CommScope SURFboard SVG2482AC User Manual
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CommScope SURFboard SVG2482AC User Manual

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®
®
SURFboard
SVG2482AC Wi-Fi
and Voice Modem
®
for XFINITY
Customers
User Guide, STANDARD Revision x.5
P/N 365-095-31279

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Summary of Contents for CommScope SURFboard SVG2482AC

  • Page 1 ® ® SURFboard SVG2482AC Wi-Fi and Voice Modem ® for XFINITY Customers User Guide, STANDARD Revision x.5 P/N 365-095-31279...
  • Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
  • Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
  • Page 4 ■ Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■...
  • Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
  • Page 6 Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■...
  • Page 7 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
  • Page 8 ® ® ® SURFboard SVG2482AC Wi-Fi and Voice Modem for XFINITY Customers User Guide STANDARD Revision x.5...

  • Page 9: Table Of Contents

    Table of contents Chapter 1: Getting started..............11 In the box........................11 Additional items needed (not included)............12 System requirements....................12 Contact information..................... 12 Chapter 2: Product overview..............13 Front panel........................13 ™ Wi-Fi Protected Setup (WPS)................14 Rear panel........................15 Wi-Fi and voice modem label..................16 Chapter 3: Installing the Wi-Fi and voice modem........17 Connect the SVG2482AC to your client device............17 Connect your telephone..................
  • Page 10 Changing your admin password................ 41 Set up firewall protection.................... 42 Set up Parental Control....................45 Set up port forwarding....................48 Set up port triggers...................... 50 Set up the DMZ host....................51 Chapter 8: Managing your gateway and connected networks....53 View the gateway hardware information..............53 View the gateway software version................53 View the gateway network connections..............54 View the network connection settings................

  • Page 11: Chapter 1: Getting Started

    Chapter 1 Getting started ® ® The ARRIS SURFboard SVG2482AC is a DOCSIS 3.0 telephony cable modem and four- port Ethernet router device with Wi-Fi and optional battery backup. It uses DOCSIS 3.0 technology to provide ultra high‑speed Internet access on your home or small business network.

  • Page 12: Additional Items Needed (Not Included)

    Chapter 1: Getting started Item Description Software license and Safety and regulatory information, software Warranty card license, and warranty for the gateway SVG2482AC Quick Provides basic information for installing the Start Guide gateway and setting up a secure Wi-Fi connection on your home network. Additional items needed (not included) The following items are not included in the box and must be purchased separately, if required:...

  • Page 13: Chapter 2: Product Overview

    Chapter 2 Product overview The product overview describes the features of the front and rear panels and explains the information displayed on the Wi-Fi and voice modem label. Front panel SVG2482AC front view SVG2482AC front panel LED icons LED icon Blinking On (solid) WPS Pairing process is in progress.

  • Page 14: Wi-Fi Protected Setup ™ (Wps)

    Chapter 2: Product overview LED icon Blinking On (solid) Scanning for Upstream (Send) and Upstream and Downstream channels are Downstream (Receive) channel connected. connection. Scanning for an Internet connection. SVG2482AC is connected to your home network. 2.4 GHz wireless connection is active; Wi-Fi is enabled.

  • Page 15: Rear Panel

    Chapter 2: Product overview Rear panel SVG2482AC rear view SVG2482AC rear panel ports & connectors Port name Description Reset Button Recessed button located on the rear of your SVG2482AC can be used to restart your gateway. See Reset SVG2482AC using the Reset button for more information.

  • Page 16: Wi-Fi And Voice Modem Label

    Chapter 2: Product overview Port name Description Coaxial cable connector 115 VAC Power Input connector Warning: To avoid any damage to your SVG2482AC, only use the power cord provided in the box. Wi-Fi and voice modem label Sample SVG2482AC Wi-Fi and voice modem labels The Wi-Fi and voice modem label is located on the bottom of your SVG2482AC.

