Related Manuals for CommScope ARRIS SURFboard SB6190
Summary of Contents for CommScope ARRIS SURFboard SB6190
- Page 1 SURFboard SB6190 DOCSIS 3.0 Cable Modem ® ® User Guide, STANDARD Revision x.4 P/N 365-095-28610...
- Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
- Page 7 ® ® SURFboard SB6190 DOCSIS 3.0 Cable Modem User Guide STANDARD Revision x.4...
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Page 8: Table Of Contents
Table of contents Chapter 1: Get started................9 Introduction........................9 In the box........................9 Additional item(s) needed (not included)............10 System requirements....................10 Contact information..................... 10 Chapter 2: Product overview..............11 Front panel........................11 Rear panel........................12 Cable modem label...................... 13 Chapter 3: Install the cable modem............14 Connect the SB6190 to your computer............... -
Page 9: Chapter 1: Get Started
Chapter 1 Get started Introduction The ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem provides a secure high-speed ® ® broadband connection to the Internet and other online services on your home or small business network. You can use your SB6190 to directly connect a computer to your home or small business LAN through an Ethernet connection. -
Page 10: Additional Item(S) Needed (Not Included)
Chapter 1: Get started Item Description SB6190 Quick Start Basic information for installing the cable Guide modem and connecting to the Internet on your home network. Additional item(s) needed (not included) The following item is not included in the box and must be purchased separately, if required: ■... -
Page 11: Chapter 2: Product Overview
Chapter 2 Product overview Front panel SB6190 front view SB6190 front panel LED icons LED icon Blinking On (Solid) Not applicable – icon does not Green: Power is properly connected. blink. Scanning for a downstream Green: Non-bonded downstream (receive) channel connection. channel is connected. -
Page 12: Rear Panel
Chapter 2: Product overview LED icon Blinking On (Solid) Scanning for an Internet Green: Startup process completed. connection. *Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. Rear panel SB6190 rear view SB6190 rear panel ports and connectors... -
Page 13: Cable Modem Label
Chapter 2: Product overview Description Coaxial cable connector +12VDC Power connector Warning: To avoid any damage to your SB6190, only use the power supply provided in the box. Cable modem label Sample SB6190 Cable modem Label The cable modem label is located on the bottom of your SB6190. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. -
Page 14: Chapter 3: Install The Cable Modem
Chapter 3 Install the cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB6190 to your computer Before installing the SB6190: ■... -
Page 15: Establish An Internet Connection
Chapter 3: Install the cable modem 6. Plug the other end of the power adapter into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON the SB6190. Establish an Internet connection Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to check that your network devices were connected properly: 1. -
Page 16: Chapter 4: Use The Cable Modem Web Manager
Chapter 4 Use the cable modem Web Manager The SB6190 Web Manager is available to view and monitor the SB6190 operational status and network configuration settings. You can also use the web manager to reset or reboot your SB6190. Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. -
Page 17: Sb6190 Web Manager Screen Options
Chapter 4: Use the cable modem Web Manager SB6190 Web Manager screen options Menu buttons and links You can use the web manager buttons or links to view the status and network configuration screens for your SB6190. ■ The SB6190 menu buttons are displayed along the top of the SB6190 Web Manager screen (see Figure 5). -
Page 18: Get Help
Chapter 4: Use the cable modem Web Manager SB6190 Web Manager Screen Options Screen Option Function Status Displays startup diagnostic information for the cable modem. Also provides the current network connection status of the cable modem. Product Provides general product and operational status information for the Information cable modem. -
Page 19: Exit The Sb6190 Web Manager
Chapter 4: Use the cable modem Web Manager SB6190 Help screen Exit the SB6190 Web Manager ▶ To exit the SB6190 Web Manager: ■ Click (Close button) in the upper right corner of the web browser window to exit the SB6190 Web Manager and close the web browser window. -
Page 20: Chapter 5: Monitor Your Cable Modem And Connected Network
Chapter 5 Monitor your cable modem and connected network Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. -
Page 21: View The Sb6190 Network Connection Status
Chapter 5: Monitor your cable modem and connected network 3. Click the Refresh button (F5) in your web browser window to reload or update the SB6190 product information on the screen. View the SB6190 network connection status The SB6190 Status screen displays the current connection status of the SB6190 as well as the downstream and upstream bonded channel connections for receive and send data transmissions. -
Page 22: View The Sb6190 Configuration Settings
Chapter 5: Monitor your cable modem and connected network SB6190 Event Log Screen 3. Click the Refresh button (F5) in your web browser to reload or update the event log information on the screen. View the SB6190 configuration settings The SB6190 Configuration screen displays the downstream frequency and upstream channel connection to the network. -
Page 23: Restore The Sb6190 Factory Default Settings
Chapter 5: Monitor your cable modem and connected network SB6190 Configuration Screen Note: The values on the SB6190 Configuration screen cannot be changed. Restore the SB6190 factory default settings You can reset the SB6190 configuration back to the factory default configuration. The process to restore the cable modem factory defaults can take approximately five to 30 minutes to complete. -
Page 24: Reboot The Sb6190
Chapter 5: Monitor your cable modem and connected network SB6190 Restore Factory Defaults Configuration screen 3. Click Restore Factory Defaults. The following message displays: Restore Factory Defaults Dialog Box 4. Click OK to continue. The SB6190 Web Manager will automatically open when the Restore Factory Defaults process is finished. -
Page 25: Exit The Sb6190 Web Manager
Chapter 5: Monitor your cable modem and connected network SB6190 Restart Cable Modem Configuration creen 3. Click Reboot. The following message dialog will display: Cable Modem-Reboot Dialog Box 4. Click OK. The following message will display: The device has been reset… RELOAD. 5. -
Page 26: Chapter 6: Troubleshooting Tips
Chapter 6 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6190 front panel LEDs. See Front panel LED icons and error conditions (page 27) for more information. -
Page 27: Front Panel Led Icons And Error Conditions
Chapter 6: Troubleshooting tips Modem Problem Possible Solution Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front panel LED icons and error conditions The SB6190 front panel LED icons provide status information for the following error conditions: Front panel LED icons and error conditions Led icon... - Page 28 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 29 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 30 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...
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