CommScope SURFboard SBG6950AC2 User Manual
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CommScope SURFboard SBG6950AC2 User Manual

Docsis 3.0 wi-fi cable modems
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SURFboard
DOCSIS 3.0 Wi-Fi cable modems
®
SBG6950AC2, SBG7400AC2, & SBG7600AC2
User Guide, STANDARD Revision x.4
P/N 365-095-31684

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Summary of Contents for CommScope SURFboard SBG6950AC2

  • Page 1 SURFboard DOCSIS 3.0 Wi-Fi cable modems ® SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide, STANDARD Revision x.4 P/N 365-095-31684...
  • Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
  • Page 3 ■ To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. ■ This device was qualified under test conditions that included the use of the supplied cables between system components.
  • Page 4 ■ Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. ■ Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
  • Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
  • Page 6 For more information on how to protect your network, refer to the relevant chapters in this document or visit our Consumer Support website at http://www.commscope.com/support/consumers. Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7 ® SURFboard DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision...

  • Page 8: Table Of Contents

    Table of contents Chapter 1: Getting started..............10 In the box........................10 Additional items needed (not included)............11 System requirements....................11 Contact information..................... 12 Chapter 2: Product overview..............13 Front panel........................13 ™ Wi-Fi Protected Setup (WPS)................14 Rear panel........................15 Wi-Fi cable modem label..................... 17 Chapter 3: Installing the Wi-Fi cable modem..........
  • Page 9 Chapter 7: Protecting and monitoring your Wi-Fi network...... 43 Prevent unauthorized access..................43 Change the default user password................43 Set up firewall protection.....................45 Set up Parental Control....................47 Set up IP filtering......................48 Set up MAC address filtering..................50 Set up Port Triggers......................51 Set up the DMZ host....................52 Chapter 8: Managing your Wi-Fi cable modem and connected networks.....................

  • Page 10: Chapter 1: Getting Started

    Chapter 1 Getting started Welcome to the next generation of ultra high-speed ARRIS SURFboard DOCSIS 3.0 Wi-Fi ® ® cable modems (SBG6950AC2, SBG7400AC2, and SBG7600AC2). This mobile app provides security, Internet access, and Parental Control management for the connected devices (e.g., smartphones, tablets, computers, smart TVs, gaming consoles, etc.) on your Wi-Fi home network.

  • Page 11: Additional Items Needed (Not Included)

    Chapter 1: Getting started Item Description Power adapter Power adapter for an electrical wall outlet connection. Software License Contains safety and regulatory information, and Warranty card software license, and warranty information for your Wi-Fi cable modem. Wi-Fi Cable Modem Provides information for installing your Wi-Fi cable Quick Start Guide modem and setting up a secure Wi-Fi network connection on your home or small business...

  • Page 12: Contact Information

    Chapter 1: Getting started Contact information For technical support and additional ARRIS product information: ■ Visit the ARRIS Support website: http://www.commscope.com/support/consumers ■ Call ARRIS Technical Support: 1-877-466-8646 ® SURFboard DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision...

  • Page 13: Chapter 2: Product Overview

    Chapter 2 Product overview Front panel Wi-Fi cable modem front panel LED icons Led icon Blinking On (Solid) Not applicable – icon does not blink. Power is properly connected. Scanning for upstream (send) Upstream (send) and downstream and downstream (receive) (receive) channels are connected.

  • Page 14: Wi-Fi Protected Setup (Wps)

    Chapter 2: Product overview Led icon Blinking On (Solid) Wi-Fi enabled with encrypted or Any of the following applies: unencrypted wireless data activity. 2.4 GHz wireless connection is made between your Wi-Fi cable modem and a Wi-Fi enabled device on your home network;...

  • Page 15: Rear Panel

    Chapter 2: Product overview Rear panel Figure 2: Wi-Fi cable modem rear view ® SURFboard DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision...
  • Page 16 Chapter 2: Product overview Wi-Fi cable modem rear panel ports & connectors Port name Description Reset button Recessed button located on the rear panel of your Wi-Fi cable modem can be used to either reboot your Wi-Fi cable modem or reset your Wi-Fi cable modem configuration settings.

  • Page 17: Wi-Fi Cable Modem Label

    Chapter 2: Product overview Wi-Fi cable modem label Figure 3: Sample SBG6950AC2, SBG7400AC2, & SBG7600AC2 labels The Wi-Fi cable modem label is located on the bottom of your Wi-Fi cable modem. It contains the Wi-Fi cable modem information that you may need when contacting your service provider or ARRIS technical support (page 12).

