ANZ POS Mobile 2 Operating Manual
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ANZ POS Mobile 2 Operating Manual

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ANZ POS Mobile™ 2
Merchant Operating Guide
03.2022
1
Merchant Operating Guide ANZ POS Mobile™ 2

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Summary of Contents for ANZ POS Mobile 2

  • Page 1 ANZ POS Mobile™ 2 Merchant Operating Guide 03.2022 Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 2: Table Of Contents

    Fraud Minimisation for Debit Cards 6.4 Cards Left at Premises Handling Cardholder Information Securely & PCI DSS 7.1 PCI DSS – Payment Card Industry Data Security Standard 7.2 Securing Transaction Records Errors and Disputes 8.1 Typical Causes of Return and Corrections 8.2 Chargebacks ANZ Worldline Payment Solutions POS Mobile 2 9.1 Terminal Features 9.2 Terminal Keypad 9.3 Card Reader 9.4 How to Load Printer Paper 9.5 Battery 9.6 SIM Card 9.7...
  • Page 3 17.1 Tip@Terminal (Tip with PIN) Transactions 17.2 Pre-Authorisation 17.3 Customer Preferred Currency 17.4 Low Value Payments 17.5 Multi-Merchant Facilities Terminal Error Messages Settlement Print Totals Reprint the Last Record Transaction Detail Report Configuring Comms Filing and Retention of Transaction Records and Vouchers Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 4: Welcome

    Worldline Payment Solutions General Conditions unsuccessful, report the incident to the police. for more details. 1.4 FLOOR LIMITS 1.2 IMPORTANT CONTACT DETAILS A Floor Limit is a dollar amount set for a particular ANZ Worldline Payment Solutions type of card transaction processed via your (24 hours a day, 7 days a week): Merchant Facility. Please note, Floor Limits relate 1800 039 025 or to all transactions. Your Letter of Offer outlines merchant@worldline.anz.com all Authorised Floor Limits that are specific to Online Stationery Ordering: your business. Some of these limits are specific anzworldline.com.au to your business or industry, please insert these Authorised Floor Limits in the appropriate spaces Authorisation Centre: provided on next page. • Credit Cards (Visa® and Mastercard®) 1800 999 205 Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 5: Change Of Business Details

    Solutions Merchant Facility. <▼> key to scroll through options. Example: If character ‘C’ is required, select number ‘2’ on the You must ensure that all stationery, promotional pinpad and press the <▼>key until you scroll to material, Transaction Vouchers, Card Imprinters character ‘C’ , then press ENTER. and equipment (including electronic terminals) NOTE: A transaction may still be charged back is returned to ANZ Worldline Payment Solutions, despite being authorised by the Authorisation based on the closure instructions provided by ANZ Centre. Worldline Payment Solutions. NOTE: A $0 floor limit applies to all UnionPay transactions. Please note, it is the authorised merchant’s responsibility to ensure that the Merchant Facility are returned. Failure to do so, may result in the continual charge of Terminal Rental Fees until all equipment is returned in accordance with condition 16(iv) of the ANZ Worldline Payment Solutions General Conditions. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 6: Cards You Can Accept

    Refund Transactions and Manual Paper Voucher It is important that the correct cards are used at transactions. all times. It is your responsibility to always keep your Replacement Merchant Cards can be ordered from Merchant Cards in a safe place, and ensure only ANZ Worldline Payment Solutions on 1800 039 025 authorised staff have access to these cards. by the authorised person from your business. EFTPOS Merchant Card (Terminal ID Card) • To authorise a refund transaction, swipe through Magnetic Stripe Card Reader • To exit Security Mode, swipe through Magnetic Stripe Card Reader Merchant EftPOS Card • To imprint your manual EFTPOS Merchant Summary Vouchers for cheque and savings transactions • As reference for your Terminal Identification Number (TID). Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 7: Equipment Maintenance

    • P lease do not tamper with or remove the terminal housing inspected regularly. If any damage to the power units and cords are found on your terminal, • Do not place the stickers on the terminals please contact ANZ Worldline Payment Solutions • D o not disconnect your terminal’s power supply or on 1800 039 025 for assistance. It is important communication line unless instructed to do so by ANZ Worldline Payment Solutions. 5. Stationery You have been supplied with an initial stock of To re-order stationery, please visit anzworldline. stationery, including: com.au or contact ANZ Worldline Payment Solutions on 1800 039 025. Please note that you • 4 x Paper rolls (for electronic terminals only) are only allowed to use the stationery approved by • 25 x Credit Card Summary Envelopes ANZ Worldline Payment Solutions. • 25 x Credit Card Sales Vouchers • 25 x Credit Card Refund Vouchers • 25 x Merchant Summary Vouchers • 25 x Cheque/Savings Summary Envelopes • 25 x Cheque/Savings Sales Vouchers • 25 x Cheque/Savings Refund Vouchers • 25 x EFTPOS Summary Vouchers • Magnetic Stripe Card Reader Cleaner. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 8: Fraud Minimisation

    What to do if you are suspicious of a transaction: • C heck whether the card appears damaged or altered. • A sk for photographic identification (e.g. driver’s licence or passport) and ensure that Check on the front of the card that: the details match the cardholder’s name. • T he name on the card is appropriate to the Record the details on your copy of the customer. Identity theft may have occurred Transaction Voucher if you are presented with a card containing Remember: the name of a cartoon character, or other questionable scenarios • D on’t risk it; If you remain suspicious about the transactions, refund the credit transaction • The printing on the card should look and ask your customer for a direct deposit or professional some other form of payment (particularly for large value sales) Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 9 3-digits of the number printed on • Can be used for electronic transactions only the signature panel. If the transaction is initiated • The cardholder name and number are printed via mail, telephone or Internet, instruct the rather than raised. cardholder to locate and quote the three digits on the signature panel. Check the signature during the transaction: • A signature should appear within the signature panel on the card • The signature or signature panel should not appear to have been altered • T he customer’s signature on the transaction voucher should match the signature on the card if a PIN is not used. Terminal Display At this display screen, key in the Card Validation Code then press ENTER. VERIFICATION NO? NOTE: American Express cards have a four digit code located on the front of the card. Diners Club cards have a three digit code on the reverse of the signature panel. If the Card Validation Code has been bypassed (only press ENTER rather than entering CVC) the following screen will be displayed: REASON CODE 1. NOT PROVIDED 2. ILLEGIBLE 3. NO IMPRINT ON CARD Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 10: Fraud Minimisation For Debit Cards

    • Protect Cardholder Data Telephone Order), eCommerce, Pre-Authorisation, • Maintain a Vulnerability Management Program Manual or Recurring transactions, you must ensure all cardholder data and transaction records are • Implement Strong Access Control Measures received, processed, and stored in compliance • Regularly Monitor and Test Networks with the Payment Card Industry Data Security • Maintain an Information Security Policy. Standard (PCI DSS). What are the benefits of PCI DSS compliance? If you need to process MOTO, eCommerce, or recurring transactions regularly, talk to ANZ PCI DSS compliance assists your business in Worldline Payment Solutions about our secure protecting Payment Card data and minimising eCommerce payment solutions. Using a secure the risk of theft of cardholder information eCommerce solution, like a bank-hosted payment or compromise of your business systems. page or PCI-compliant payment gateway, can Maintaining a PCI DSS compliance program helps remove most of the requirements for your business your business identify potential vulnerabilities to store or handle card data directly, ensuring and may reduce the financial penalties and enhanced security for your business. remediation costs from a data breach. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 11: Securing Transaction Records

    Network Vulnerability Scanning – please email Under no circumstances should sensitive pcicompliance@worldline.anz.com or contact ANZ information be stored; this information includes Worldline Payment Solutions on 1800 039 025 to security codes (CVV2, CVC2), PIN or Magnetic request access to our PCI DSS program. Stripe data. 7.2 SECURING TRANSACTION RECORDS The following sources provide guidance on card data storage: In general, no cardholder data should be stored unless it is strictly for use within the business and General Conditions – see section 14 ‘Information absolutely necessary. collection, storage and disclosure’ . However, if you have authority from ANZ For more information, visit the PCI Security Worldline Payment Solutions to process Mail Standards Council website at Order / Telephone Order, eCommerce, recurring, https://www.pcisecuritystandards.org/index.shtml or manual payments, you may be required to store cardholder data and transaction records. Please ensure all paper and electronic records containing cardholder data are secured (e.g. locked filing cabinet), these may include: MOTO order forms, merchant copies of manual transactions, cardholder records for recurring or pre-authorisation transactions. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 12: Errors And Disputes

    • Transactions performed on a lost or stolen card Chargebacks can have a financial impact on your business. It is important that you are fully aware • Illegible details on the sales voucher of your obligations, the processes involved, and possible outcomes. Please take time to carefully • Failing to respond to a retrieval request read through the Fraud Minimisation, Data Security, • Merchandise not received by purchaser or and Chargeback guide at anzworldline.com.au. wrong goods sent. Please refer to the General Conditions. You may NOTE: The examples given above are not an exhaustive be charged back for the value of a credit or debit list of the circumstances in which a transaction may (card schemes-issued) card sale where you be charged back to you. Please refer to the General have failed to follow the ANZ Worldline Payment Conditions of your Merchant Agreement for further information on Chargebacks. Solutions' procedures as stated in this Merchant Operating Guide or the General Conditions. If you need assistance understanding a particular Return and Correction or Chargeback, please NOTE: You must retain information about a transaction, contact ANZ Worldline Payment Solutions on 1800 whether processed manually or electronically for a 039 025 (24 hours a day, 7 days a week). period of 30 months from the date of the transaction or such other period required by card schemes, Law, or notified by ANZ Worldline Payment Solutions. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 13: Terminal Features

    (Paper feed Key) 9.2 TERMINAL KEYPAD and Refund transactions (refer to section 13). It also confirms that the transaction can be sent to SOFT-FUNCTION KEYS ANZ Worldline Payment Solutions for verification and approval. These soft-function keys allow you to access the particular account type required. They are also CANCEL (Red) used as function keys for navigating the ANZ The CANCEL key is used to cancel the current Worldline Payment Solutions EFTPOS MENU and function and return the terminal to the idle state. Sub MENUs. CLEAR (Yellow) NUMBER KEYS (Silver) Press the CLEAR key to correct any invalid data Use the number keys to enter in the transaction entry. The CLEAR key is also used as a FEED amounts, Authorisation Numbers, and when the key by pressing and holding the CLEAR key. Hand Key function is required. FUNC (Silver) ENTER (Green) Use the Func key to access the terminals function The ENTER key will direct you to the ANZ menus and Manual Hand Key processing. Worldline Payment Solutions EFTPOS MENU. It confirms that all values and details (including signatures and PINs) are correct in the EFT portion of the purchase, cash-out (refer to section 12), Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 14: Card Reader

    9.3 CARD READER Contactless Reader Tap the contactless-enabled card or smartphone within 4cm of the terminal screen on the ANZ Magnetic Stripe Card Reader Worldline Payment Solutions Contactless The card can be read via the Magnetic Stripe Terminal until the lights are lit in sequence above Card Reader located on the right-hand side of the top of the terminal screen. When all four the terminal. status lights are illuminated, you will hear the long “Beep", then follow the terminal prompts to The card can be read by swiping from the top to complete the transaction. the bottom of the terminal (or vice versa), with the magnetic stripe facing down towards the terminal. Use a regular movement to ensure a reliable card reading. Chip Card Reader Insert the Chip Card horizontally into the bottom of the terminal with the metal chip facing upwards. Leave the Chip Card in this position throughout the transaction. The Chip Card can be removed from the terminal when signature verification is required or as instructed by the terminal. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 15: How To Load Printer Paper

    2 terminal battery will allow approximately 500 NOTE: It is your responsibility to keep your terminal basic transactions to be completed with one fully away from any external heat source (radiator, sun, charged battery. A full charge of the battery will enclosed area etc.), which can have an impact on the take up to 4 hours to complete. terminal battery lifetime and performance. When does the battery need to be charged • O n initial start-up, it is important to charge the battery for 16 hours • B efore commencing a shift, please make sure you fully charge the battery to ensure the maximum number of transactions can be completed • W hen used daily, the terminal recharges its batteries each time it is placed on its base if base power supply is connected to the main power outlet on the wall. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 16: Sim Card