  • Page 17: Chapter 3: Installing The Wi-Fi And Voice Modem

    Chapter 3 Installing the Wi-Fi and voice modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SVG2482AC to your client device Before installing your SVG2482AC: ■...

  • Page 18: Connect Your Telephone

    Chapter 3: Installing the Wi-Fi and voice modem SVG2482AC connection diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your SVG2482AC.

  • Page 19: Install The Battery

    Chapter 3: Installing the Wi-Fi and voice modem 1. Connect a telephone cord (not included) to the TEL LINE port on your telephone. 2. Connect the other end of the telephone cord to the TEL 1 port on the rear of the SVG2482AC.
  • Page 20 Chapter 3: Installing the Wi-Fi and voice modem Note: If you are a new voice subscriber with Comcast, continue with the following steps to set up your new Xfinity telephony service account and activate your SVG2482AC. 3. Click or type xfinity.com/activate to open the Xfinity Activation page.

  • Page 21: Chapter 4: Setting Up A Wi-Fi Network Connection

    Chapter 4 Setting up a Wi-Fi network connection ARRIS recommends that you first verify that your client device (computer or laptop) can connect to the Internet using a wired Ethernet connection before configuring your Wi-Fi home network. You must currently have access to an Internet service in your home before you can set up a Wi-Fi network connection.

  • Page 22: Quick Connect Using The Windows Taskbar

    Chapter 4: Setting up a Wi-Fi network connection 5. Select Connect If your Wi-Fi connection is successful, "Connected" will display under your Wi-Fi network name. Apple computer From any screen on your client device: 1. Click (Wi-Fi icon) to display a list of available Wi-Fi networks. 2.
  • Page 23 Chapter 4: Setting up a Wi-Fi network connection Sample available Wi-Fi networks screen 2. Locate and left-click on the SVG2482AC Wi-Fi network name or SSID (for example, SVG2482AC-#### or ARRIS-####) for your SVG2482AC from the list of available Wi-Fi networks. The default SSID is located on the Wi-Fi and voice modem label (page 16).

  • Page 24: Connect Using The Windows Control Panel

    Chapter 4: Setting up a Wi-Fi network connection 4. Click Connect to open the Connect to a Network window and set up your new network password. Network connection screen 5. Enter the Wi-Fi Security Key (your Wi-Fi network password) in the Security key field. Note: You can use the default Wi-Fi Security Key code listed on the SVG2482AC label or enter your own personal Wi-Fi network password.
  • Page 25 Chapter 4: Setting up a Wi-Fi network connection 2. Click Network and Sharing Center to open the Network and Sharing Center window. Control Panel-Network and Sharing Center window 3. Click Manage wireless networks under Control Panel Home side panel to open the Manage Wireless Networks window.
  • Page 26 Chapter 4: Setting up a Wi-Fi network connection Manually connect to a wireless network window 6. Enter the SVG2482AC Wi-Fi network name or SSID that you set up to activate your SVG2482AC. Note: You can use the SVG2482AC Web Manager to change your Wi-Fi Network Name and Password.

  • Page 27: Connect Your Wps-Enabled Device

    Chapter 4: Setting up a Wi-Fi network connection Connect your WPS-enabled device You can use the Wi-Fi Protected Setup (WPS) Pairing button on the SVG2482AC to connect your WPS-enabled devices. WPS automatically assigns a random Wi-Fi network name (SSID) and Wi-Fi Security Key (network password) to the SVG2482AC and your other WPS- enabled devices to connect them to your Wi-Fi home network.

  • Page 28: Chapter 5: Using The Gateway Web Manager

    Chapter 5 Using the gateway Web Manager Use the SVG2482AC Web Manager to view and monitor the network configuration settings and operational status of your SVG2482AC. You can also configure your network connections and Wi-Fi security settings. See for more information. Start the SVG2482AC Web Manager Perform the following steps to open the SVG2482AC Web Manager: 1.
  • Page 29 Chapter 5: Using the gateway Web Manager SVG2482AC Login screen 4. Click LOGIN to open the SVG2482AC Web Manager. The following message dialog box displays: SVG2482AC change default password dialog box 5. Click OK to change the default password (highly recommended for security purposes) or Cancel to keep the default password.

