5. Enter the SBG8300 Wi-Fi network name or SSID (SBG8300-####) for your SBG8300 in the Network name field. The default SSID is listed on the Wi-Fi cable modem label on the bottom of your SBG8300.
  • Page 28 Chapter 4: Setting up a Wi-Fi network connection 2. Check that the Wi-Fi LED on the SBG8300 front panel is lit SOLID green. 3. Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari. 4.

  • Page 29: Chapter 5: Using The Wi-Fi Cable Modem Web Manager

    Chapter 5 Using the Wi-Fi Cable Modem Web Manager Use the SBG8300 Web Manager to view and monitor the network configuration settings and operational status of your SBG8300. You can also configure your network connections and Wi-Fi security settings, see Protecting &...
  • Page 30 Chapter 5: Using the Wi-Fi Cable Modem Web Manager 4. Enter your password again in the Re-enter New Password field. 5. Select the Show Typed Password check box to confirm that both passwords match. Please note that this password is required to log in to the SBG8300 Web Manager. Write it down and place it in a secure place for future reference and availability, if needed.
  • Page 31 Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 18: SBG8300 Home Network Wizard-Step 2 screen 8. Keep or change the current default Wi-Fi network name in the Wi-Fi Network Name (2.4 GHz) field. To change the Wi-Fi network name, enter a new name of your choice. The network name can consist of any combination of up to 32 alphanumeric characters.

  • Page 32: Start The Sbg8300 Web Manager

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 19: SBG8300 Home Network Wizard-Step 3 screen 13. Select Automatic or Manual to set up your time zone. ■ Select Automatic to allow the network to automatically set your time zone. ■...
  • Page 33 Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 20: SBG8300 Web Manager Login screen 3. Type for the default login user name (case-sensitive) in the Username field. admin 4. Type (default login password; case-sensitive) or your new password in the password Password field.

  • Page 34: Sbg8300 Web Manager Menu Links

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 23: SBG8300 Summary screen Note: See Set up your Wi-Fi network (page 37) to configure your home network for Wi-Fi. SBG8300 Web Manager menu links The SBG8300 main menu links and related submenu option links are displayed along the left side of the SBG8300 Web Manager screen.
  • Page 35 Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 24: SBG8300 Web Manager menu links Table 4: SBG8300 Web Manager menu links Menu link Function Gateway Displays a summary of your network connections and a list of the connected devices on your home network. Summary Displays the Wi-Fi status for your home network and network-connected devices.

  • Page 36: Exit The Sbg8300 Web Manager

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Menu link Function Troubleshooting Provides several options to help you resolve certain problems that may occur with your SBG8300. Exit the SBG8300 Web Manager To log out and close the SBG8300 Web Manager: ■...

  • Page 37: Chapter 6: Configuring Your Wi-Fi Network

    Chapter 6 Configuring your Wi-Fi network You have the option to either use the default network settings which are unique to your SBG8300 for security purposes or you can configure different network settings. The SBG8300 supports a secure method for setting up multiple Wi-Fi networks on your SBG8300. Set up your Wi-Fi network 1.
  • Page 38 Chapter 6: Configuring your Wi-Fi network 4. Click the Wi-Fi Radio (2.4 GHz) Enable or Disable button to turn ON or OFF the 2.4 GHz Wi-Fi frequency range that you are setting up for your Wi-Fi home network. 5. Click the Wi-Fi Radio (5 GHz) Enable or Disable button to turn ON or OFF the 5 GHz Wi- Fi frequency range that you are setting up for your Wi-Fi home network.
  • Page 39 Chapter 6: Configuring your Wi-Fi network ● 802.11 b/g/n ■ 5 GHz ● 802.11 ac ● 802.11 n/ac ● 802.11 a/n/ac ● 802.11 n 11. Select one of the following Wi-Fi network security options for your SBG8300 from the Security Mode drop-down list: ■...
  • Page 40 Chapter 6: Configuring your Wi-Fi network WMM ensures that applications with low tolerance for latency and jitter are treated with higher priority than less sensitive data applications. WMM sets different wait times for the above four categories to provide priority network access for applications that are less tolerant of packet delays.