    • Remove the base cover by pushing the clips may affect some damaged or improperly shielded electronic equipment. • I f connecting to dial-up, connect the phone cable into ' IN ' port underneath the base. Please check with your vehicle manufacturer to determine if on-board electronic equipment is • I f connecting to Internet, connect the Ethernet adequately shielded from radio frequency energy. cable into 'ETH' port behind the base. Medical Electronic Equipment Modem Please consult the manufacturer of any personal Socket (phone) medical devices (such as pacemakers or hearing aids) to determine if they are adequately shielded from any external radio frequency energy. Cable You must turn off your terminal in health care Management facilities if instructed by any signs in the area. path Aircraft Your Terminal must be turned off before boarding any aircraft unless given permission by the crew. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 17: Modes Of Operation

    Blasting Areas dust, or metal powders. Please ensure that you To avoid potentially interfering with blasting do not transport or store flammable gas, liquid, operations, please turn your unit off when in a or explosives in the same compartment as your “blasting area” or in areas that state: “Turn off terminal. Two-Way Radio”. As an example, construction Before using your terminal in a vehicle powered crews often use remote control radio frequency by liquefied petroleum gas (such as propane or devices to set explosives. butane), ensure that the vehicle complies with the relevant fire and safety Australian Regulations. 10. Modes of Operation 10.1 START SCREEN Your ANZ Worldline Payment Solutions Terminal is ready to begin accepting transactions. 10.2 SECURITY MODE Security Mode is used to prevent unauthorised use of the terminal when it is left unattended. NOTE: Your EFTPOS Merchant Card must be used to exit Security Mode. Please ensure that the card is available prior to entering Security Mode. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 18 How to Enter Security Mode Press ENTER to go to ANZ Worldline Payment Solutions EFTPOS MENU. Press <▼> key to go to SUPERVISOR and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8. SUPERVISOR Press <▼> key to go to XTRA FUNCTIONS and then press ENTER or the number associated to select it. SUPERVISOR MENU 1. INITIALISATION 2. XTRA FUNCTIONS 3. COPY Press 1 to enter Security Mode. TERMINAL FUNCTIONS Press ENTER to confirm Security Mode is required. SECURITY MODE? ENTER OR CLEAR This screen will display when the terminal is locked in Security Mode. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 19: Training Mode

    How to Exit Security Mode Swipe your EFTPOS Merchant Card. The terminal will be unlocked and back to the start screen. 10.3 TRAINING MODE Training mode is an ideal tool for familiarising yourself and your staff with basic functions. NOTE: Magnetic Stripe transaction, Chip Card transaction, and Contactless Card or smartphone transaction training are supported. How to Enter Training Mode Press the FUNC key. Key in 9999, then press ENTER. FUNCTIONS? Press ENTER. TRAINING MODE? ENTER OR CLEAR Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 20: Processing A Sale

    Log on, transaction, totals, settlement, and reprint receipt functions are available in training mode. NOTE: Remember to exit Training Mode to process ‘live’ transactions. How to Exit Training Mode Press the FUNC key. Key in 9999, then press ENTER. FUNCTIONS? Press CLEAR. The start screen will be displayed to allow transactions. TRAINING MODE? ENTER OR CLEAR 11. Processing a Sale 11.1 HOW TO PROCESS A CHEQUE OR outlet in separate departments), except in the case SAVINGS PURCHASE TRANSACTION of partial payment or delayed delivery situation. (APPLIES TO BOTH MAGNETIC STRIPE Please refer to the General Conditions, section AND CHIP CARDS) 6(iv), for further information on these exceptions. You must include all items, goods, and services purchased in a single transaction for the total amount of such purchases (unless you are otherwise authorised as a merchant within a retail Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 21 Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the cash amount using the numeric keys if Cash-Out is required. If not, just press ENTER. CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. PLEASE SELECT SELECT ACCOUNT CHQ SAV CR PRESS 1 VISA DEBIT Select Account PRESS 2 EFTPOS SAV Press <-> key for cheque account or < – PRESS 3 EFTPOS CHQ > key for savings account. Select Application* Press the number on the keypad to make a selection or scroll and press ENTER to select. *Application names and order can vary depending on the card that is used. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 22: How To Process A Credit Purchase Transaction Using A Magnetic Stripe Card Or A Chip Card

    The selected account is displayed. CHEQUE ACCOUNT Have the cardholder enter their PIN, then press ENTER. $10.00 KEY PIN Terminal status is displayed. PROCESSING PLEASE WAIT Please ensure that you check for approval of the transaction before completing the sale. TRANSACTION APPROVED Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR NOTE: If the transaction is rejected, the terminal displays an error message outlining the reason. Notify the customer, advise them to contact their Card Issuer, and seek an alternative form of payment. 11.2 HOW TO PROCESS A CREDIT PURCHASE TRANSACTION USING A MAGNETIC STRIPE CARD OR A CHIP CARD The process below provides a sample of a typical Magnetic Stripe or chip-based transaction. Please be aware that there may be variances in the transaction flow based on the card configuration chosen by the Card Issuer. Please ensure the terminal prompts are followed at all times, and the cardholder is requested to interact with the terminal whenever applicable. Perform card security checks, please refer to section 6 Fraud Minimisation for further information. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 23 TOTAL AMOUNT? $10.00 Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. PLEASE SELECT SELECT ACCOUNT CHQ SAV CR PRESS 1 VISA DEBIT Select Account PRESS 2 EFTPOS SAV Press < – > key for credit account. PRESS 3 EFTPOS CHQ Select Application* Press the number 1 on the keypad to make selection or scroll and press ENTER to select. *Application names and order can vary depending on the Card that is used. The selected account is displayed. NOTE: If Low-Value Payment is enabled on the terminal, it may not CREDIT ACCOUNT request signature or PIN authorisation. See section 17.4 . Have the cardholder enter their PIN, then press ENTER. $10.00 KEY PIN Terminal status is displayed. PROCESSING PLEASE WAIT Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 24 Signature Authorisation The preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal will prompt for a signature. In these cases, the terminal will display the following screens: Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass PIN. If only $10.00 KEY PIN PIN is accepted, the terminal will beep, and this screen will remain until a PIN is entered. Terminal status is displayed. PROCESSING PLEASE WAIT If signature is required this is prompted. Terminal prints a signature record. SIGNATURE REQUIRED If the signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is prompted. REMOVE CARD For either one of the above screens, have the customer sign SIGNATURE the receipt and compare it to the signature on the reverse of VERIFIED? the customer's card. If the signatures match, press ENTER. ENTER=YES CLR=NO If they do not, press the CANCEL, or CLEAR key to abort the transaction. NOTE: UnionPay cards may require both a pin and signature. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 25 Additional Screens Associated with a Chip Card Transaction Alternative screens that you may also see during a chip transaction are as follows: The terminal requires the Chip Card to be inserted during the transaction. INSERT CARD The terminal requires the card to be swiped through the Magnetic Stripe Card Reader. SWIPE CARD Displays when there are no applications on the Chip Card supported by the terminal. If Magnetic Stripe fallback is CHIP CARD NOT supported the terminal will prompt to swipe the card. SUPPORTED Remove the card from the Chip Reader and swipe it through the Magnetic Stripe Card Reader. REMOVE CARD This screen is for application selection for Chip Cards that contain two or more applications from the same card scheme SELECT APP (e.g. Visa®, Mastercard®, UnionPay, Amex, etc.). VISA CREDIT 1 VISA DEBIT 1 The cardholder presses ENTER to confirm application selection. USE APPLICATION? ANZSmartPay ENTER=YES CLR=NO Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 26: How To Process A Purchase Transaction Using A Contactless Card Or Smartphone

    11.3 HOW TO PROCESS A PURCHASE TRANSACTION USING A CONTACTLESS CARD OR SMARTPHONE Perform card security checks, please refer to section 6 Fraud Minimisation for further information. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the cash amount using the numeric keys if Cash-Out is required. If not, just press ENTER. CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Have the cardholder tap their contactless card or smartphone on the screen. If the total transaction amount is equal to or less than a certain contactless transaction limit, the following steps will take place: Terminal status is displayed. PROCESSING PLEASE WAIT The terminal will display an “APPROVED” OR “DECLINED” message. If the transaction has been rejected, please notify the customer, advise them to contact their Card Issuer, and APPROVED seek an alternative form of payment. If the total transaction amount exceeds the certain contactless transaction limit, the following screen prompts may appear and should be followed. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 27 CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR Additional Screens Associated with a Contactless transaction Alternative screens that you may also see during a Contactless transaction are as follows: Contactless is not available, please follow the terminal screen prompt for next action. CONTACTLESS NOT AVAILABLE The terminal requires the Magnetic Stripe Card to be swiped or Chip Card to be inserted during the transaction. SWIPE OR INSERT CARD This screen requires the customer to sign the receipt. SIGNATURE REQUIRED? Have the customer sign the receipt and compare it to the SIGNATURE signature on the reverse of the customer’s card. If the VERIFIED? signatures match, press ENTER. ENTER=YES CLR=NO Have the customer authenticate themselves on their smartphone. Advise them to follow the prompts on their smartphone. PLEASE SEE PHONE Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 28: Processing A Cash-Out Only Transaction

    Savings account. when the terminal is online, and an approved authorisation has been received from the issuing Cash-Out is only available if this transaction type bank for this transaction. has been enabled on the terminal otherwise, the Please note that Cash-Out is not available for option will not appear on the display. To request contactless or UnionPay transactions. this option, you must call ANZ Worldline Payment Perform card security checks then, press ENTER. Please refer to section 6 Fraud Minimisation for further information on the card security checks. Scroll through to ANZ Worldline Payment Solutions EFTPOS MENU screen by pressing ENTER and then <▼> key to go to ANZ EFTPOS MENU CASHOUT and then press ENTER or the number associated to 1. PURCHASE select it. 2. CASHOUT 3. REFUND Key in the cash-out amount, then press ENTER. CASH OUT AMOUNT? 10.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic SWIPE OR Stripe Cards are to be swiped through the Magnetic Stripe INSERT CARD Card Reader. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 29 Select the appropriate account type PRESS 3 EFTPOS CHQ (<-> key for cheque or < – > key for savings). Select Application* Press the number on the keypad to make selection or scroll and press ENTER to select. *Application names and order can vary depending on the Card that is used. The selected account is displayed. CHEQUE ACCOUNT Have the cardholder enter their PIN, then press ENTER. $10.00 KEY PIN Terminal status is displayed. PROCESSING PLEASE WAIT If the transaction is approved, this screen is displayed, and the Merchant Transaction Record is printed. TRANSACTION APPROVED Please check for approval of the transaction before completing the sale. If rejected, the terminal displays an error message outlining the reason (please refer to section 18 Terminal Error Messages). Notify the customer, advise them to contact their Card Issuer and seek an alternative form of payment. Press ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 30: Processing A Refund Transaction