  • Page 30: Svg2482Ac Web Manager Menu Links

    Chapter 5: Using the gateway Web Manager Find a secure place to write down and keep your new password. SVG2482AC change password screen ■ If you click Cancel, the Gateway At a Glance screen will display (see figure below). You can change the default password at a later time. See Change the default password for more information.
  • Page 31 Chapter 5: Using the gateway Web Manager SVG2482AC Web Manager menu links SVG2482AC Web Manager menu links Menu link Function Gateway Displays a summary of your network connections and a list of the connected devices on your home network. At a Glance Provides a list of your home network connections and connected devices.

  • Page 32: Exit The Svg2482Ac Web Manager

    Chapter 5: Using the gateway Web Manager Menu link Function Advanced Allows you to set up Port Forwarding, Port Triggering, Remote Management for troubleshooting or maintenance purposes, the DMZ Host, and manage the UPnP network on your home network. Troubleshooting Provides several options to help you resolve certain problems that may occur with your gateway.

  • Page 33: Chapter 6: Configuring Your Wi-Fi Network

    Chapter 6 Configuring your Wi-Fi network The SVG2482AC supports a secure method for setting up multiple wireless access points on your home network. Set up your Wi-Fi network 1. From any SVG2482AC Web Manager screen, click the Gateway menu link and then click the Connection submenu options link.
  • Page 34 Chapter 6: Configuring your Wi-Fi network SVG2482AC 2.4 GHz Wi-Fi connection screen SVG2482AC 5 GHz Wi-Fi connection screen ® ® ® SURFboard SVG2482AC Wi-Fi and Voice Modem for XFINITY Customers User Guide STANDARD Revision x.5...
  • Page 35 Chapter 6: Configuring your Wi-Fi network 4. To turn ON or OFF the wireless networking on your home network, click Enable or Disable in the Wireless Network field . 5. Do one of the following to set the network name or SSID (Service Set Identifier) for your home network in the Network Name (SSID) field: ■...

  • Page 36: Set Up Wps On Your Wi-Fi Network

    Chapter 6: Configuring your Wi-Fi network 9. For Manual channel mode, select a wireless Channel number from the Channel drop- down list to improve network connectivity or Wi-Fi signal strength on your home network. Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11.
  • Page 37 Chapter 6: Configuring your Wi-Fi network SVG2482AC Wi-Fi connection screen 3. Click the ADD Wi-Fi PROTECTED SETUP (WPS) CLIENT button to open the Add Wi-Fi Client (WPS) screen. SVG2482AC add Wi-Fi client (WPS) screen 4. Do one of the following: ■ Click Enable in the Wi-Fi Protected Setup (WPS) field to turn ON WPS wireless networking on your home network.
  • Page 38 Chapter 6: Configuring your Wi-Fi network ■ Select Push Button or PIN Method from the Connection Options drop-down list to set the WPS Pairing method for connecting your WPS-enabled devices. ■ Click Disable WPS wireless networking on your home network. 7. For WPS Pin connections, enter the WPS Pin number listed in the AP PIN field when you are prompted on your WPS device screen.

  • Page 39: Chapter 7: Protecting & Monitoring Your Wi-Fi Network

    Chapter 7 Protecting & monitoring your Wi-Fi network After you have successfully connected the SVG2482AC and your wireless devices, you should configure the SVG2482AC to protect your wireless network from unwanted and unauthorized access by any wireless network devices that are within range of your wireless network.

  • Page 40: Logging On To The Svg2482Ac

    Chapter 7: Protecting & monitoring your Wi-Fi network Logging on to the SVG2482AC When you log on to the SVG2482AC, you will be prompted to change the default administrator password. You will have the option to either keep the default password or change it (recommended).

