ANZ POS Turbo 2 Operating Manual
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ANZ POS Turbo 2 Operating Manual

Simple and reliable paymet solutions
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Merchant Operating Guide
SIMPLE AND RELIABLE PAYMENT SOLUTIONS

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Summary of Contents for ANZ POS Turbo 2

  • Page 1 Merchant Operating Guide ANZ POS Turbo 2 SIMPLE AND RELIABLE PAYMENT SOLUTIONS...

  • Page 2: Table Of Contents

    9.1 Terminal Features 9.2 Terminal Keypad 9.3 Card Reader 9.4 How to Load Printer Paper 9.5 How to install ANZ POS Turbo 2 terminal 9.6 How to secure the Multi-com Adapter 10. Modes of Operation 10.1 Start Screen 10.2 Security Mode 10.3 Training Mode...

  • Page 3: Table Of Contents

    12. Processing a Cash-out Only transaction 13. Processing a Refund transaction 14. Electronic Fallback (EFB) Processing 15. Manual transaction Processing 15.1 Paper Voucher Processing 15.2 Hand key (Manual Entry) Processing 16. Mail, Telephone and eCommerce Order Processing 16.1 How to Process a Mail Order transaction (Scheme Cards only) 16.2 How to Process a Telephone Order transaction (Scheme Cards only) 16.3 How to Process an eCommerce Order transaction (Scheme Cards only) 17.

  • Page 4: Welcome

    1. Welcome We are pleased to welcome you as an ANZ Merchant and look forward to a long association with you. This Operating Guide provides you with information on cards you can accept, ways to reduce fraud and what to do if errors or disputes are incurred. It also contains clear and easy-to- follow instructions on how to process transactions via your ANZ Terminal.

  • Page 5: Floor Limits

    • Authorisation of the transaction does not mean that the true cardholder has authorised the transaction • Authorisation does not protect the merchant from chargebacks • The bank, ANZ cannot guarantee that a transaction has been conducted by the true cardholder. Authorisation Declined Where an Authorisation is declined, please seek an alternative method of payment.

  • Page 6: Change Of Business Details

    • Industry • Email address. Should your business be sold, cease to trade or no longer require an ANZ Merchant Facility, please contact ANZ Merchant Services on 1800 039 025. The ANZ Merchant Services General Conditions sets out your obligations when your business is sold, ceases to trade or no longer requires an ANZ Merchant Facility.

  • Page 7: Cards You Can Accept

    Cardholders can also access cheque and savings accounts where those accounts are linked to the credit card. Cardholders can access these accounts through the ANZ terminal using their PIN (Personal Identification Number) or in certain circumstances, their signature. Cardholders can also use contactless cards to make the purchase by tapping the contactless cards on terminal’s...

  • Page 8: Merchant Cards

    It is important that the correct cards are used at all times. Replacement Merchant Cards can be ordered from ANZ Merchant Services on 1800 039 025 by the authorised person from your business.

  • Page 9: Stationery

    6. Fraud Minimisation Before commencing any transactions, please take time to read through the Fraud Minimisation, Data Security and Chargeback guide at anz.com for further detailed, fraud information to assist you in protecting your business. 6.1 Card Present Card Checklist How to Safeguard Against Fraud: •...
  • Page 10 Police immediately. Split Ticket Transactions A transaction may be deemed invalid and charged back to you if, in ANZ’s reasonable opinion, it relates to one or more purchases made in the same merchant establishment which have been split into two or more transactions.

  • Page 11: Fraud Minimisation For Credit Cards

    ANZ to perform an “Extension 500 call” (refer to “Extension 500 / Code 10 calls” below) on 1800 999 205, and select Option 1 - Suspicious transactions.
  • Page 12 • The customer’s signature on the transaction Voucher should match the signature on the card. Card Validation Code (CVC2): The Card Validation security feature is activated in all ANZ POS Terminals when processing Mail Order and Telephone Order transactions. To activate the CVC2 for other transactions please contact ANZ Merchant Services on 1800 039 025.