    • T he original account is no longer available or the refund amount displayed on their statement may valid (for example, the original card has been vary from the purchase amount due to the changes replaced due to expiration or being reported in currency exchange rates lost or stolen) • F or more information on processing international card payments, please refer to the ‘Customer • T he authorisation request for the refund Preferred Currency’ section 17.3. transaction was declined by the issuer. When a refund cannot be processed to the original card or to an alternate card, and provided that you have adequate supporting documentation proving that the original purchase transaction took place on the original card you may offer an alternate form of refund (for example, cash, cheque, in- store credit, prepaid card, etc.), under any of the following types of circumstances: • T he refund is made to a recipient of a gift (instead of to the cardholder who made the original purchase) Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 31 How to Process a Cheque or Savings Refund transaction Perform card security checks then press ENTER. Please refer to section 6 Fraud Minimisation, for further information on the card security checks. Scroll through to ANZ Worldline Payment Solutions EFTPOS MENU screen by pressing ENTER and then <▼> key to go to ANZ EFTPOS MENU REFUND and then press ENTER or the number associated to 1. PURCHASE select it. 2. CASHOUT 3. REFUND Swipe your EFTPOS Merchant Card please (refer to section 3 for more information). SWIPE MERCHANT CARD Key in the refund amount, then please press ENTER. REFUND AMOUNT? $10.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 32 Press <-> key for cheque or < – > key PRESS 3 EFTPOS CHQ for savings. Select Application* Press the number on the keypad to make selection or scroll and press ENTER to select. *Application names and order can vary depending on the Card that is used. The selected account is displayed. CHEQUE ACCOUNT Have the cardholder enter their PIN, then press ENTER. $10.00 KEY PIN Terminal status is displayed. PROCESSING PLEASE WAIT If the transaction is approved, this screen is displayed, and the Merchant Transaction Record is printed. TRANSACTION APPROVED Please check for approval of the transaction before completing the refund. If rejected, the terminal will display an error CUSTOMER COPY? message outlining the reason. Check the message in the ENTER OR CLEAR Terminal Error Messages section (section 18) and advise the cardholder as appropriate. Press ENTER to print a customer copy or CLEAR to return to the start screen. Hand the customer their copy of the Transaction Record and their card. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 33 How to Process a Credit Refund transaction (including Chip Card and Contactless Refunds) Perform card security checks, then press ENTER. Please refer to section 6 Fraud Minimisation for further information on the card security checks. Scroll through to ANZ Worldline Payment Solutions EFTPOS MENU screen by pressing ENTER and then <▼> key to go to ANZ EFTPOS MENU REFUND, then press ENTER or the number associated to select 1. PURCHASE 2. CASHOUT 3. REFUND Swipe your EFTPOS Merchant Card please (refer to section 3 for more information). SWIPE MERCHANT CARD Key in the refund amount, then press ENTER. REFUND AMOUNT? $10.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Tap, insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Contactless cards or smartphones are to be tapped to the screen. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 34 Select Application* Press the number 1 on the keypad to make selection or scroll and press ENTER to select. *Application names and order can vary depending on the Card that is used. The selected account is displayed. CREDIT ACCOUNT Have the cardholder enter their PIN then press ENTER. $10.00 KEY PIN Terminal status is displayed. PROCESSING PLEASE WAIT If the transaction is approved, this screen is displayed, and the Merchant Transaction Record is printed. TRANSACTION APPROVED Please check for approval of the transaction before completing the Refund. If rejected, the terminal will display an error message outlining the reason (please refer to section 18). Notify the customer and advise them to contact their Card Issuer. Press ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR Signature Authorisation In certain circumstances the terminal will prompt for a signature. In these cases, the terminal will display the following screens: If signature is required this is prompted. Terminal prints a signature record. SIGNATURE REQUIRED Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 35: Electronic Fallback (Efb) Processing

    • A communications time-out occurs Authorisation Number before processing a transaction. If the Electronic Terminal requests • The Card Issuer is not available. for an Authorisation Number, you must call the The transactions are stored in the Electronic appropriate Authorisation Centre for a manual Terminal and are uploaded for processing once authorisation. the Electronic Terminal communications lines are • ‘APPROVED *’ is printed on the Merchant Copy restored. If your Electronic Terminal is rendered of the Transaction Record. inoperable, you will be able to continue processing transactions using the Imprinter for Manual For each transaction, the Electronic Terminal will Processing (please refer to section 14.1). check to see if it is online again. Once online, the stored transactions will trickle through for PLEASE NOTE: There may be instances where the processing on the back of other transactions. Nominated Card Scheme and/or the Nominated Card Issuer will allow a transaction to be performed when The Electronic Terminal has the capacity to store your Electronic Terminal is offline, without requiring 100 EFB transactions. For any EFB transactions an Authorisation Number. If this is the case, your Electronic Terminal may approve the transaction without attempted thereafter, the Electronic Terminal will requesting that you obtain an Authorisation Number. display an “EFB DISALLOWED” message. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 36 Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the cash amount using the numeric keys if Cash-Out is required. If not, just press ENTER. CASH OUT AMOUNT? 0.00 (NOTE: Cash-Out is not available from credit card accounts.) Verify the total amount, then press ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’ s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards SWIPE OR are to be swiped through the Magnetic Stripe Card Reader. INSERT CARD Please note that EFB processing is not available for contactless transactions. Press <–> key for cheque account or < – > key for savings account. SELECT ACCOUNT CHQ SAV CR The selected account is displayed. CHEQUE ACCOUNT Have the customer enter their PIN, then press ENTER. $10.00 KEY PIN Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 37 PROCESSING PLEASE WAIT If the transaction amount exceeds your EFB Authorisation Limit, this screen will be displayed. Phone the Authorisation Centre. Key in the Authorisation Number and press ENTER. AUTH CODE? (Please refer to section 1.3 for more information on gaining Authorisation). Have the customer sign the Merchant Copy Signature Record and compare it to the signature on the reverse of the SIGNATURE customer’s card. REQUIRED? If the signatures match, press ENTER. SIGNATURE If they do not, press the CANCEL or CLEAR key to abort VERIFIED? the transaction. ENTER=YES CLR=NO Please check for approval of the transaction before completing the sale. If rejected, the terminal will display an error message TRANSACTION outlining the reason (please refer to section 18). Notify the APPROVED customer and advise them to contact their Card Issuer. Press ENTER to print a customer copy or CLEAR to return to the start screen. Hand the customer their copy of the CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR NOTE: If ENTER or CANCEL are not pressed within one minute, the transaction is assumed to be approved, and the terminal will return to the start screen. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 38 Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER. CASH OUT AMOUNT? NOTE: Cash-Out on credit is not available to go through EFB. 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe SWIPE OR Cards are to be swiped through the Magnetic Stripe Card INSERT CARD Reader. Please note that EFB processing is not available for contactless transactions. Press < – > key for credit account. SELECT ACCOUNT CHQ SAV CR The selected account is displayed. CREDIT ACCOUNT Have the cardholder enter their PIN, then press ENTER. $10.00 KEY PIN Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 39 Clearing Electronic Fallback transactions When re-connected, EFB transactions will trickle through for processing with other transactions. The This function can only be used when the terminal terminal is also capable of uploading transactions is online and should be used to force through EFB during settlement, logon, printing of totals report transactions before: and when terminal is in idle for a certain amount • The terminal reaches its limit of approximately of time. 100 stored EFB transactions ANZ Worldline Payment Solutions strongly • T he final online transactions for that day (which recommends that you clear all EFB transactions means EFB transactions will not automatically prior to Settlement. trickle through) NOTE: If the terminal is rendered inoperable and needs to be swapped out, you will be unable to clear • T erminals are swapped to another location in transactions using the method described below. You the same store, for example, from one lane to MUST call ANZ Worldline Payment Solutions on another in a supermarket. 1800 039 025 for advice on how to retrieve and redeem your stored EFB transactions. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 40 An asterisk on the display screen represents a stored EFB transaction. Press FUNC key. Key in the number '88' and then press ENTER. . FUNCTION? The terminal displays the number of EFB transactions stored in the terminal. Press ENTER. EXTRACT 001 EFB for ANZ Press ENTER. EXTRACT ALL? ENTER OR CLEAR The stored EFB transactions are being sent to be processed. CONNECTION PLEASE WAIT SENDING STORED TXNS TO ANZ Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 41: Manual Transaction Processing

    • I f the transaction is approved, record the Authorisation Number on the Voucher • I f the transaction is declined, seek an alternative method of payment and advise the customer to contact their Card Issuer. • W hen the transaction is in order, hand the • H and the customer the customer copy (yellow) customer the customer copy (yellow) of the of the Voucher and their card Voucher and their card • R etain the merchant copy for your records and • R etain the merchant copy for your records and the Bank copy for banking the Bank copy for banking. Any merchant charges relating to the original purchase will be refunded. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 42 Example of a Sales Voucher Example of a Credit Voucher Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 43 • No more than 50 Vouchers can be banked with value of each Sales and Credit Voucher and the any one Merchant Summary Voucher total value of the Vouchers (or write up to 8 Voucher values directly on the Merchant • I mprint your ANZ Worldline Payment Solutions Summary) Merchant Summary Card on a Merchant Summary Voucher • M erchants with an ANZ Worldline Payment Solutions account, please deposit your Credit • Complete the Voucher. Card Summary envelopes at any ANZ Worldline Payment Solutions branch • F or merchants without an ANZ Worldline Payment Solutions account, the Credit Card Summary envelope should be mailed to ”Not for Value Merchant Envelopes, Settlement & Control Team, Tower 4, Level 15, Collins Square, 737 Collins Street, Melbourne VIC 3000. Full merchant number is to be imprinted on Merchant Summary Example of a Merchant Summary Voucher NOTE: Make sure that the envelope contains only credit card Vouchers. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 44 Envelopes which have a Credit Value When the value of credits are greater than sales, enter an ‘x’ in the box on front of Merchant Summary envelope. When you bank the Vouchers, hand the teller cash or cheque(s) to the value of the net credit amount. Example of a Credit Card Summary Envelope Mastercard Visa Diners Club UnionPay AMEX Manually Processing Cheque or Savings Account transactions Use the paper EFTPOS transaction Voucher to manually process debit or credit card transactions to cheque or savings accounts. The account selected must be linked to the card. • P erform security checks as described in the Fraud Minimisation section of this guide (section 6) • Imprint customer’s card on appropriate transaction Voucher. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 45 • T otal amount of transaction • T otal amount of transaction • C ardholder to sign Voucher. • M erchant to sign Voucher. Seek authorisation for a purchase transaction over your Floor Limit from the appropriate Authorisation Centre e.g. cheque and savings account purchase transactions over Floor Limit must be authorised by ANZ Worldline Payment Solutions (please refer to section 1.2). Record the Authorisation Number on the Voucher. Compare the signature on the Voucher with that on the card. If the signatures match, complete the transaction. When the transaction is completed, give the customer their copy of the Voucher and their card. Example of a Sales voucher Example of a Credit Voucher Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 46 • A dding machine tape (if any). No more than 50 Vouchers can be banked with any one EFTPOS Merchant Summary Voucher. Do not pin, staple, or clip envelope contents. Make sure the envelope only contains transaction and Refund Vouchers. NOTE: Do not include cheques, cash, or other card scheme Vouchers e.g. American Express, Diners Club, or JCB as ANZ cannot process these card types. • C omplete your normal bank deposit slip. Produce an adding machine tape showing the value of each transaction and Refund Voucher plus the total value of the Vouchers (or write up to 10 Voucher values directly on the EFTPOS Summary Voucher) • M erchants with an ANZ account, please deposit your EFTPOS Cheque & Savings envelopes at any ANZ branch • F or merchants without an ANZ account, the EFTPOS Cheque & Savings envelope should be mailed to “Not for Value Merchant Envelopes, Settlement & Control Team, Tower 4, Level 15, Collins Square, 737 Collins Street, Melbourne VIC 3000” • I f the value of refunds is greater than purchases, hand the teller cash or cheque(s) to the value of the net credit amount (do not include in your deposit). Example of a Merchant EFTPOS Summary Voucher Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 47: Hand Key (Manual Entry) Processing