  • Page 41: Changing Your Admin Password

    Chapter 7: Protecting & monitoring your Wi-Fi network Gateway Login screen 5. Click OK to open the Change Password screen. SVG2482AC Change Password screen 6. Enter your current admin password in the Current Password field. 7. Enter your new admin password in the New Password field. 8.

  • Page 42: Set Up Firewall Protection

    Chapter 7: Protecting & monitoring your Wi-Fi network SVG2482AC Change Password screen 3. Enter your current admin password in the Current Password field. 4. Enter your new admin password in the New Password field. 5. Repeat your new admin password in the Re-enter New Password field. 6.
  • Page 43 Chapter 7: Protecting & monitoring your Wi-Fi network Firewall IPv4 available security levels screen Firewall IPv6 available security levels screen ■ Low - Common security, higher risk Firewall IPv4 security level – low screen ■ Medium – Safer configuration, medium risk ®...
  • Page 44 Chapter 7: Protecting & monitoring your Wi-Fi network Firewall IPv4 security level – medium screen ■ High – Safest configuration, highest security Firewall IPv4 security level – high screen ■ Custom security ® ® ® SURFboard SVG2482AC Wi-Fi and Voice Modem for XFINITY Customers User Guide STANDARD Revision x.5...

  • Page 45: Set Up Parental Control

    Chapter 7: Protecting & monitoring your Wi-Fi network Firewall IPv4 security level – custom screen 3. Select the security level that you want to set for your gateway firewall. 4. Click SAVE SETTINGS when you are finished. Set up Parental Control You can set up the following Parental Controls to manage and limit the usage and activity for specific users and client devices on your home network: ■...
  • Page 46 Chapter 7: Protecting & monitoring your Wi-Fi network Parental Control-Managed Sites screen 4. Click +ADD button in the Blocked Sites section to open the Add Site to be Blocked screen. Parental Control-Managed Sites screen 5. To fully block a website, enter the website address in the URL field and then click the Yes Always Block? button.
  • Page 47 Chapter 7: Protecting & monitoring your Wi-Fi network 6. Click SAVE. 7. Repeat steps 5 and 6 for each website that you want to block. 8. To block a website for specific days and times, enter the website address in the URL field and then click the No Always Block? button.

  • Page 48: Set Up Port Forwarding

    Chapter 7: Protecting & monitoring your Wi-Fi network 24. Click Enable button to manage network devices 25. Click Allow All button if you do not want to restrict your devices. 26. Click +ADD BLOCKED DEVICE under Blocked Devices section if you do not want to restrict the selected device.
  • Page 49 Chapter 7: Protecting & monitoring your Wi-Fi network Advanced Port Forwarding screen 4. Click +ADD SERVICE button to open the Port Forwarding Add Service screen. Advanced Port Forwarding screen 5. Select FTP , AIM, HTTP, PPTP, HTTPs, Telnet, SSH, or Other for the Internet data transfer protocol from the Common Service drop-down list.

  • Page 50: Set Up Port Triggers

    Chapter 7: Protecting & monitoring your Wi-Fi network 9. Enter the ending port number of the website or online application in the End Port field. 10. Click CONNECTED DEVICE to display the list of connected devices on your home network. a. Select the Add selection box next to the device or website you want to connect to. b.

  • Page 51: Set Up The Dmz Host

    Chapter 7: Protecting & monitoring your Wi-Fi network Add Port Trigger screen 5. Enter a name or description for the port trigger in the Service Name field. 6. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list. 7. Enter the starting port number in the Trigger Port From field. 8.
  • Page 52 Chapter 7: Protecting & monitoring your Wi-Fi network Advanced DMZ screen 4. Enter the last one to three digits (from 2 to 254) of the IP address of the client device or gaming device that you are setting up as the DMZ host. 5.

  • Page 53: Chapter 8: Managing Your Gateway And Connected Networks

    Chapter 8 Managing your gateway and connected networks You can also use the SVG2482AC Web Manager to view and monitor the network configuration settings and operational status of your SVG2482AC. View the gateway hardware information The Gateway Hardware screen displays specific information related to the gateway device. This information may be helpful if you must contact ARRIS or Comcast for technical assistance.