  • Page 18: Chapter 3: Installing The Wi-Fi Cable Modem

    Chapter 3 Installing the Wi-Fi cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect your Wi-Fi cable modem to your client device Before installing your Wi-Fi cable modem:...

  • Page 19: Establish An Internet Connection

    Chapter 3: Installing the Wi-Fi cable modem Figure 4: Wi-Fi cable modem connection diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your Wi-Fi cable modem.
  • Page 20 Chapter 3: Installing the Wi-Fi cable modem 3. Enter your service provider’s web browser URL: ■ Comcast/Xfinity: www.xfinity.com/activate ■ Cox: http://www.cox.com/activate ■ Spectrum: http://spectrum.net/selfinstall Your service provider may allow for automatic activation, which automatically launches the service provider’s special website on your computer when you open a web browser.

  • Page 21: Chapter 4: Setting Up A Wi-Fi Network Connection

    Chapter 4 Setting up a Wi-Fi network connection Note: Your home network connection must be up and running on the Internet before you can set up your Wi-Fi network connections. Before proceeding, check that your Wi-Fi cable modem and computer or other client device can connect to the Internet using a wired Ethernet cable connection, see Connect your Wi-Fi cable modem to your client device...
  • Page 22 Chapter 4: Setting up a Wi-Fi network connection Figure 6: ARRIS SURFboard Manager mobile app download screen 3. Tap INSTALL to download the SURFboard Manager mobile app on your mobile device. The ARRIS SURFboard Manager will be installed on your device soon message ®...

  • Page 23: Set Up A Wi-Fi Network Connection Using Your Client Device

    Chapter 4: Setting up a Wi-Fi network connection 6. Continue to follow the mobile app prompts to configure your Wi-Fi home network connection(s). For additional information or instructions for using the mobile app, see the ARRIS SURFboard Manager Mobile App User Guide available online at ARRIS SURFboard Manager.
  • Page 24 Chapter 4: Setting up a Wi-Fi network connection Figure 10: Sample available Wi-Fi networks window 2. Locate and left-click on the Wi-Fi cable modem Wi-Fi network name or SSID (for example, ARRIS-####) for your Wi-Fi cable modem from the list of available Wi-Fi networks.
  • Page 25 Chapter 4: Setting up a Wi-Fi network connection Figure 11: Sample Wi-Fi network connection window 3. Select Connect automatically to set up your Wi-Fi devices to automatically connect to your Wi-Fi network without having to log on using a user password. 4.

  • Page 26: Connect Using The Windows Control Panel

    Chapter 4: Setting up a Wi-Fi network connection Figure 13: Connect to a Network-create network password window 6. Select Hide characters and then click OK to encrypt your network password. Connect using the Windows control panel 1. From the Windows taskbar on your computer, click Start button and then click Control Panel.
  • Page 27 Chapter 4: Setting up a Wi-Fi network connection Figure 15: Manually connect to a wireless network window 5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. Figure 16: Manually connect to a wireless network window 6.

  • Page 28: Android Device

    Chapter 4: Setting up a Wi-Fi network connection 8. Select the password encryption type from the Encryption type drop-down list. This is used to secure your Wi-Fi network. ■ TKIP – Temporal Key Integrity Protocol ■ AES – Advanced Encryption Standard (recommended). AES is the default encryption type for your Wi-Fi cable modem.

  • Page 29: Apple Mobile Device

    Chapter 4: Setting up a Wi-Fi network connection Note: Checkmark Remember this network if you want your Mac computer/client device to automatically connect to your home network when you log on. Your computer must be within range of your Wi-Fi network to connect to it. Apple mobile device From the Home screen on your client device: 1.
  • Page 30 Chapter 4: Setting up a Wi-Fi network connection 2. Press and hold the WPS button located on your Wi-Fi cable modem front panel for five to 10 seconds and then release. See Front panel (page 13) for the Wi-Fi cable modem front view.

  • Page 31: Chapter 5: Using The Wi-Fi Cable Modem Web Manager

    Chapter 5 Using the Wi-Fi Cable Modem Web Manager Use the Wi-Fi Cable Modem Web Manager to view and monitor the network configuration settings and operational status of your Wi-Fi cable modem. You can also configure your network connections and Wi-Fi security settings. See Protecting and monitoring your Wi-Fi network (page 43) for more information.
  • Page 32 Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 17: Wi-Fi cable modem login screen 3. Type the following default username and password. Both entries are case-sensitive. ■ Username: admin ■ Password: password This is the default user password (case-sensitive) to access the Wi-Fi Cable Modem Web Manager.