    NOTE: It is recommended that you DO NOT hand key a card if the customer’s card does not swipe through Please contact ANZ Worldline Payment Solutions your terminal. The risk of hand keying rests with on 1800 039 025 before you hand key credit card the merchant. Performing card security checks can minimise any potential financial loss, please refer to details for Mail/Telephone Order and eCommerce section 6 Fraud Minimisation for further information on Processing. You may only hand key credit card the card security checks. details for Mail/Telephone Order and eCommerce You cannot hand key UnionPay or debit cards for Processing if authorised by ANZ Worldline sales transactions. Payment Solutions. Processing a Hand key transaction With A Cardholder Present (Credit Cards only) Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 48 Press ENTER. NOTE: Cash-Out is not available for credit card accounts. CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Press the FUNC key to manually key the card details. Key in the customer’s credit card number, then press ENTER. CARD NUMBER: Key in the expiry date of the credit card, then press ENTER. EXPIRY <MMYY>: Credit account displayed. CREDIT ACCOUNT Key in the Card Validation Code then press ENTER. VERIFICATION NO? If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: REASON CODE 1 - CVV2 has not been provided by the cardholder 1. NOT PROVIDED 2 - CVV2 on the card is illegible 2. ILLEGIBLE 3 - Cardholder states the card has no CVV2 imprint 3. NO IMPRINT ON CARD Press ENTER. $10.00 KEY OK Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 49: Mail, Telephone And Ecommerce Order Processing

    • Card valid from/to dates Order, Telephone Order, Electronic and • Authorised dollar amount(s) to be debited Recurring payments, the terminal will request that you identify the ‘source’ and the • Period that standing authority is valid ‘nature’ of the transaction. • Contact telephone number NOTE: You are liable for any disputed transactions. The cardholder may dispute transactions for any reason. • Details of the goods or services required To minimise disputes, you should keep the following records of each mail, telephone, or eCommerce order: • Transaction date. • Cardholder’s name (as it appears on the card) When the transaction has been processed, • Cardholder’s address (not a PO Box) promptly dispatch the goods. NOTE: You must retain information about a transaction, • Cardholder’s signature (if mail order) whether processed manually or electronically, for a period of 30 months from the date of the transaction or • T ype of card (Mastercard®, Visa® and such other period required by Law or notified by ANZ UnionPay) Worldline Payment Solutions. • C ard number (First 6 and last 4 digits only, e.g. 1234 56XX XXXX 7890) Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 50: How To Process A Mail Order Transaction (Scheme Cards Only)

    P ress <▼> key to go to CARD NOT PRESENT and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 3. REFUND 4. PRE AUTHORISATION 5. CARD NOT PRESENT P ress ENTER key to select MAIL ORDER or the number associated with it. CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER 3. ECOMMERCE Select the ‘nature’ of the transaction: PAYMENT TYPE SINGLE– Single payment, press ENTER or the number associated with it 1. SINGLE INSTALMENT– Instalment payment, press the <▼> key and 2. INSTALMENT ENTER or the number associated with it 3. RECURRING RECURRING – Recurring payment, press the <▼> key and ENTER or the number associated with it. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the customer’s credit card number, then press ENTER. CARD NUMBER: Key in the expiry date on the credit card then, press ENTER. EXPIRY <MMYY>: Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 51: How To Process A Telephone Order Transaction (Scheme Cards Only)

    CREDIT ACCOUNT Key in the Card Validation Code then, press ENTER. VERIFICATION NO? If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: REASON CODE 1. NOT PROVIDED 1 - CVV2 has not been provided by the cardholder 2. ILLEGIBLE 2 - CVV2 on the card is illegible 3. NO IMPRINT ON CARD 3 - Cardholder states the card has no CVV2 imprint Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Terminal status is displayed. PROCESSING PLEASE WAIT Please check for approval of the transaction before completing the sale. If rejected, the terminal will display an error message TRANSACTION outlining the reason (Please refer to section 18). Notify the APPROVED customer and advise them to contact their Card Issuer. Press ENTER to print a customer receipt or press CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR 16.2 HOW TO PROCESS A TELEPHONE ORDER TRANSACTION (SCHEME CARDS ONLY) NOTE: It is only available if you have approval from ANZ Worldline Payment Solutions. From this screen, continue to press ENTER until the ANZ EFTPOS MENU screen appears. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 52 P ress<▼> key to go to TELEPHONE ORDER and press ENTER or the number associated to select it. CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER 3. ECOMMERCE Select the ‘nature’ of the transaction: PAYMENT TYPE S INGLE– Single payment, press ENTER or the number associated for it 1. SINGLE I NSTALMENT– Instalment payment, press the <▼> key and 2. INSTALMENT ENTER or the number associated for it 3. RECURRING R ECURRING – Recurring payment, press the <▼> key and ENTER or the number associated for it. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the customer’s credit card number, then press ENTER. CARD NUMBER: Key in the expiry date on the credit card, then press ENTER. EXPIRY <MMYY>: Credit account displayed. CREDIT ACCOUNT Key in the Card Validation Code then press ENTER. VERIFICATION NO? Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 53 REASON CODE 1 - CVV2 has not been provided by the cardholder 1. NOT PROVIDED 2 - CVV2 on the card is illegible 2. ILLEGIBLE 3 - Cardholder states the card has no CVV2 imprint 3. NO IMPRINT ON CARD Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Terminal status is displayed. PROCESSING PLEASE WAIT Please check for approval of the transaction before completing the sale. If rejected, the terminal will display an error message TRANSACTION outlining the reason (Please refer to section 18). Notify the APPROVED customer and advise them to contact their Card Issuer. Press ENTER to print a customer receipt or press CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR ** Instalment transactions are transactions with a fixed instalment amount and fixed term with a pre-determined expiry date and period. These transactions usually represent mail order goods with terms. *** Recurring transactions occur where a merchant has an ongoing signed authority to process transactions against a cardholder’ s credit card account. Signed authority is required to be able to process a transaction as recurring. If you misrepresent a transaction as recurring, you may face a fine or other consequences (including, but not limited to, a Chargeback of that transaction). All recurring transactions must be authorised. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 54: How To Process An Ecommerce Order Transaction (Scheme Cards Only)

    From this screen, continue to press ENTER until the ANZ EFTPOS MENU screen appears. Scroll through to CARD NOT PRESENT by pressing <▼> key and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 3. REFUND 4. PRE AUTHORISATION 5. CARD NOT PRESENT Press <▼> key to go to ECOMMERCE and press ENTER or the number associated to select it. CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER 3. ECOMMERCE Select the ‘nature’ of the transaction: PAYMENT TYPE SINGLE– Single payment, press ENTER or the number associated with it 1. SINGLE INSTALMENT– Instalment payment, press the <▼> key and 2. INSTALMENT ENTER or the number associated with it 3. RECURRING RECURRING – Recurring payment, press the <▼> key and ENTER or the number associated with it. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the customer’s credit card number, then press ENTER. CARD NUMBER: Key in the expiry date on the credit card, then press ENTER. EXPIRY <MMYY>: Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 55: Optional Features

    TRANSACTION outlining the reason (Please refer to section 18). Notify the APPROVED customer and advise them to contact their Card Issuer. Press ENTER to print a customer receipt or press CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR ** Instalment transactions are transactions with a fixed amount and fixed term with a pre-determined expiry date and period. These transactions usually represent Mail Order goods with instalment terms. ***Recurring transactions occur where a merchant has an ongoing signed authority to process transactions against a cardholder’ s credit card account. Signed authority is required to be able to process a transaction as recurring. If you misrepresent a transaction as recurring, you may face a fine or other consequences (including, but not limited to, a Chargeback of that transaction). All recurring transactions must be authorised. 17. Optional Features NOTE: The optional features are only available and This functionality allows the cardholder to retain approved for the merchants in specific industries. possession of their card at all times. The PIN is inputted directly into the terminal. For international 17.1 TIP@TERMINAL (TIP WITH PIN) cards and a small minority of cards, a signature TRANSACTIONS can be accepted as a form of verification. A Tip with PIN transaction allows a specified Tip amount to be included as part of the original Credit or Debit Purchase transaction. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 56 How to Process a Tip@Terminal (Tip with PIN) Transaction Perform card security checks, please refer to section 6 Fraud Minimisation for further information. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Key in the Server ID, then press ENTER. SERVER ID? Key in the TIP amount and verify the total amount, then press ENTER. TOTAL AMOUNT? $10.00 TIP AMOUNT? 0.00 Tap, Insert or Swipe cardholder’ s card. Chip Cards are to be inserted and left in the Chip Card Reader. Contactless Cards or smartphones are to be tapped on to the screen. Magnetic Stripe Cards are to be swiped through the Magnetic Card Reader. Select the appropriate account type (<–> key for cheque, <– > key for savings, < –> key for credit). SELECT ACCOUNT CHQ SAV CR Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 57 “DECLINED TL” and “SIGNATURE ERROR” printed on the bottom of the receipt. No signatures are required. P ress ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR NOTE: If ENTER, CLEAR, or CANCEL are not pressed within one minute, the transaction is assumed to be approved and the terminal will return to the start screen. Signature Authorisation The preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal will prompt for a signature. In these cases, the terminal will display the following screens: Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass PIN. If only $10.00 KEY PIN PIN is accepted, then the terminal will beep and this screen will remain until a PIN is entered. Terminal status is displayed. PROCESSING PLEASE WAIT If signature is required this is prompted. Terminal prints a signature record. SIGNATURE REQUIRED If the signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 58 If the signature is required for a Chip Card, this screen is prompted. REMOVE CARD For either one of the above screens, have the customer sign SIGNATURE the receipt and compare it to the signature on the reverse of VERIFIED? the customer's card. If the signatures match, press ENTER. ENTER=YES CLR=NO If they do not, press the CANCEL or CLEAR key to abort the transaction. If the transaction is approved, this screen is displayed and the Merchant Transaction Record is printed. TRANSACTION APPROVED Please check for approval of the transaction before completing the sale. If rejected, the terminal displays an error message outlining the reason (please refer to section 18 Terminal Error Messages). Notify the customer, advise them to contact their Card issuer and seek an alternative form of payment. Press ENTER to print the customer copy or CLEAR to return to the start screen. Hand the customer their copy of the CUSTOMER COPY? Transaction Record and their card. ENTER OR CLEAR NOTE: If ENTER, CLEAR, or CANCEL are not pressed within one minute, the transaction is assumed to be approved and the terminal will return to the start screen. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 59 How to Print a Tip Totals Report The Tip Totals report lists all Tip transactions and Tip totals for each server made since the last Settlement. Press ENTER to go to the ANZ EFTPOS MENU. Scroll through to TIPPING by pressing <▼> key and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press <▼> key to go to TOTAL REPORT and then press ENTER or the number associated to select it. TIPPING MENU 1. SERVER REPORT 2. TOTAL REPORT When printing has completed, the terminal returns to idle. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 60 How to Print a Server Tip Report The Server Tip report lists all the Tip transactions and a Tip totals for the selected server made since the last Settlement. Press ENTER to go to the ANZ EFTPOS MENU. Scroll through to TIPPING by pressing <▼> key and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press <▼> key to go to SERVER REPORT and then press ENTER or the number associated to select it. TIPPING MENU 1. SERVER REPORT 2. TOTAL REPORT Key in your two-digit server ID then press ENTER. The server ID number must be between 1 and 20. Enter 01 if no server ID SERVER ID? is allowed. The terminal will print out a copy of the selected report. PRINTING When printing has completed, the terminal returns to idle. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 61: Pre-Authorisation