  • Page 54: View The Gateway Network Connections

    Chapter 8: Managing your gateway and connected networks 1. From any SVG2482AC Web Manager screen, click the Gateway menu link. 2. Click Software from the Gateway submenu links list to display the Gateway Software screen. SVG2482AC System Software Version screen View the gateway network connections The Gateway At a Glance screen displays a summarized list of your Wi-Fi network configuration and the connected devices (online and offline) on your home network.

  • Page 55: View The Network Connection Settings

    Chapter 8: Managing your gateway and connected networks SVG2482AC connected devices screen View the network connection settings 1. From any SVG2482AC Web Manager screen, click the Gateway menu link. 2. Click Connection from the Gateway submenu links and then click Status from the Connection submenu options to display the Network Connection Status screen.

  • Page 56: View The Xfinity Network Connection Status

    Chapter 8: Managing your gateway and connected networks View the XFINITY network connection status 1. From any SVG2482AC Web Manager screen, click the Gateway menu link. 2. Click Connection from the Gateway submenu links and then click XFINITY Network from the Connection submenu options to display the XFINITY Network Connection Status screen.

  • Page 57: Reboot Your Svg2482Ac

    Chapter 8: Managing your gateway and connected networks Reboot your SVG2482AC Choose one of the following options to reboot (or restart) your SVG2482AC: ■ Reboot SVG2482AC using the Reset button (page 57) ■ Reboot SVG2482AC Using the Web Manager Reboot SVG2482AC using the Reset button To reboot (or restart) your SVG2482AC using the SVG2482AC Reset button: 1.

  • Page 58: Reset Your Svg2482Ac

    Chapter 8: Managing your gateway and connected networks SVG2482AC Reset/Restore Gateway screen 3. Click RESET located in the Reset / Restore Gateway table. The following message will display: Reboot Gateway message box 4. Click OK to reboot the SVG2482AC and then log back in. Reset your SVG2482AC Warning: Resetting your SVG2482AC will delete your current gateway configuration settings which include your passwords, wireless network name (SSID), firewall,...

  • Page 59: Reset Svg2482Ac Using The Reset Button

    Chapter 8: Managing your gateway and connected networks Reset SVG2482AC using the Reset button Warning: Resetting your SVG2482AC will delete your current gateway configuration. To reset your SVG2482AC using the Reset button: 1. Insert the end of a paper clip (or other small object with a narrow tip) into the indented Reset button opening on the rear of your SVG2482AC.

  • Page 60: Exit The Svg2482Ac Web Manager

    Chapter 8: Managing your gateway and connected networks SVG2482AC Reset/Restore Gateway screen 3. Click RESTORE FACTORY SETTINGS located in the Reset / Restore Gateway table. The message Are you sure you want to restore your Gateway default settings? displays. 4. Click OK to proceed. The process takes approximately 60 to 90 seconds to complete and then the SVG2482AC reboots.

  • Page 61: Chapter 9: Troubleshooting Tips

    Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SVG2482AC front panel LEDs (see for more information). You may have to reset the SVG2482AC gateway configuration to its original factory settings if the gateway is not functioning properly.

  • Page 62: Wireless Devices Cannot

    Chapter 9: Troubleshooting tips Internet Solution: 1. Check that all cable and power connections on your gateway and client device are properly connected. 2. Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. 3.
  • Page 63 Chapter 9: Troubleshooting tips LED icon Status If, during startup: If, during normal operation Telephone is not detected Telephone is disconnected Telephone is not detected Telephone is disconnected Battery is not detected Battery is disconnected ® ® ® SURFboard SVG2482AC Wi-Fi and Voice Modem for XFINITY Customers User Guide STANDARD Revision x.5...
  • Page 64 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
  • Page 65 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
  • Page 66        Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com  ...

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