  • Page 33: Wi-Fi Cable Modem Web Manager Menu Bar

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Note: ARRIS recommends that you change the default password for network security purposes. To change the password now, continue with step 5 below. To change the password later, see Change the default user password (page 43) for more information.

  • Page 34: Wi-Fi Cable Modem Web Manager-Available Languages

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 21: Wi-Fi Cable Modem Web Manager menu bar Wi-Fi Cable Modem Web Manager menu bar Menu option Function Wireless Basic Setup Displays the default configuration settings for the Wi-Fi cable modem and allows you to change your user password.

  • Page 35: Get Help

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager 1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to your Wi-Fi cable modem. 2. Type the default LAN IP address, , in the Address bar and then press 192.168.0.1 Enter to log onto your Wi-Fi cable modem.

  • Page 36: Exit The Wi-Fi Cable Modem Web Manager

    Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 23: Wi-Fi cable modem field level help screen Exit the Wi-Fi Cable Modem Web Manager To log out and close the Wi-Fi Cable Modem Web Manager: ■ Click Logout button located on the Wi-Fi Cable Modem Web Manager menu bar. Figure 24: Wi-Fi Cable Modem Web Manager logout button ®...

  • Page 37: Chapter 6: Configuring Your Wi-Fi Network

    Chapter 6 Configuring your Wi-Fi network Set up your Wi-Fi network 1. Open a web browser and log onto your Wi-Fi cable modem to open the Wi-Fi Cable Modem Web Manager. Start the Wi-Fi Cable Modem Web Manager (page 31) for more information, if necessary.
  • Page 38 Chapter 6: Configuring your Wi-Fi network Figure 26: Wi-Fi cable modem 5 GHz wireless network screen 4. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network. - or - Deselect the Enable Wireless checkbox to turn OFF Wi-Fi networking on your home network.
  • Page 39 Chapter 6: Configuring your Wi-Fi network Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and also available to unauthorized Wi-Fi clients that are within range to connect to your home network. 7. Select High, Medium, or Low for the Tx (Transmit) Power level of the Wi-Fi radio. 8.

  • Page 40: Change Your Wi-Fi Network Name (Ssid)

    Chapter 6: Configuring your Wi-Fi network ■ WPA/WPA2-PSK (TKIP/AES) (most compatible): Wi-Fi Protected Access version 2 with Pre-Shared Key ■ WPA2-PSK (AES) (recommended): Wi-Fi Protected Access version 2 with Pre-Shared 13. Enter a string of either ASCII characters or hexadecimal numbers (0 through 9, A thru F) in the Pre-Shared Key field to create your WPA Pre-Shared key.
  • Page 41 Chapter 6: Configuring your Wi-Fi network Figure 27: Wi-Fi cable modem 2.4 GHz wireless screen Figure 28: Wi-Fi cable modem 5 GHz wireless screen 4. Check that the Enable Wireless checkbox is selected. This turns ON Wi-Fi networking on your home network. 5.
  • Page 42 Chapter 6: Configuring your Wi-Fi network The new Wi-Fi network name should appear in the list of available Wi-Fi networks when you reconnect your Wi-Fi devices. ® SURFboard DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision...

  • Page 43: Chapter 7: Protecting And Monitoring Your Wi-Fi Network

    Chapter 7 Protecting and monitoring your Wi-Fi network After you have successfully connected your Wi-Fi cable modem and other Wi-Fi devices, you should configure your Wi-Fi cable modem to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi network devices that are within range of your Wi-Fi network.
  • Page 44 Chapter 7: Protecting and monitoring your Wi-Fi network Figure 29: Wi-Fi cable modem login settings screen 3. Enter your current password in the Old Password field. 4. Enter your new password in the New Password field. Note: Remember that passwords are case-sensitive and that you can use any combination of the following letters, numbers and special characters: ■...

  • Page 45: Set Up Firewall Protection

    Chapter 7: Protecting and monitoring your Wi-Fi network Figure 30: Wi-Fi cable modem system basic setup screen Set up firewall protection You can set up firewall filters to protect your computer and other network devices on your home network from hackers, viruses, and other attacks from the Internet. To set the firewall protection level: 1.
  • Page 46 Chapter 7: Protecting and monitoring your Wi-Fi network Deselect the Enable Firewall > checkbox to turn OFF firewall protection on your home network. Note: Turning OFF firewall protection on your home network could put your computer(s) and other Ethernet-enabled devices connected on your network at risk for possible attacks from viruses and hackers.

  • Page 47: Set Up Parental Control

    Chapter 7: Protecting and monitoring your Wi-Fi network Set up Parental Control You can set up the following parental controls to manage and limit the usage and activity for specific users and client devices on your home network: ■ Allow or block access to specific Internet sites. ■...