    • Room rate • Applicable tax • Service charge rates • Other allowable charges e.g. mini-bar and telephone calls. Example 2: A Car Rental Company may estimate transaction amounts based on: • Cardholder’s intended car rental period • Rental rate • Applicable tax • Mileage rates • Other allowable charges e.g. petrol and extra mileage. It is important to estimate Pre-Authorisation amounts accurately as cardholder funds are placed on hold. The completion amount should be within 15% of the Pre-Authorisation amount. If the completion amount varies by greater than 15%, the terminal will display an ‘AMOUNT NOT MATCHED’ screen. In this instance, process a completion transaction to the value of the Pre-Authorisation, then complete another purchase transaction for the difference. Please note that Visa® Card schemes require the completion amount of a car rental transaction must be within 15% of the Pre- Authorisation amount or US$75.00. The Card Issuer determines the number of days the cardholder‘s funds remain on hold. As a guide, the funds may be held between 4 and 10 days for Australian banks but may be longer for overseas banks. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 62 Perform card security checks NOTE: Please refer to section 6 Fraud Minimisation for further information on card security checks. Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to PRE AUTHORISATION by pressing <▼> key and then press ENTER or ANZ EFTPOS MENU the number associated to select it. 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press ENTER key or the number associated for AUTHORISATION. PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Key in the amount to be authorised, then press ENTER. AUTH AMOUNT? $10.00 Insert or Swipe the customer’ s card or press Func key to Hand Key card details. Chip Cards are to be inserted and left in the SWIPE OR Chip Card Reader. Magnetic Stripe Cards are to be swiped INSERT CARD through the Magnetic Card Reader. The following two screen instructions only apply to Hand Key transactions. Key in the card number, then press ENTER. CARD NUMBER: Key in the expiry date, then press ENTER. EXPIRY <MMYY>: Credit account will automatically be selected. CREDIT ACCOUNT Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 63 NOTE: This screen will not be displayed if PIN has been entered or Magnetic Stripe Card transactions have been processed. If signature is required for a Magnetic Stripe Card, this screen SIGNATURE is displayed; or VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is REMOVE CARD prompted. SIGNATURE NOTE: this screen will not be displayed if PIN has been entered or VERIFIED? Magnetic Stripe Card transactions have been processed. ENTER=YES CLR=NO For either of the above screens, have the customer sign the receipt and compare it to the signature on the reverse of the customer’ s card. If the signatures match, press ENTER. If they do not, press the CANCEL, or CLEAR key to abort the transaction. The terminal prints out a merchant copy of the Pre- Authorisation record. TRANSACTION APPROVED Please check for approval of the transaction before completing the authorisation. If rejected, the terminal will display an error message outlining the reason (Please refer to section 18). Notify the customer and advise them to contact their Card Issuer. Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 64 You may check the total value of funds placed on hold prior to completing a Pre-Authorisation. Perform card security checks . ANZ EFTPOS MENU Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to PRE AUTHORISATION by pressing <▼> key and 4. PRE AUTHORISATION then press ENTER or the number associated to select it. 5. CARD NOT PRESENT 6. TIPPING NOTE: Please refer to section 6 Fraud Minimisation for further information on card security checks. PRE AUTHORISATION Press <▼> key to go to ENQUIRY and then press ENTER or the 2. COMPLETION number associated to select it. 3. CANCELLATION 4. ENQUIRY Swipe the customer’s card or press Func key to Hand Key card details. Magnetic Stripe cards are to be swiped through the Magnetic Stripe Card Reader. SWIPE CARD The terminal status is displayed. PROCESSING PLEASE WAIT The following two screen instructions only apply to Hand Key transactions. Key in the card number, then press ENTER. CARD NUMBER: Key in the expiry date, then press ENTER. EXPIRY <MMYY>: Credit Account will automatically be selected and displayed. CREDIT ACCOUNT Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 65 Mastercard® Scheme rules around lodging, completion amount varies by greater than 15%, the cruise line, and vehicle rental states that the terminal will display an ‘AMOUNT NOT MATCHED’ pre-authorisation completion amounts should be screen. In this instance, process a completion within 15% of the Pre-Authorisation Transaction. transaction to the value of the Pre-Authorisation, If the completion varies by greater than 15%, you and then complete another purchase transaction must request a secondary authorization for the for the difference. Please note that Visa® Card additional amount. Perform card security check. Press ENTER to go to ANZ EFTPOS MENU screen. Pres <▼> key to go PRE AUTHORISATION and then press ENTER or the ANZ EFTPOS MENU number associated to select it. 4. PRE AUTHORISATION NOTE: Please refer to section 6 Fraud Minimisation for further 5. CARD NOT PRESENT information on card security checks. 6. TIPPING Press <▼> key to go to COMPLETION and then press ENTER or the number associated to select it PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Key in the purchase amount and, then press ENTER. PURCHASE AMOUNT? $10.00 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 66 CREDIT ACCOUNT Have the cardholder enter their PIN, then press ENTER terminal. $10.00 KEY PIN The terminal status is displayed. PROCESSING PLEASE WAIT Signature record is printed if a PIN has not been entered. Have the customer sign this and compare it to the signature on the SIGNATURE reverse of the customer’ s card. REQUIRED If signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is prompted. REMOVE CARD SIGNATURE NOTE: If a PIN is entered at the KEY PIN screen, a signature may not VERIFIED? be required. ENTER=YES CLR=NO For either of the above screens, have the customer sign the receipt and compare it to the signature on the reverse of the customer’s card. If the signatures match, press ENTER. If they do not, press the CANCEL, or CLEAR key to abort the transaction. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 67 Australian-issued cards) Australian-issued cards which have been previously authorised through an ANZ POS A Pre-Authorisation reduces the available funds on Mobile 2 terminal. Where more than one Pre- a cardholder’s credit card account. If a customer Authorisation has been performed, one or all does not proceed with a sale after Authorisation transactions may be cancelled. You cannot cancel has been obtained, you should cancel the Pre- a Pre-Authorisation on non-ANZ cards. Only a Authorisation as soon as possible. cardholder can instruct the Card Issuer to remove the hold on funds in their account. Perform card security checks. NOTE: Please refer to section 6 Fraud Minimisation for further information on card security checks. Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to PRE AUTHORISATION by pressing <▼> key and ANZ EFTPOS MENU then press ENTER or the number associated to select it. 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press <▼> key to go to CANCELLATION and then press ENTER or the number associated to select it PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Press CLEAR (no to cancelling all Pre-Authorisations). CANCEL ALL? Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 68 Key in the six-digit number next to the STAN located on the Pre-Authorisation record then press ENTER. REFERENCE NO? Key in the amount of the original Pre-Authorisation then press ENTER. AUTH AMOUNT? $10.00 Key in the Authorisation Number (please refer to the number next to APPROVED from the successful Authorisation Transaction Record). ENTER AUTH CODE Swipe the card or press Func key to Hand Key card details. (Magnetic Stripe cards are to be processed through the Magnetic Stripe Card) SWIPE CARD The following two screen instructions only apply to Hand Key transactions. Key in the card number, then press ENTER. CARD NUMBER: Key in the expiry date, then press ENTER. EXPIRY <MMYY>: Credit account will automatically be selected and displayed. CREDIT ACCOUNT Press ENTER. $10.00 KEY OK The terminal prints out a merchant copy of the Cancellation of Pre-Authorisation Record. TRANSACTION APPROVED Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 69 Cancellation of all Pre-Authorisation (on ANZ Australian-issued cards) Perform card security checks, please refer to section 6 Fraud Minimisation for further information on card security checks. Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to PRE AUTHORISATION by pressing <▼> key and ANZ EFTPOS MENU then press ENTER or the number associated to select it. 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press <▼> key to go to CANCELLATION and then press ENTER or the number associated to select it. PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Press ENTER. CANCEL ALL? Swipe or press Func key to hand key card details. (Magnetic Stripe cards are to be processed through the Magnetic Stripe Card). SWIPE CARD Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 70: Customer Preferred Currency

    CUSTOMER COPY? ENTER OR CLEAR 17.3 CUSTOMER PREFERRED CURRENCY How it Works CPC identifies the card’s country of issue and Customer Preferred Currency (CPC) may have offers the cardholder the option of paying for the been activated on ANZ POS Mobile 2 for eligible goods or services in their billing currency at the merchants who deal with overseas credit time of purchase. cardholders within selected merchant categories. The exchange rate and price in the cardholder’s This optional feature is offered in association billing currency are displayed on the terminal with WorldPay Limited and allows merchants to making the process for currency conversion easier offer overseas Mastercard® and Visa® credit for both you and your customers by processing cardholders the option of converting Australian transactions in currencies which are familiar to currency purchases into a customer’s card billing your customers. currency at the time of purchase. CPC complies with operating requirements for NOTE: CPC transactions are not supported for UnionPay cards issued by Mastercard® and Visa®. cards. Your settlement is unaffected with funds continuing to settle into your account in Australian Dollars. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 71 2. I f “Acceptance Rate” comes up on the terminal, • Provide a receipt that: the cardholder must be informed that CPC is optional and has a choice of currencies between - C onfirms that the cardholder agrees to use the customer’s local currency and Australian dollars. - R ecords the overseas currency agreed 3. T he transaction amount will contain a 2.5% between the cardholder and merchant exchange rate mark-up. - R ecords the exchange rate utilised by the 4. T he cardholder has acknowledged that the merchant to complete the transaction merchant will conduct the CPC services. - Confirms that the cardholder’s selection is final. NOTE: Exchange rate mark-up is payable to ANZ Worldline Payment Solutions and WorldPay. Please do not impose any additional requirements or charges on the cardholder to process the transaction in the card’s local currency. For detail instructions, please refer Customer Preferred Currency (CPC) Operating Guide at anzworldline.com.au Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 72 How to process a CPC transaction Perform card security checks, please refer to section 6 Fraud Minimisation for further information on card security checks. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER. CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. Please note that CPC is not available for contactless transactions. Press < –> key for credit account. SELECT ACCOUNT CHQ SAV CR The selected account is displayed. CREDIT ACCOUNT Terminal status is displayed. PROCESSING PLEASE WAIT Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 73 ACCEPT RATE? ENTER= YES CLR=NO Have the cardholder enter their PIN if known then press ENTER or if the card allows just press ENTER. USD 7.79 KEY PIN NOTE: This screen only displays for Chip transactions when cardholder has accepted the exchange rate. Terminal status is displayed. PROCESSING PLEASE WAIT Please ensure that you check for approval of the transaction before completing the sale. TRANSACTION APPROVED If signature is required, have the customer sign the merchant copy signature record and compare it to the signature on the SIGNATURE reverse of the customer’s card. The customer copy is printed. REQUIRED NOTE: For Visa® and Mastercard® CPC transactions, an additional checkbox will be printed on the receipt. The customer is required to tick this checkbox signifying acceptance of the conversion of the transaction amount into the currency of the card origin. Please refer to an example of CPC receipt on section 24 Filing and Retention of Transaction Records and Vouchers for further information. If signature is required for a Magnetic Stripe Card, this screen SIGNATURE is displayed; or VERIFIED? ENTER=YES CLR=NO Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 74: Low Value Payments

    • Transaction type = Purchase entry or Signature will not be required for the • Account Type = Credit transaction if that is equal to or less than the respective card scheme’s LVP limit. • A mount of ‘Purchase’ is equal to or less than the ‘LVP’ transaction limit. This optional feature is promoted by the card schemes under following names or brandings: NOTE: LVP not supported for UnionPay. How to process an LVP transaction Perform card security checks. NOTE: Please refer to section 6 Fraud Minimisation for further information on card security checks. Key in the purchase amount, then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER. NOTE: Cash-Out is not available for LVP transaction. CASH OUT AMOUNT? 0.00 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 75 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. The terminal status is displayed. PROCESSING PLEASE WAIT Press < –> key for credit account. SELECT ACCOUNT CHQ SAV CR The selected account is displayed. CREDIT ACCOUNT Terminal status is displayed. PROCESSING PLEASE WAIT Please ensure that you check for approval of the transaction before completing the sale. TRANSACTION APPROVED Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 76: Multi-Merchant Facilities