  • Page 13: Fraud Minimisation For Debit Cards

    Businesses store credit card details for various purposes. While sometimes this is necessary to support legitimate business practices, storage of card data can lead to theft of customer information and significant impact to your business. ANZ recommends that card data is never stored on your systems.

  • Page 14: Pci Dss – Payment Card Industry Data Security Standard

    The PCI DSS is a global security standard developed by Visa®, MasterCard®, AMEX and other card schemes to ensure consistent security standards for all organisations that store, process or transmit Cardholder information. Visa® and MasterCard® require all ANZ merchants to be compliant with PCI DSS.

  • Page 15: Securing Transaction Records

    Manual transactions, cardholder records for recurring or pre-authorisation transactions. Where storage of cardholder data is required, you must ensure both the type of cardholder data retained, and the method used to store it is compliant with PCI DSS and ANZ requirements. Here are a few simple guidelines: •...

  • Page 16: Errors And Disputes

    It is important that you are fully aware of your obligations, the processes involved and possible outcomes. Please take time to carefully read through the Fraud Minimisation, Data Security and Chargeback guide at anz.com Please refer to the General Conditions. You may be charged back for the value of a credit or debit (Card schemes-issued) card sale where you have failed to follow the Bank’s procedures...

  • Page 17: Anz Po Turbo

    Chargebacks. If you need assistance understanding a particular Return and Correction or Chargeback, please contact ANZ Merchant Services on 1800 039 025 (24 hours a day, 7 days a week). 9. ANZ POS Turbo 2 This Operating Guide provides important information about processing debit and credit transactions using your ANZ POS Turbo 2 Terminal by showing the terminal screen displays.

  • Page 18: Terminal Keypad

    ENTER (Green) The ENTER key will direct you to the ANZ EFTPOS MENU. It also confirms that all values and details (including signatures and PINs) are correct in the EFT portion of the purchase, cash-out (refer to section 12) and Refund transactions (refer to section 13).

  • Page 19: How To Load Printer Paper

    Tap the contactless-enabled card within 4cm of the main screen on the ANZ POS Turbo 2 terminal until the lights are lit in sequence above the top of the terminal screen, when all four status lights are illuminated, you will hear the long "Beep", then follow the terminal prompts to complete the...
  • Page 20 Please plug in the terminal using the above Multi-com Adapter by following the below installation instructions. A. Place your ANZ POS Turbo 2 terminal on a clear, flat surface near the mains power outlet and a telephone socket (if dial-up communication is required) or Ethernet IP socket (if IP communication is required).
  • Page 21 Please select 1 for 1200 and press ENTER. ANZ LINE SPEED? 1-1200 Please select 3 for 14400 and press ENTER. TMS LINE SPEED? 3-14400 Please select 1 for PRE-DIAL and press ENTER. PRE/POST DIAL? 1-PRE-DIAL Please select 1 for TONE and press ENTER.
  • Page 22 The terminal has completed the initialisation and TMS REQUIRED returned to the main screen with a “TMS REQUIRED” message. TMS Logon This screen is displayed if the terminal is required TMS REQUIRED to log on to TMS. Press FUNC Key and key in 2468 then press ENTER.
  • Page 23 This screen is displayed when TMS logon is successful. TMS LOGON SUCCESSFUL Once the TMS LOGON is successful, please press INIT REQUIRED ENTER to go back to main screen with “INIT REQUIRED” message. Terminal Initialisation This screen is displayed if the terminal is required INIT REQUIRED to initialise.

  • Page 24: How To Secure The Multi-Com Adapter

    9.6 How to secure the Multi-com Adapter The cable tie and self-adhesive are provided with ANZ POS Turbo 2 terminal, please follow the below instructions to secure your Multi-com Adapter. Please note that it is highly recommended to attach the Multi-com Adapter to the terminal’s work area in order to reduce the stress on the terminal and connections.