  • Page 41: Change Your Wi-Fi Network Name (Ssid)

    Chapter 6: Configuring your Wi-Fi network Figure 29: SBG8300 Wi-Fi connection screen (2 of 2) Change your Wi-Fi network name (SSID) The SSID (Service Set Identification) is the Wi-Fi network name assigned to your SBG8300 Wi-Fi network. The default SSID (listed on the Wi-Fi cable modem label) is automatically populated in the network configuration screens.
  • Page 42 Chapter 6: Configuring your Wi-Fi network purposes and quick recognition of your Wi-Fi network, ARRIS recommends that you change the default SSID. Note: When you change the SSID, any Wi-Fi devices that are connected to your Wi- Fi network will be disconnected. The Wi-Fi devices must be reconnected to your Wi-Fi network using the new SSID.

  • Page 43: Set Up Wps On Your Wi-Fi Network

    Chapter 6: Configuring your Wi-Fi network Figure 31: Sample SBG8300 Wi-Fi network setup screen 5. Ensure to select Enable in the Wireless Network field. 6. Enter a new network name in the Network Name (SSID) field. The Wi-Fi network name cannot be the same name as any other SSID on your home network.
  • Page 44 Chapter 6: Configuring your Wi-Fi network 3. Click Wi-Fi under the Connection submenu options to open the Gateway Connection Wi- Fi screen. Figure 32: SBG8300 WPS device connection screen 4. Click ADD WI-FI PROTECTED SETUP (WPS) CLIENT button to open the Add Wi-Fi Client (WPS) screen.
  • Page 45 Chapter 6: Configuring your Wi-Fi network 9. Repeat steps 6 through 8 for each additional WPS-enabled device that you want to connect to your Wi-Fi home network. ® SURFboard SBG8300 DOCSIS 3.1 Wi-Fi cable modem User Guide STANDARD Revision x.5...

  • Page 46: Chapter 7: Protecting & Monitoring Your Wi-Fi Network

    Chapter 7 Protecting & monitoring your Wi-Fi network After you have successfully connected the SBG8300 and your Wi-Fi devices, you should configure the SBG8300 to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi devices that are within range of your Wi-Fi network. Although network security for the SBG8300 is already configured, you can use the SBG8300 Web Manager to set the level of security and network access that you want to allow on your Wi-Fi network.
  • Page 47 Chapter 7: Protecting & monitoring your Wi-Fi network Figure 34: SBG8300 Login screen for the default user name (case-sensitive) in the Username field. 3. Type admin for the default admin password (case-sensitive) in the Password field. 4. Type password 5. Click LOGIN to open the SBG8300 Web Manager. 6.

  • Page 48: Set Up Firewall Protection

    Chapter 7: Protecting & monitoring your Wi-Fi network ■ Numbers: 0 to 9 ■ Special characters: ! @ # $ % & * 9. Enter your new admin password in the Re-enter New Password field. 10. Select the Show Typed Password checkbox to view the new passwords and confirm that both passwords match.
  • Page 49 Chapter 7: Protecting & monitoring your Wi-Fi network Figure 37: Firewall IPv4 high security level screen ■ Medium: Safer configuration, medium security level Figure 38: Firewall IPv4 medium security level screen ■ Low: Common security, low security level, higher risk ®...

  • Page 50: Ipv6 Security

    Chapter 7: Protecting & monitoring your Wi-Fi network ■ Figure 39: Firewall IPv4 low security level screen IPv6 security Figure 40: Firewall IPv6 available security levels screen Set up Parental Control You can set up the following parental controls to manage and limit the usage and activity for specific users and client devices on your home network: ■...
  • Page 51 Chapter 7: Protecting & monitoring your Wi-Fi network 3. Click the Managed Sites Enable button to turn ON website and keyword blocking. Figure 41: Parental Control Managed Sites screen 4. Click +ADD button in the Blocked Sites section to open the Add Site to be Blocked screen.

  • Page 52: Set Up Port Forwarding

    Chapter 7: Protecting & monitoring your Wi-Fi network 5. To fully block a website, enter the website address in the URL field and then click the Yes Always Block? button. 6. Click SAVE. 7. Repeat steps 5 and 6 for each website that you want to block. 8.
  • Page 53 Chapter 7: Protecting & monitoring your Wi-Fi network Figure 43: SBG8300 Advanced Port Forwarding screen 3. Click the Port Forwarding Enable button. 4. Click the +ADD SERVICE button to open the Add Port Forward screen. Figure 44: Add Port Forward screen 5.