    Please note: Transactions are not able to be processed when the Electronic Terminal is offline. Processing Multi-Merchant transactions After the amount entry prompt, please follow the below instructions to select the relevant Merchant: Use the UP/DOWN arrows, or the corresponding NUMERIC key to select the relevant Merchant. SELECT MERCHANT Select ENTER. 1. Merchant 1 Refer below for instructions on how to use the search function. 2. Merchant 2 3. Merchant 3 4. Merchant 4 SEARCH SEARCH Select ENTER. Merchant 1 CONTINUE? ENTER=YES/CLR=NO Using the search option Where a Merchant list is too large to display, you can use the search function. SELECT MERCHANT Select SEARCH. 1. Merchant 1 2. Merchant 2 3. Merchant 3 4. Merchant 4 SEARCH SEARCH Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 77 Using the alphanumeric keyboard, type the name of the desired Merchant. ENTER MERCHANT NAME Use the UP/DOWN arrows to select the relevant Merchant. Dr F Select ENTER. ______________________ Dr F Neri Dr F Totti BACK Select ENTER. Merchant 1 CONTINUE? ENTER=YES/CLR=NO Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 78 To refund a transaction select the correct Merchant on the Electronic Terminal prior to swiping the Merchant Card: Use the UP/DOWN arrows or the corresponding NUMERIC key to select the relevant Merchant. SELECT MERCHANT Select ENTER. 1. Merchant 1 Refer to page 86 for instructions on how to use the search 2. Merchant 2 function. 3. Merchant 3 4. Merchant 4 SEARCH SEARCH Select ENTER. Merchant 1 CONTINUE? ENTER=YES/CLR=NO Swipe Merchant Card for the selected merchant through the Magnetic Stripe Card Reader. SWIPE MERCHANT CARD Please note: It is important that each Merchant takes responsibility for storing and securing their Merchant Refund Card. It is important that refunds are processed against the same Merchant who processed the original purchase. Refunds Errors If the incorrect Merchant Card has been swiped, the Electronic Terminal will prompt the user to use the correct Invalid Merchant Card card. Use card for <Merchant Name> Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 79 Terminals at the site. Please note: To reconcile totals with the account settlement, Secondary Merchants should print a Summary Multi Merchant Electronic Terminals will not allow you to Totals report on one of the Electronic Terminals perform manual settlements throughout the day. This is because all Merchants’ accounts on the Electronic on completion of trading each day. The totals Terminal must be settled at the same time which will will summarise all transactions processed by the occur at 9.00pm AEST every day. Secondary Merchant for that settlement period. NOTE: If completion of trading occurs after 9:00pm Primary Merchant Settlements Reconciliation then a Last Summary Totals report should be printed instead of a Summary Totals report. Primary Merchants will receive a settlement amount in their account daily for each Electronic Terminal. To reconcile totals with the account settlement, Primary Merchants should print a Summary Totals report on completion of trading each day. This report should be printed for each of the Electronic Terminals at the site. NOTE: If completion of trading occurs after 9:00pm then a Last Summary Totals report should be printed instead of a Summary Totals report. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 80: Terminal Error Messages

    ERROR The Issuing Bank has rejected the card. Refer the cardholder to the Issuer and request an alternative method of payment. TRAN CANCELLED CARD ERROR REFER The card is no longer valid. Refer the cardholder to the Issuer and request an alternative method of payment. TRAN CANCELLED EXPIRED CARD A card number for a debit card account (CHQ or SAV) cannot be manually entered. Press CLEAR then swipe the card CARD MUST BE through the Magnetic Stripe Card Reader. Follow the display SWIPED screen prompts. The ANZ Worldline Payment Solutions network does not accept this card. Refer the cardholder to the Issuer and CARD request an alternative method of payment. NOT ACCEPTED Card number has been keyed incorrectly. Press CLEAR then re-key the card number. CARD NUMBER INVALID The “expiry” date entered is not the correct format. Press CLEAR and re-key the date in the format “mmyy” e.g. 0614. INVALID EXPIRY DATE An invalid Cash-Out or Refund transaction has been attempted where the transaction type has been disabled. Please contact TRAN CANCELLED ANZ Worldline Payment Solutions. TRAN NOT ALLOWED Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 81 The telephone cable has been disconnected or the line is not operational. Check the connection points are inserted correctly and whether the line is operational. Re-try the transaction. If NO LINE this fails, revert to Manual Processing and seek authorisation for the transaction from the appropriate Authorisation Centre. A mobile signal cannot be detected. Please move to a site with a better signal. TRAN CANCELLED NO SIGNAL An invalid SIM has been detected. Press ENTER to retry or CANCEL to cancel the transaction. SIM ERROR Amount exceeds authorised limit or usage with that card. Refer the cardholder to their Issuer and request an alternative TRAN CANCELLED method of payment. NOT AUTHORISED The customer PIN was keyed incorrectly. Advise the customer to re-enter their PIN. PIN INCORRECT PLEASE TRY AGAIN The customer has incorrectly keyed the PIN three times. Refer the cardholder to their Issuer and request an alternative TRAN CANCELLED method of payment. PIN ERROR REFER If the Tip amount exceeds 20% of the purchase transaction amount, the terminal displays this screen. TIP AMOUNT EXCEEDS LIMIT An asterisk (*) is displayed when the terminal has stored Electronic Fallback (EFB) transactions. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 82 Chip Card Processing Displayed if the card is removed before the transaction is completed. Please ensure that the card remains in the terminal TRAN CANCELLED during the transaction process. CARD REMOVED Displays when there are no applications on the chip supported by the terminal. If Magnetic Stripe fallback is supported, the CHIP CARD terminal will prompt to swipe the Chip Card, alternatively NOT SUPPORTED request another method of payment. Displayed if the card has been blocked by the Issuing Bank. Refer the cardholder to the Issuer and request an alternative TRAN CANCELLED method of payment. CARD BLOCKED Refer the cardholder to the Issuer and request an alternative method of payment. CHIP APPLICATION NOT ACCEPTED The transaction has been declined as details on the chip and card do not match. Refer the cardholder to the Issuer and TRAN CANCELLED request an alternative method of payment. TRACK 2 MISMATCH Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 83 AVAILABLE again 2. t ransaction not allowed (e.g. card blocked or Card Data Error), please follow the prompt for next action Contactless transaction timed out, please follow the prompt and try again. TIMEOUT EXPIRED Contactless transaction declined by card, please seek alternative payment. TRAN CANCELLED CHIP DECLINED Transaction not allowed due to chip card data missing, please follow the prompt and try again. CTLESS ERR 35 TRAN NOT ALLOWED Displays when the chip card AID (Application ID) does not match, please follow the prompt and CTLESS ERR 34 try again. NO MATCHING AID This error message displays if there is no application in the card, please follow the prompt and try again. CTLESS ERR 33 NO APPLICATION Use of contact interface is required in this instance. CTLESS ERR 32 USE CONTACT INTERFACE Displays when the card is blocked please follow the prompt and try again. CTLESS ERR 30 CARD BLOCKED Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 84: Settlement

    Mobile 2, ANZ Worldline Payment Solutions will transfer prior to Settlement. the funds to the merchant’s bank on the following business day and the availability of the funds will be The terminal cannot be used while Settlement is determined by the merchant’s bank. For transactions being processed, so it is strongly recommended to processed offline or via Paper Merchant Vouchers, initiate settlement during a quiet period and at the these settlement times do not apply. same time each day. American Express, Diners Club, and JCB will credit your bank account separately. Please check directly with these third parties for when funds are available as times may vary. How to initiate manual settlement Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to REPORTS by pressing <▼> key and then press ANZ EFTPOS MENU ENTER or the number associated to select it. 5. CARD NOT PRESENT 6. TIPPING 7. REPORTS Press <▼> key to go to SETTLEMENT or the number associated to select it. REPORTS MENU 1. TOTAL 2. DETAIL REPORT 3. SETTLEMENT Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 85: Print Totals

    SUMMARY TOTALS The Settlement report will be generated. TRANSACTION APPROVED The terminal status is displayed. SETTLEMENT IN PROGRESS INITIALISING PLEASE WAIT 20. Print Totals The Sub Totals report lists the total number and Settlement period. This does not include American amount of all transactions made since the last Express, Diners Club, or JCB totals. Settlement by card type. This report does include The Shift Totals report lists the total number and American Express, Diners Club, and JCB total. amount of credit and debit card transactions made The Summary Totals report lists the total number since the last shift closure by transaction type. It and amount of credit and debit card transactions does not include American Express, Diners Club, made since the last by transaction type. This does or JCB totals. not include American Express, Diners Club, or JCB Refer to Transaction Reports section for diagram totals. examples of Totals reports. The Last Settlement Totals report lists the amounts credited to your bank account at the last Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 86 Select SUB TOTALS, SUMMARY TOTALS, LAST TOTALS or SHIFT TOTALS by pressing the number associated to it. TOTALS 1. SUB TOTALS 1. SUMMARY TOTALS 3. LAST TOTALS TOTALS 2. SUMMARY TOTALS 3. LAST TOTALS 4. SHIFT TOTALS 4. SHIFT TOTALS The terminal connects to ANZ. CONNECTING PLEASE WAIT The terminal will print out a copy of the selected report. TRANSACTION APPROVED This operates independently from your Settlement How to Print a Shift Report period. When you close off your shift, If your business operates over an extended trading the Shift Total report will automatically print. You period and you have a shift process in may also print the running total of your place, you may find the Shift Report useful to current shift without closing the Shift transactions. provide information on the transactions performed during each shift. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 87 ENTER or the number associated to select it. 5. CARD NOT PRESENT 6. TIPPING 7. REPORTS Press ENTER key to select TOTAL or the number associated to select it. REPORTS MENU 1. TOTAL 2. DETAIL REPORT 3. SETTLEMENT Press <▼> key to go SHIFT TOTALS and then press ENTER or the number associated to select it. TOTALS 2. SUMMARY TOTALS 3. LAST TOTALS 4. SHIFT TOTALS 4. SHIFT TOTALS Select SHFIT TOTALS by pressing the number associated to it. TOTALS 1. SHIFT TOTALS 2. LAST SHIFT Press ENTER to close off your shift. CLOSE SHIFT ENTER OR CLEAR Terminal status is displayed. CONNECTING PLEASE WAIT A Shift Total Report will be generated and a new shift will begin. PROCESSING PLEASE WAIT TRANSACTION APPROVED Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 88 ANZ EFTPOS MENU ENTER or the number associated to select it. 5. CARD NOT PRESENT 6. TIPPING 7. REPORTS P ress ENTER key to select TOTAL or the number associated to select it. REPORTS MENU 1. TOTAL 2. DETAIL REPORT 3. SETTLEMENT Press <▼> key to go SHIFT TOTALS and then press ENTER or the number associated to select it. TOTALS 2. SUMMARY TOTALS 3. LAST TOTALS 4. SHIFT TOTALS 4. SHIFT TOTALS Select LAST SHIFT by pressing the <▼> key or the number associated to select it. SHIFT TOTALS 1. SHIFT TOTALS 2. LAST TOTALS 2. LAST SHIFT Press ENTER. LAST SHIFT TOTALS A Last Shift Total Report will be generated. CONNECTING PLEASE WAIT TRANSACTION APPROVED Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 89: Reprint The Last Record

    21. Reprint the Last Record This function is provided for the operator to reprint when the terminal runs out of paper or a paper jam occurs. To Reprint the Last Customer transaction Record Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to SUPERVISOR by pressing <▼> key and then press ANZ EFTPOS MENU ENTER or the number associated to select it. 6. TIPPING 7. REPORTS 8. SUPERVISOR Press <▼> key to go to COPY and then press ENTER or the number associated to select it. Then the terminal will print out SUPERVISOR MENU the last customer Transaction Record. 1. INITIALISATION 2. XTRA FUNCTIONS 3. COPY The format of the reprinted receipt or report is exactly the same as the original with the addition of the text **DUPLICATE COPY** printed at the top. Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 90: Transaction Detail Report

    22. Transaction Detail Report The transaction Detail report lists the masked card number, transaction reference number, and transaction amount for each transaction for the Settlement date displayed. Press ENTER to go to ANZ EFTPOS MENU screen. Scroll through to REPORTS by pressing <▼> key and then press ANZ EFTPOS MENU ENTER or the number associated to select it. 5. CARD NOT PRESENT 6. TIPPING 7. REPORTS P ress <▼> key to go to DETAIL REPORT and then ENTER or the number associated to select it. REPORTS MENU 1. TOTAL 2. DETAIL REPORT 3. SETTLEMENT To print a transaction Detail report for the Settlement date displayed, press ENTER. DETAILED REPORT SETL DATE 220212 To select the previous Settlement date, press CLEAR. To select the next previous Settlement date, press CLEAR again. Press CLEAR a third time to revert to original Settlement date. The terminal then prints out a Detail report for the Settlement period that is currently being displayed. PRINTING This screen will be prompted if there is a TIP REPORT (only happens for tipping merchants) associated with the Settlement Date. PRINT TIP REPORT? Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 91: Configuring Comms