  • Page 25: Modes Of Operation

    2) Secure the Multi-com Adapter with cable tie & adhesive. 10. Modes of Operation 10.1 Start Screen Your ANZ terminal is ready to begin accepting transactions. READY Note: The screen display with alternate scheme logos accepted on your terminal. Charge card logo's may also appear if you accept these.
  • Page 26 How to Enter Security Mode Press ENTER to go to ANZ EFTPOS MENU. READY Press <▼> key to go to SUPERVISOR and then press ENTER or the number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8. SUPERVISOR Press <...

  • Page 27: Training Mode

    How to Exit Security Mode Swipe your EFTPOS Merchant Card. 10.3 Training Mode Training mode is an ideal tool for familiarising yourself and your staff with basic functions. NOTE: Magnetic Stripe Transaction, Chip Card Transaction and Contactless Card Transaction training are supported.
  • Page 28 (ie. initialisation, purchase, cash-out, refund, totals, settlement and the reprint last record function). The merchant name and address for all transaction Records is replaced with: ANZ BANK ***TRAINING ONLY*** NOT A VALID TRANSACTION The message lines at the bottom of the receipt will not be printed and the Terminal ID will always be 12345678901.

  • Page 29: Processing A Sale

    11. Processing a Sale 11.1 How to Process a Cheque or Savings Purchase transaction (Applies to both Magnetic Stripe and Chip Cards) Except in the case of purchases in separate departments within a retail outlet, you must include all items, goods and services purchased in a single transaction for the total amount of such purchases, except in the case of a partial payment or delayed delivery situation.

  • Page 30: How To Process A Credit Purchase Transaction Using A Magnetic Stripe Card Or A Chip Card

    SELECT ACCOUNT PLEASE SELECT PRESS 1 VISA DEBIT Select Account PRESS 2 EFTPOS SAV Press <-> key for cheque account or PRESS 3 EFTPOS CHQ < ▼ > key for savings account. Select Application* Press the number on the keypad to make selection or scroll and press ENTER to select.
  • Page 31 Perform card security checks , please refer to section 6 Fraud minimisation for further information. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Key in the cash amount using the numeric keys if cash-out is required. If not, just press ENTER. CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by...
  • Page 32 The selected account is displayed. CREDIT ACCOUNT Have the cardholder enter their PIN then press ENTER. $10.00 KEY PIN NOTE: If Low Value Payment is turned on the terminal, it may not request signature or PIN authorisation. See section 17.4. Terminal status is displayed.
  • Page 33 If signature is required this is prompted. Terminal prints a signature record. SIGNATURE REQUIRED If the signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is prompted.
  • Page 34 Displays when there are no applications on the Chip Card supported by the terminal. If magnetic stripe CHIP CARD NOT fallback is supported the terminal will prompt to SUPPORTED swipe the card. Remove the card from the Chip Reader and swipe it through the Magnetic Stripe Card Reader.

  • Page 35: How To Process A Purchase Transaction Using A Contactless Card

    11.3 How to Process a Purchase transaction using a Contactless Card Perform card security checks , please refer to section 6 Fraud minimisation for further information. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER. CASH OUT AMOUNT? NOTE: Cash-out is not available for contactless 0.00 transactions or from a credit account.
  • Page 36 If the total transaction amount is equal to or less than a certain Contactless transaction limit, then the terminal will display an “APPROVED” or “DECLINED” message. If the transaction has been APPROVED rejected, please notify the customer, advise them to contact their Card Issuer and seek an alternative form of payment.

  • Page 37: Processing A Cash-Out Only Transaction

    To include or remove this option, you must call ANZ Merchant Services. If cash-out is enabled on the terminal, the cash-out transaction can only be processed when the terminal is online and an approved authorisation has been received from the issuing bank for this transaction.
  • Page 38 Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. SWIPE OR Magnetic Stripe Cards are to be swiped through the INSERT CARD Magnetic Stripe Card Reader. SELECT ACCOUNT PLEASE SELECT PRESS 1 VISA DEBIT Select Account PRESS 2...