  • Page 48: Set Up Ip Filtering

    Chapter 7: Protecting and monitoring your Wi-Fi network 5. To filter websites: a. Click ADD button in the Web Site Filtering section to open the AddWebSiteFiltering screen. Figure 42: Add WebSite Filter screen b. To block a website, enter the website address in the Web Site field . c.
  • Page 49 Chapter 7: Protecting and monitoring your Wi-Fi network 1. From any web manager screen, click the Firewall menu button on the Wi-Fi Cable Modem Web Manager main menu bar. 2. Click CLIENT IP FILTERS from the Firewall submenu options list to display the Client IP Filters Configuration screen.

  • Page 50: Set Up Mac Address Filtering

    Chapter 7: Protecting and monitoring your Wi-Fi network 10. Repeat steps 3 through 9 for each additional range of IP addresses that you want to block from accessing the Internet. Set up MAC address filtering MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses.

  • Page 51: Set Up Port Triggers

    Chapter 7: Protecting and monitoring your Wi-Fi network Figure 35: Add MAC Address screen 5. Enter the least significant byte of the starting IP address in the MAC Address field. 6. Click Add MAC Address. 7. Repeat steps 3 through 6 for each MAC address that you want to add. 8.

  • Page 52: Set Up The Dmz Host

    Chapter 7: Protecting and monitoring your Wi-Fi network Figure 37: Add port triggers screen 4. Enter a name or description for the Port Trigger in the Description field. 5. Enter the starting and ending port numbers of the Port Trigger range in the Outbound Port fields.
  • Page 53 Chapter 7: Protecting and monitoring your Wi-Fi network Figure 38: Advanced DMZ host screen 3. Select the Enable DMZ check box to set up the DMZ Host on your home network. 4. Enter the IP address of the computer or gaming device that you are setting up as the DMZ host in the Private IP field.

  • Page 54: Chapter 8: Managing Your Wi-Fi Cable Modem And Connected Networks

    Chapter 8 Managing your Wi-Fi cable modem and connected networks Use the Wi-Fi Cable Modem Web Manager to view and monitor the network configuration settings and operational status of your Wi-Fi cable modem. You can also configure your network connections and wireless security settings. See Protecting and monitoring your Wi- Fi network (page 43) for more information.

  • Page 55: View The Wi-Fi Cable Modem Product And Status Information

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 40: Wi-Fi cable modem device status screen View the Wi-Fi cable modem product and status information The System Information screen displays general product information, including the Wi-Fi network name, firmware version, and the network connection status of the Wi-Fi cable modem.
  • Page 56 Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 41: Wi-Fi cable modem status – system information screen (1 of 2) Figure 42: Wi-Fi cable modem status – system information screen (2 of 2) ® SURFboard DOCSIS 3.0 Wi-Fi cable modems SBG6950AC2, SBG7400AC2, & SBG7600AC2 User Guide STANDARD Revision...

  • Page 57: Back Up Your Wi-Fi Cable Modem Configuration

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Back up your Wi-Fi cable modem configuration You can save a backup copy of the current Wi-Fi cable modem configuration settings to your local computer. You can use the backup file to restore your custom Wi-Fi cable modem settings if you made changes that you no longer want.

  • Page 58: Reset The Wi-Fi Cable Modem Configuration Settings

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 43: Wi-Fi cable modem restore settings screen 4. Click Choose File to search for a saved configuration file (GatewaySettings.bin) in the Downloads folder on your computer. 5. Select the Wi-Fi cable modem configuration file from the list that you want to restore. 6.

  • Page 59: Exit The Wi-Fi Cable Modem Web Manager

    Chapter 8: Managing your Wi-Fi cable modem and connected networks 2. Click FACTORY DEFAULTS from the Utilities submenu options list to display the Factory Defaults screen. Figure 45: Reset Wi-Fi cable modem configuration to factory defaults screen 3. Click Factory Defaults button. The following message displays: Figure 46: Reset Wi-Fi cable modem configuration warning message 4.

  • Page 60: Chapter 9: Troubleshooting Tips

    Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the Wi-Fi cable modem front panel LEDs, see Front panel LED icons and error conditions (page 61) for more information.

  • Page 61: Front Panel Led Icons And Error Conditions

    Chapter 9: Troubleshooting tips Wi-Fi cable modem problem Possible solution ■ Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. ■ Contact your service provider for assistance. ■ If the problem continues after checking the coaxial cable Wi-Fi devices cannot send or receive data and Ethernet connections and your IP address, check the...
  • Page 62 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
  • Page 63 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
  • Page 64 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...

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