    23. Configuring Comms To Configure Comms to Dial-up Press the FUNC key. Key in 9905, then press ENTER, ENTER. FUNCTION? Swipe your EFTPOS Merchant Card (refer to section 3 for more information). SWIPE MERCHANT CARD Please press ENTER. INTERFACE TYPE? 1-STANDALONE Press 1 to choose Dial-up CNP and press ENTER. COMMS MODE 1-DIAL-UP CNP Please select 1 for Standalone and press ENTER. CONNECTION 1-STANDALONE Please select 1 for 1200 and press ENTER. ANZ LINE SPEED? 1-1200 Please select 3 for 14400 and press ENTER. TMS LINE SPEED? 3-14400 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 92 Please select 1 for PRE-DIAL and press ENTER. PRE/POST DIAL? 1-PRE-DIAL Please select 1 for TONE and press ENTER. DIAL MODE? 1-TONE Press ENTER. PABX? If a 0 is required for an outside line, please ensure this is shown on this screen, otherwise press ENTER. Press ENTER. HOST PHONE NO? 1800 XXX XXX Press ENTER. TMS PHONE NO? 1800 XXX XXX Press ENTER. QUICK DIAL? 1-ON Press ENTER. TMS NII Press ENTER. ANZ SHA? 48XXXXXXX Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 93 Terminal Initialization Please press ENTER to go to ANZ EFTPOS MENU. P ress <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8. SUPERVISOR P ress <▼> key to go to INITIALISATION and then press ENTER or number associated to select it. SUPERVISOR MENU 1. INITIALISATION 2. XTRA FUNCTIONS 3. COPY Press ENTER. INITIALISE? ENTER OR CLEAR? Terminal status is displayed. INITIALISING PLEASE WAIT The terminal has completed the initialisation. INIT APPROVED Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 94 To Configure Comms to 3G PLEASE NOTE: this only applies to 3G enabled terminals. Press the FUNC key. Key in 9905, then press ENTER, ENTER. FUNCTION? Please swipe your EFTPOS Merchant Card (refer to section 3 for more information). SWIPE MERCHANT CARD Please press ENTER. INTERFACE TYPE? 1-STANDALONE Press 6 to choose GPRS and press ENTER. COMMS MODE 6-GPRS Press ENTER. HOST IP ADDRESS XXX.XXX.XXX.XXX Press ENTER. HOST PORT XXXX Please select 1 for PRE-DIAL and press ENTER. PRE/POST DIAL? 1-PRE-DIAL Press ENTER. TMS SHA? 48XXXXXXX Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 95 Press ENTER. TMS NII Press ENTER. ANZ SHA? 48XXXXXXX APN? XXXXXXXXXXXX Terminal Initialization Please press ENTER to go to ANZ EFTPOS MENU. P ress <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8. SUPERVISOR P ress <▼> key to go to INITIALISATION and then press ENTER or number associated to select it. SUPERVISOR MENU 1. INITIALISATION 2. XTRA FUNCTIONS 3. COPY Press ENTER. INITIALISE? ENTER OR CLEAR? Terminal status is displayed. INITIALISING PLEASE WAIT Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 96 The terminal has completed the initialisation. INIT APPROVED To Configure Comms to IP Press Func Key Key in 9905, then press ENTER FUNCTION Enter CONFIG PARAMS? ENTER OR CLEAR? Swipe your EFTPOS Merchant Card SWIPE Note: If you do not have this, press CLEAR and manually key in MERCHANT CARD the Terminal ID, then press ENTER “1 – STANDALONE” & Press ENTER INTERFACE TYPE? 1. STANDALONE Key in 7 for IP SSL, then Press ENTER COMMS MODE? 7. IP SSL Key in 0 for no secondary comms, then press ENTER SECONDARY COMMS MODE? 0. NONE Press ENTER PRE/POST DIAL? Default first value is 1 – Pre Dial 1. PRE-DIAL Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 97 01008 NOTE: if you have a firewall, ensure that the IP port is open for connection. Press ENTER IP SSL ADDRESS SEC Default value is 119.225.215.182 119.225.215.182 NOTE: if you have a firewall, ensure that the IP address is open for connection. Press ENTER IP SSL PORT SEC Default value is 01009 01009 NOTE: if you have a firewall, ensure that the IP port is open for connection. Press ENTER IP SSL ADDRESS TER Default value is 119.225.137.142 119.225.137.142 NOTE: if you have a firewall, ensure that the IP address is open for connection. Press ENTER IP SSL PORT TER Default value is 01008 01008 NOTE: if you have a firewall, ensure that the IP port is open for connection. Press ENTER IP SSL HEADER TYPE? Default first value is 1 – CNP 1 – CNP Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 98 To Connect to a WIFI Network PRESS THE RIGHT ARROW ON THE TERMINAL. Press <▼> key to go to NETWORKS and then press ENTER or number associated to select it. Key in 82077 and press ENTER. UTILITY FUNCTION Press <▼> key to go to NETWORKS and then press ENTER or number associated to select it. WIFI SETUP 1. NETWORKS 2. INFOS 3. IP SETUP P ress <▼> key to go to NEW NETWORK and then press ENTER or number associated to select it. NETWORKS 1. NEW NETWORK 2. MODIFY NETWORK 3. REMOVE NETWORK Press <▼>key to go to AUTOMATIC SCAN and then press ENTER or number associated to select it. NETWORKS 1. AUTOMATIC SCAN 2. MANUAL SCAN The terminal will scan for a network in your area. SELECT NETWORK SCANNING... Press ENTER. SELECT NETWORK Select your WIFI Network and press ENTER. 1. ABC 1. XYZ 1. EFG Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 99 E nter the WIFI Password by using the letters and numbers on the keypad. NOTE: For special characters, press ‘0’ repeatedly WIFI PASSWORD until you see the desired character. The terminal will add the desired network. Press any key to return to the main screen. WIFI NETWORK CONNECTED The top left corner of the terminal screen will display the WIFI Network connection. Terminal Initialisation Please press ENTER to go to ANZ EFTPOS MENU. P ress <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8. SUPERVISOR P ress <▼> key to go to INITIALISATION and then press ENTER or number associated to select it. SUPERVISOR MENU 1. INITIALISATION 2. XTRA FUNCTIONS 3. COPY Press ENTER. INITIALISE? ENTER OR CLEAR? Merchant Operating Guide ANZ POS Mobile™ 2...