  • Page 39: Processing A Refund Transaction

    Refund is only available if this transaction type has been enabled on the terminal otherwise the option will not appear on the display. If Refund is not enabled on the terminal, please contact ANZ Merchant Services on 1800 039 025 for assistance.
  • Page 40 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader.
  • Page 41 Perform card security checks then press ENTER. Please refer to section 6 Fraud Minimisation for further information on the card security checks. Scroll through to ANZ EFTPOS MENU screen by pressing ENTER and then <▼> key to go to REFUND ANZ EFTPOS MENU and then press ENTER or the number associated to 1.
  • Page 42 Tap, insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Contactless cards are tapped on the screen. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. SELECT ACCOUNT PLEASE SELECT PRESS 1...
  • Page 43 Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR Hand the customer their copy of the transaction Record and their card. Signature Authorisation The preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal will prompt for a signature.

  • Page 44: Electronic Fallback (Efb) Processing

    If the transaction is approved, this screen is displayed and the Merchant Transaction Record is printed. TRANSACTION APPROVED Please check for approval of the transaction before completing the sale. If rejected, the terminal displays an error message outlining the reason (please refer to section 18 Terminal Error Messages).
  • Page 45 How to Process a Cheque or Savings Purchase transaction in EFB Perform card security checks , please refer to section 6 Fraud minimisation for further information on the card security checks. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Key in the cash amount using the numeric keys if cash-out is required.
  • Page 46 Depending on the reason the terminal has entered EFB mode, this or the following screen will PROCESSING be displayed. PLEASE WAIT If the transaction amount exceeds your EFB Authorisation Limit, this screen will be displayed. AUTH CODE? Phone the Authorisation Centre. Key in the Authorisation Number and press ENTER.
  • Page 47 Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER (cash-out on credit is not available to go through EFB). CASH OUT AMOUNT? 0.00 Verify the amount is correct and accept by pressing ENTER. TOTAL AMOUNT? $10.00 Insert or Swipe the cardholder’s card.
  • Page 48 NOTE: If the terminal is rendered inoperable and needs to be swapped out, you will be unable to clear transactions using the method described below. You MUST call ANZ Merchant Services on 1800 039 025 for advice on how to retrieve and redeem your stored EFB transactions.
  • Page 49 The terminal displays the number of EFB transactions stored in the terminal. Press ENTER. EXTRACT 001 EFB for ANZ Press ENTER. EXTRACT ALL? ENTER OR CLEAR The stored EFB transactions are being sent to be processed. CONNECTION PLEASE WAIT SENDING STORED TXNS TO ANZ...

  • Page 50: Manual Transaction Processing

    If you are unable to process transactions electronically due to terminal failure, please report the failure to ANZ Merchant Services immediately and obtain authorisation to process transactions manually. You must not split the transaction and use two or more sales vouchers to avoid authorisation calls.
  • Page 51 For Purchases For Refunds • When the transaction is in order, hand You must process the refund to the credit the customer the customer copy (yellow) card that was used for the original purchase of the Voucher and their card (if possible, check the card number on the original Sales Voucher) •...
  • Page 52 Sales and Credit Voucher and the total value of the Vouchers (or write up to 8 Voucher values directly on the Merchant Summary) • Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ branch.
  • Page 53 Envelopes which have a Credit Value When the value of credits are greater than sales, enter an ‘x’ in the box on front of Credit Card Summary Envelope. When you bank the Vouchers, hand the teller cash or cheque(s) to the value of the net credit amount.
  • Page 54 Floor Limit from the appropriate Authorisation Centre e.g. cheque and savings account purchase transactions over Floor Limit must be authorised by ANZ Merchant Services (please refer to section 1.2). Record the Authorisation Number on the Voucher. Compare the signature on the Voucher with that on the card. If the signatures match, complete the transaction.
  • Page 55 Refund Voucher plus the total value of the Vouchers (or write up to 10 Voucher values directly on the EFTPOS Summary Voucher) • Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ branch •...

