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Summary of Contents for CommScope ARRIS SURFboard SB8200
- Page 1 SURFboard SB8200 DOCSIS 3.1 Cable Modem ® ® User Guide, STANDARD Revision x.3 P/N 365-095-30000...
- Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
- Page 7 ® ® SURFboard SB8200 DOCSIS 3.1 Cable Modem User Guide STANDARD Revision x.3...
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Page 8: Table Of Contents
Table of contents Chapter 1: Getting started................ 9 In the box........................9 Additional items needed (not included)..............10 System requirements....................10 Contact information..................... 10 Chapter 2: Product overview..............11 Front panel........................11 Rear panel........................12 Cable modem label...................... 13 Chapter 3: Installing the cable modem........... 14 Connect the SB8200 to your computer............... -
Page 9: Chapter 1: Getting Started
Chapter 1 Getting started The ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem provides significantly higher ® downstream (send) and upstream (receive) Internet connection speeds over the broadband connection on your home or small business network. You use your SB8200 to directly connect a computer or router to your LAN through an Ethernet connection. -
Page 10: Additional Items Needed (Not Included)
Chapter 1: Getting started Item Description SB8200 Quick Start Provides basic instructions for installing the cable Guide modem and setting up your network connection Additional items needed (not included) The following item is not included in the box and must be purchased separately, if needed. ■... -
Page 11: Chapter 2: Product Overview
Chapter 2 Product overview Front panel SB8200 front view SB8200 front panel LED icons LED Icon Flashing Not applicable — icon does not Green: Power is properly connected. flash. Scanning for a downstream Green: Downstream channel is connected in (receive) channel Internet DOCSIS 3.0 mode. -
Page 12: Rear Panel
Chapter 2: Product overview *Blue - Indicates DOCSIS 3.1 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. Rear panel SB8200 rear view SB8200 rear panel ports and connectors Port Name Description Two Ethernet ports for RJ-45 network cable connections... -
Page 13: Cable Modem Label
Chapter 2: Product overview Port Name Description Reset the Cable Modem Configuration Settings (page 25) for more information on restoring the factory default settings on your SB8200. Coaxial cable connector +12VDC Power connector Warning: To avoid any damage to your SB8200, only use the power supply provided in the box. -
Page 14: Chapter 3: Installing The Cable Modem
Chapter 3 Installing the cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB8200 to your computer Before installing your SB8200: ■... -
Page 15: Establish An Internet Connection
Chapter 3: Installing the cable modem 5. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON your SB8200. There may be up to a 15 second delay for the LED on the SB8200 front panel to light up after the power is connected. -
Page 16: Chapter 4: Using The Web Manager
Chapter 4 Using the Web Manager The SB8200 Web Manager is available to view and monitor the SB8200 operational status and network configuration settings. Start your SB8200 Web Manager 1. Open any Web browser on the computer connected to your SB8200. 2. -
Page 17: Web Manager Screen Options
Chapter 4: Using the Web Manager SB8200 status screen Note: If you cannot access the HTML pages in the SB8200 Web Manager, please contact ARRIS Technical Support (page 10) for assistance. Note: When logging in to the SB8200 Web Manager, you will be prompted to change the default login password (password). -
Page 18: Get Help
Chapter 4: Using the Web Manager SB8200 Web Manager menu buttons ■ The SB8200 menu links are displayed along the bottom of the SB8200 Web Manager screen. To display a specific Web Manager screen, click the menu link. SB8200 Web Manager screen options Screen Option Function Status... -
Page 19: Exit The Web Manager
Chapter 4: Using the Web Manager SB8200 help pages screen Exit the Web Manager To exit the Web Manager: ■ Click Logout in the upper right corner of the web browser window. ® ® SURFboard SB8200 DOCSIS 3.1 Cable Modem User Guide STANDARD Revision x.3... -
Page 20: Chapter 5: Monitoring Your Cable Modem And Protecting Your Connected Network
Chapter 5 Monitoring your cable modem and protecting your connected network Note: You may notice that some of the SB8200 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. -
Page 21: View The Cable Modem Product Information
Chapter 5: Monitoring your cable modem and protecting your connected network 2. Enter the default user name in the Enter Username field. admin in the Enter Current Password field. 3. Enter the current (default) password password 4. Enter your new password in the Enter New Password field. 5. -
Page 22: View The Cable Modem Network Connection Status
Chapter 5: Monitoring your cable modem and protecting your connected network View the cable modem network connection status The SB8200 Status screen displays the current connection status of your SB8200 and the downstream and upstream bonded channel connections for receive and send data transmissions. -
Page 23: View The Cable Modem Event Log
Chapter 5: Monitoring your cable modem and protecting your connected network SB8200 Status Screen (2 of 2) View the cable modem event log The SB8200 generates a running log of the time and events or activities that it detects during the cable modem operation. -
Page 24: Enable Link Aggregation Configuration
Chapter 5: Monitoring your cable modem and protecting your connected network View the Cable Modem Configuration Settings The SB8200 Cable Modem Configuration screen displays the downstream and upstream connection to the network. When your SB8200 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log in to your SB8200. -
Page 25: Reset The Cable Modem Configuration Settings
Chapter 5: Monitoring your cable modem and protecting your connected network 1. On your SB8200 Web Manager screen, click ADVANCED menu option. 2. To enable Link Aggregration Configuration, click Enable LAG checkbox. 3. Click Apply/Save. Reset the cable modem configuration settings You can restore the factory default configuration settings on your SB8200. - Page 26 Chapter 5: Monitoring your cable modem and protecting your connected network ■ Click Logout in the upper right corner of the web browser window. ® ® SURFboard SB8200 DOCSIS 3.1 Cable Modem User Guide STANDARD Revision x.3...
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Page 27: Chapter 6: Troubleshooting Tips
Chapter 6 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB8200 front panel LEDs (see Front panel LED icons and error conditions (page 28)Front Panel LED Icons and Error Conditions) for more information). -
Page 28: Front Panel Led Icons And Error Conditions
Chapter 6: Troubleshooting tips Modem Problem Possible Solution Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front panel LED icons and error conditions The SB8200 front panel LED icons provide status information for the following error conditions: Front panel LED icons and error conditions LED Icon... - Page 29 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 30 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 32 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...
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