  • Page 100: Filing And Retention Of Transaction Records And Vouchers

    Terminal status is displayed. INITIALISING PLEASE WAIT The terminal has completed the initialisation. INIT APPROVED 24. Filing and Retention of Transaction Records and Vouchers Please make sure you retain your copies of For easy retrieval of Vouchers and transaction manual credit card, cheque, and savings account Records, it is recommended to file them in date transaction Vouchers, Transaction Records and all order. MOTO Transaction Records and associated order Check your Vouchers and Transaction Records details in a secure place for a period of 30 months against your monthly ANZ Worldline Payment from the date of the transaction or such other Solutions Merchant Statement. period required by card schemes, Law or notified by ANZ Worldline Payment Solutions. Ensure all Vouchers and Transaction Records are destroyed after 30 months, preferably by shredding or tearing into small pieces. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 101 VISA (C) CR 8804 This section indicates the transaction $600.00 type and transaction amount --------------------------------------------- Signature line is required for cardholder SIGNATURE to sign the signature VISA CREDIT These are the details from the chip card that was used for this transaction. A0000000031010 NOTE: This message will not be shown on 0000000000 the receipt for hand keyed or Magnetic Stripe APSN 00 C08006 ATC 0097 card transactions APPROVED AUTH: 995563 STAN: 005753 17/02/12 14:33 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 102 MERCHANT'S LOCAL printed on the receipt with any commissions or CURRENCY. I ACKNOWLEDGE fees charged printed separately for CPC Visa® THE CURRENCY CONVERSION transaction only. SERVICE IS CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% An “Accept” box is required to be ticked by [ ] I AGREE TO THE INFORMATION ABOVE the cardholder for Visa® and Mastercard® CPC transactions to indicate that the cardholder expressly agrees the information that is listed above. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 103 (C) CR VISA (C) CR 9991 9991 $600.00 $600.00 APPROVED AUTH: 696232 APPROVED AUTH: 696232 STAN: 005456 STAN: 005456 20/02/12 09:41 20/02/12 09:41 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 104 (C) CR 9992 9992 $600.00 $600.00 APPROVED AUTH: 89273 --------------------------------------------- STAN: 005746 SIGNATURE 20/02/12 09:43 APPROVED AUTH: 89273 MESSAGE LINE 1 STAN: 005746 MESSAGE LINE 2 20/02/12 09:43 PLEASE RETAIN FOR YOUR RECORD *NOTE: The Hand Key transaction record is the same as Magnetic Stripe Card transaction record. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 105 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00 TOTAL $610.00 APPROVED AUTH: 696542 APPROVED AUTH: 696542 STAN: 005458 STAN: 005458 20/02/11 09:46 20/02/11 09:46 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 106 $10.00 $10.00 TOTAL $610.00 TOTAL $610.00 APPROVED AUTH: 704014 --------------------------------------------- STAN: 005499 SIGNATURE 20/02/11 11:51 APPROVED AUTH: 704014 MESSAGE LINE 1 STAN: 005499 MESSAGE LINE 2 20/02/11 11:51 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 107 Tip Transaction ANZ TIP ADDED REPORT TERMINAL ID 00013005007 VISA (C) CR 437731 991 1213 $600.00 $10.00 TOTAL $610.00 AS AT 20/02/12 REC NO:1483 20/02/12 09:45 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 108 7897 7897 $10.91 $10.91 APPROVED * AUTH: 366998 --------------------------------------------- REC NO:0344 SIGNATURE 23/01/12 10:42 APPROVED * AUTH: 366998 MESSAGE LINE 1 MESSAGE LINE 2 REC NO:0344 23/01/12 10:42 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 109 CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 110 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% [ ]I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD [ ] I AGREE TO THE INFORMATION ABOVE Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 111 CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 112 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 113 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD [ ] I AGREE TO THE INFORMATION ABOVE Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 114 C00002 ATC 0096 APSN 00 C00002 ATC 0096 APPROVED AUTH: 485291 APPROVED AUTH: 485291 STAN: 005356 STAN: 005356 17/02/12 14:23 17/02/12 14:23 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 115 VISA CREDIT A0000000031010 APPROVED AUTH: 995563 0000000000 STAN: 005753 APSN 00 C08006 ATC 0097 17/02/12 14:33 APPROVED AUTH: 995563 MESSAGE LINE 1 MESSAGE LINE 2 STAN: 005753 17/02/12 14:33 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 116 C00002 ATC 0099 APSN 00 C00002 ATC 0099 APPROVED AUTH: 497491 APPROVED AUTH: 497491 STAN: 005362 STAN: 005362 17/02/12 16:06 17/02/12 16:06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 117 VISA CREDIT A0000000031010 APPROVED AUTH: 447699 0000000000 STAN: 005838 APSN 00 C08006 ATC 0098 17/02/12 16:05 APPROVED AUTH: 447699 MESSAGE LINE 1 MESSAGE LINE 2 STAN: 005838 17/02/12 16:05 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 118 0000000000 0000000000 APSN 00 P—-Y18 ATC 0049 APSN 00 P—-Y18 ATC 0049 APPROVED* APPROVED* REC NO.0262 REC NO.0262 23/02/12 14:56 23/02/12 14:56 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 119 APSN 00 P00002 ATC 00A2 APSN 00 P00002 ATC 00A2 APPROVED AUTH: 923559 APPROVED AUTH: 923559 STAN:005401 STAN:005401 23/02/12 15:00 23/02/12 15:00 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 120 P08086 ATC 00A3 VISA CREDIT A0000000041010 APPROVED AUTH: 923650 0000000000 STAN:005401 APSN 00 P08086 ATC 00A3 23/02/12 15:03 APPROVED AUTH: 923650 MESSAGE LINE 1 MESSAGE LINE 2 STAN:005401 23/02/12 15:03 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 121 A0000000031010 A0000000031010 0000000000 0000000000 APSN 00 APSN 00 APPROVED AUTH: 179713 APPROVED AUTH: 179713 STAN: 005472 STAN: 005472 20/02/12 11:10 20/02/12 11:10 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 122 APSN 01 VISA CREDIT A0000000031010 APPROVED AUTH: 426113 0000000000 STAN: 005473 APSN 01 20/02/12 11:11 MESSAGE LINE 1 APPROVED AUTH: 426113 MESSAGE LINE 2 STAN: 005473 20/02/12 11:11 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 123 0000000000 0000000000 APSN 01 C--Y17 ATC 0001 APSN 01 C--Y17 ATC 0001 APPROVED* APPROVED* REC NO:0635 REC NO:0635 20/02/12 13:58 20/02/12 13:58 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 124 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 125 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. [ ] I AGREE TO THE INFORMATION ABOVE EXCH. RATE MARK UP 2.5% PLEASE RETAIN FOR YOUR RECORD [ ] I AGREE TO THE INFORMATION ABOVE Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 126 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. [ ] I AGREE TO THE INFORMATION ABOVE EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 127 EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. [ ] I AGREE TO THE INFORMATION ABOVE EXCH. RATE MARK UP 2.5% PLEASE RETAIN FOR YOUR RECORD [ ] I AGREE TO THE INFORMATION ABOVE Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 128 CASH OUT AUD $25.00 CASH OUT AUD $25.00 APPROVED AUTH: 649381 APPROVED AUTH: 649381 STAN: 005511 STAN: 005511 20/02/12 13:06 20/02/12 13:06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 129 $10.00 CASH OUT $10.00 TOTAL $20.00 TOTAL $20.00 APPROVED AUTH: 944945 APPROVED AUTH: 944945 STAN: 005510 STAN: 005510 20/02/12 13:06 20/02/12 13:06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 130 9930 9930 *REFUND* AUD $100.00 *REFUND* AUD $100.00 APPROVED AUTH: 897589 APPROVED AUTH: 897589 STAN: 005520 STAN: 005520 20/02/11 13:16 20/02/11 13:16 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 131 9991 9991 $10.91 $10.91 APPROVED * AUTH: 123456 --------------------------------------------- REC NO:0604 SIGNATURE 20/02/12 13:07 APPROVED * AUTH: 123456 MESSAGE LINE 1 MESSAGE LINE 2 REC NO:0604 20/02/12 13:07 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 132 (C) CR 9991 9991 *REFUND* AUD $10.91 *REFUND* AUD $10.91 APPROVED* --------------------------------------------- REC NO:0623 SIGNATURE 20/02/12 13:34 APPROVED* MESSAGE LINE 1 REC NO:0623 MESSAGE LINE 2 20/02/12 13:34 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 133 PRE AUTH AUD $25.80 PRE AUTH AUD $25.80 APPROVED AUTH: 710763 APPROVED AUTH: 710763 STAN: 005540 STAN: 005540 20/02/12 13:43 20/02/12 13:43 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 134 C00002 ATC 004B APSN 00 C00002 ATC 004B APPROVED AUTH: 709848 APPROVED AUTH: 709848 STAN: 005528 STAN: 005528 20/02/12 13:28 20/02/12 13:28 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 135 VISA CREDIT A0000000031010 APPROVED AUTH: 709848 0000000000 STAN: 005529 APSN 00 C08006 ATC 004C 20/02/12 13:29 APPROVED AUTH: 709848 MESSAGE LINE 1 MESSAGE LINE 2 STAN: 005529 20/02/12 13:29 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 136 APSN 00 VISA CREDIT A0000000031010 APPROVED AUTH: 709848 0000000000 STAN: 005529 APSN 00 20/02/12 13:35 APPROVED AUTH: 709848 MESSAGE LINE 1 MESSAGE LINE 2 STAN: 005529 20/02/12 13:35 PLEASE RETAIN FOR YOUR RECORD Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 137 STAN: 005224 23/01/12 11:28 23/01/12 11:29 Ecommerce Transaction MERCHANT COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 VISA (C) CR 5400 $25.80 INSTALMENT ECOMMERCE APPROVED AUTH: 658513 STAN: 005556 20/02/12 14:25 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 138 CASH $300.00 0003 CASH $0.00 0000 RFND $417.82 0008 RFND $0.00 0000 TOTAL $1851.73 0043 TOTAL $0.00 0000 APPROVED 00 DECLINED XX STAN: 005468 SYSTEM ERROR 20/02/12 10:10 STAN: 005827 20/02/12 13:00 (xx indicates an error response code) Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 139 TOTAL $576.91 0015 UNIONPAY $1000.00 0010 CASH $0.00 0000 RFND $200.00 0002 TOTAL $800.00 0012 TOTALS $2969.55 0032 CASH $300.00 0003 RFND $617.82 0008 TOTAL $2651.73 0043 APPROVED 00 STAN: 005821 20/02/12 13:33 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 140 DECLINED 12 005473 45640 992 PUR VI SETTLEMENT ALREADY TAKEN 20/02 12:08 $25.80 20.10 STAN: 005576 20/02/12 14:54 005473 45640 992 PUR VI 20/02 12:10 $25.80 22.29 2.80 TOTAL $234.40 0005 20/02/12 14:32 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 141 RECALL# TIP AMOUNT CASH $0.00 0000 0573 $1.50 RFND $0.00 0000 TOTAL $21100.00 0002 0581 $3.50 0590 $2.50 APPROVED 00 STAN: 005469 20/02/12 10:11 0593 $3.60 0609 $3.50 TOTAL $14.60 0005 20/02/12 13:18 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 142 AS AT 21/02/12 SERVER# RCL# AMOUNT $1150.06 0040 0573 $1.50 CASH $35.00 0002 0574 $1.50 RFND $222.82 0009 TOTAL $962.24 0051 TOTALS $3.00 0002 APPROVED 00 TOTAL $3.00 0002 STAN: 005571 20/02/12 14:46 20/02/12 10:12 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 143 STAN: 005573 CASH $70.00 0070 20/02/12 14:48 RFND $90.00 0090 TOTAL $30.00 0210 APPROVED 00 STAN: 005580 Settlement in Training Mode 20/02/12 15:00 ANZ SETTLEMENT TERMINAL ID 12345678901 APPROVED 00 STAN: 005580 20/02/12 15:00 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 144 SELECT MERCHANT Select ENTER. 1. Merchant 1 Refer to page 86 for instructions on how to use the search 2. Merchant 2 function. 3. Merchant 3 4. Merchant 4 SEARCH PLEASE NOTE: Multi-Merchant Electronic Terminal receipts are slightly different. It is important to take note of which merchant the transaction was processed against and file accordingly. Primary Merchants receive an Electronic Terminal total only. Shift Totals reporting is not available with Multi-Merchant. The Electronic Terminal will return error code 12 (invalid transaction). Force settlement reports are not available for Multi-Merchant. Please refer to the appendix for report examples. Report Errors This error will be displayed when the Totals for the settlement period is not available. TOTAL NOT AVAILABLE This error could be displayed when a new terminal is first installed, or when a terminal is swapped into an existing site. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 145 $220.00 0005 CASH $20.00 0001 TOTALS RFND $111.00 0003 $1220.00 0005 CASH $20.00 0001 TOTAL $129.00 0009 RFND $311.00 0003 TOTAL $929.00 0009 APPROVED 00 STAN: 005165 APPROVED 00 DDD/MM/YY HH:MM STAN: 005165 Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 146 GRAND TOTALS TOTAL -$50.00 0003 $000.00 0000 CASH $000.00 0000 UNIONPAY RFND $000.00 0000 $100.00 0010 TOTAL $000.00 0000 CASH $0.00 0000 RFND $20.00 0002 APPROVED 00 TOTAL $80.00 0012 STAN: 005165 DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 147 0000 RFND $000.00 0000 AS AT 00/00/00 TOTAL $000.00 0000 $000.00 0000 CASH $000.00 0000 APPROVED 00 STAN: 005165 RFND $000.00 0000 DD/MM/YY HH:MM TOTAL $000.00 0000 DECLINED XW NOT AVAILABLE DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 148 AS AT 00/00/00 CASH $000.00 0000 RFND $000.00 0000 $000.00 0000 TOTAL $000.00 0000 CASH $000.00 0000 RFND $000.00 0000 TOTAL $000.00 0000 APPROVED 00 STAN: 005165 DD/MM/YY HH:MM DECLINED XW NOT AVAILABLE DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 149 AS AT 00/00/00 CASH $000.00 0000 RFND $000.00 0000 $000.00 0000 TOTAL $000.00 0000 CASH $000.00 0000 RFND $000.00 0000 APPROVED 00 TOTAL $000.00 0000 STAN: 005165 DD/MM/YY HH:MM DECLINED XW NOT AVAILABLE DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 150 ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 $000.00 0000 CASH $000.00 0000 RFND $000.00 0000 TOTAL $000.00 0000 DECLINED XW NOT AVAILABLE DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 151 00013008701 Repeated for all TID’s contained in the $000.00 0000 Multi-Merchant configuration file. CASH $000.00 0000 RFND $000.00 0000 TOTAL $000.00 0000 GRAND TOTALS $220.00 0005 CASH $20.00 0001 RFND $111.00 0003 TOTAL $129.00 0009 APPROVED 00 STAN: 005165 DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 152 ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 AS AT 00/00/00 GRAND TOTALS $220.00 0005 CASH $20.00 0001 RFND $111.00 0003 TOTAL $129.00 0009 DECLINED XW NOT AVAILABLE DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 153 00013008701 Repeated for all TID’s contained in the $000.00 0000 Multi-Merchant configuration file. CASH $000.00 0000 RFND $000.00 0000 TOTAL $000.00 0000 GRAND TOTALS $220.00 0005 CASH $20.00 0001 RFND $111.00 0003 TOTAL $129.00 0009 APPROVED 00 STAN: 005165 DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 154 AS AT 00/00/00 TERMINAL ID 00013008701 PRIMARY ID 00013008718 000000 000000 000 XXX XX TERMINAL ID 00013008701 DD/MM HH:MM $200.00 DD/MM HH:MM $200.00 TOTAL $200.00 0001 TOTAL $200.00 0001 DD/MM/YY HH:MM DD/MM/YY HH:MM Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 155 TERMINAL ID 00013008704 DD/MM $45.00 0004 GRAND TOTAL $415.00 0001 DD/MM/YY HH:MM This Merchant Operating Guide forms part of your Merchant Agreement and may be varied or replaced by ANZ at any time. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 156 About ANZ Worldline Payment Solutions On 15 December 2020 Australia and New Zealand Banking Group Limited announced that it was setting up a partnership with Worldline SA to provide leading payments technology and merchant services in Australia. The joint venture formed by ANZ and Worldline SA is known as ANZ Worldline Payment Solutions and aims to give merchant customers in Australia access to Worldline SA’s market-leading payments technology and future innovations. ANZ Worldline Payment Solutions commenced operations on the 1st April, 2022. Pairing Worldline SA’s global leadership with ANZ’s local expertise and existing relationships, ANZ Worldline Payment Solutions aims to offer fast, reliable and secure point-of-sale and online payment acceptance for merchants and their customers in Australia, and strives to deliver a suite of competitive products and an innovative roadmap to help your business grow. ANZ Worldline Payment Solutions means Worldline Australia Pty Ltd ACN 645 073 034 (“Worldline”), the provider of merchant solutions under the Merchant Agreement. Worldline is not an authorised deposit taking institution (ADI) and entry into the Agreement is neither a deposit nor liability of ANZ or any of its related bodies corporate (together “ANZ Group”). Neither ANZ nor any other member of the ANZ Group stands behind or guarantees Worldline. Merchant Operating Guide ANZ POS Mobile™ 2...
  • Page 157 Merchant Operating Guide ANZ POS Mobile™ 2...

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