  • Page 54: Set Up Port Triggers

    Chapter 7: Protecting & monitoring your Wi-Fi network 10. Click CONNECTED DEVICE button to display the list of connected devices on your Wi-Fi home network. Figure 45: SBG8300 Connected Devices screen 11. Select the Add selection box for the device or website you want to connect to. 12.

  • Page 55: Set Up The Dmz Host

    Chapter 7: Protecting & monitoring your Wi-Fi network Figure 47: Advanced Add Port Trigger screen 4. Click the +ADD PORT TRIGGER button to open the Add Port Trigger screen. 5. Enter a name or description for the Port Trigger in the Service Name field. 6.
  • Page 56 Chapter 7: Protecting & monitoring your Wi-Fi network client device (e.g., computer or laptop) on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one client device on your home network to be the DMZ Host. That client device will operate outside of the SBG8300 firewall and allow remote access from the Internet to your client device, gaming device, or other IP-enabled device.

  • Page 57: Chapter 8: Managing Your Wi-Fi Cable Modem And Connected Networks

    Chapter 8 Managing your Wi-Fi cable modem and connected networks You can also use the SBG8300 Web Manager to view and monitor the network configuration settings and operational status of your SBG8300. View the SBG8300 system hardware information The Gateway Hardware screen displays system hardware information for your SBG8300. This information may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance.

  • Page 58: View The Sbg8300 Software Version

    Chapter 8: Managing your Wi-Fi cable modem and connected networks View the SBG8300 software version The Gateway Software Version screen displays device software related information for your SBG8300. This information may be helpful if you have to contact ARRIS or Comcast for technical support.
  • Page 59 Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 52: SBG8300 Connection WAN screen 3. Click EDIT on the WAN screen. 4. Click Interface CHANGE to select either DOCSIS (for a regular cable connection) or Ethernet (for an input signal from a different modem device) with an Ethernet connection from the modem device to the SBG8300 Ethernet port 4.

  • Page 60: Reboot The Sbg8300

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 54: SBG8300LAN Ethernet Port screen Reboot the SBG8300 Choose one of the following options to reboot (or restart) your SBG8300: ■ Reboot the SBG8300 using the Reset button (page 60) ■...

  • Page 61: Reboot The Sbg8300 Using The Web Manager

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 55: SBG8300 Reset button 2. Press and hold the small object in place for three to four seconds. Warning: Do not press the Reset button for more than five seconds. If you do, your SBG8300 will automatically reset and your custom gateway configuration settings (e.g., admin password, network name (SSID) and password) will be deleted and replaced with the factory default configuration.

  • Page 62: Restore The Sbg8300 Default Configuration Settings

    Chapter 8: Managing your Wi-Fi cable modem and connected networks The following message will display: Figure 57: Reboot the Gateway message box 4. Click OK to reboot the SBG8300 and then log back in. Restore the SBG8300 default configuration settings Warning: This action will delete your current SBG8300 configuration settings and allow you to restore the default (original) SBG8300 configuration.

  • Page 63: Exit The Sbg8300 Web Manager

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 59: SBG8300 restore settings screen 4. Click OK to restore the Wi-Fi factory defaults. for restarting the Wi-Fi radios message displays. Operation in Progress Exit the SBG8300 Web Manager To log out and close the SBG8300 Web Manager: ■...

  • Page 64: Chapter 9: Troubleshooting Tips

    Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SBG8300 front panel LEDs, see Front panel LED icons and error conditions (page 65) for more information.

  • Page 65: Front Panel Led Icons And Error Conditions

    Chapter 9: Troubleshooting tips Front panel LED icons and error conditions The SBG8300 front panel LED icons provide status information for the following error conditions: Table 6: Front panel LED icons and error conditions Led Icon Status If, During Startup If, During Normal Operation Wi-Fi cable modem is not Wi-Fi cable modem is...

  • Page 66: Warranty Information

    Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
  • Page 67 : Warranty Information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
  • Page 68 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...

Table of Contents