  • Page 56: Hand Key (Manual Entry) Processing

    “disputed” transaction. Please contact ANZ Merchant Services on 1800 039 025 before you hand key credit card details for Mail/Telephone Order and eCommerce Processing. You may only hand key credit card details for Mail/Telephone Order and eCommerce Processing if authorised by ANZ.
  • Page 57 Processing a Hand key transaction With A Cardholder Present (Credit Cards only) Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER.
  • Page 58 Key in the Card Validation Code then press ENTER. VERIFICATION NO? If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: REASON CODE 1 - CVV2 has not been provided by the cardholder 1.

  • Page 59: Mail, Telephone And Ecommerce Order Processing

    16. Mail, Telephone and eCommerce Order Processing For merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring payments, the terminal will request that you identify the ‘source’ and the ‘nature’ of the transaction. NOTE: You are liable for any disputed transactions. The cardholder may dispute transactions for any reason.
  • Page 60 Scroll through to ANZ EFTPOS MENU screen by pressing ENTER and then <▼> key to go to CARD ANZ EFTPOS MENU NOT PRESENT and then press ENTER or the number 3. REFUND associated to select it. 4. PRE AUTHORISATION 5. CARD NOT PRESENT Press ENTER key to select MAIL ORDER or the number associated to it.

  • Page 61: How To Process A Telephone Order Transaction (Scheme Cards Only)

    CUSTOMER COPY? ENTER OR CLEAR 16.2 How to Process a Telephone Order transaction (Scheme Cards only) NOTE: it is only available if you have approval from ANZ. From this screen, continue to press ENTER until the ANZ EFTPOS MENU screen appears.
  • Page 62 Press<▼> key to go to TELEPHONE ORDER and press ENTER or the number associated to select it. CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER 3. ECOMMERCE Select the ‘nature’ of the transaction: PAYMENT TYPE SINGLE– Single payment, press ENTER or the number associated for it 1.

  • Page 63: How To Process An Ecommerce Order Transaction (Scheme Cards Only)

    16.3 How to Process an eCommerce Order transaction (Scheme Cards only) eCommerce transactions are card transactions that are initiated by the cardholder via the Internet. NOTE: it is only available if you have approval from ANZ. From this screen, continue to press ENTER until the ANZ EFTPOS MENU screen appears.
  • Page 64 Press <▼> key to go to ECOMMERCE and press ENTER or the number associated to select it. CARD NOT PRESENT 1. MAIL ORDER 2. TELEPHONE ORDER 3. ECOMMERCE Select the ‘nature’ of the transaction: PAYMENT TYPE SINGLE– Single payment, press ENTER or the number associated for it 1.

  • Page 65: Optional Features

    Tip allocation. NOTE: Due to card schemes requirements, the Tip amount must be equal to or less than 15% (20% for restaurants) of the purchase transaction amount. To increase your Tip limit, please contact ANZ Merchant Services on 1800 039 025.
  • Page 66 How to Process a Tip@Terminal (Tip with PIN) transaction Perform card security checks, please refer to section 6 Fraud minimisation for further information. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Key in the Server ID then press ENTER. SERVER ID? Key in the TIP amount and verify the total amount then press ENTER.
  • Page 67 Have the cardholder enter their PIN then press ENTER. $10.00 KEY PIN NOTE: Verification may not be required for contactless transactions. Terminal status is displayed. PROCESSING PLEASE WAIT Please check for approval of the Transaction before completing the sale. If rejected, the terminal displays TRANSACTION an error message outlining the reason.
  • Page 68 If the signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is prompted. REMOVE CARD SIGNATURE For either one of the above screens, have the VERIFIED? customer sign the receipt and compare it to the ENTER=YES CLR=NO...
  • Page 69 The Tip Totals report lists all Tip transactions and Tip totals for each server made since the last Settlement. Scroll through to ANZ EFTPOS MENU screen by pressing ENTER and then <▼> key to go TIPPING and then press ENTER or the number associated to select it.
  • Page 70 The Server Tip report lists all the Tip transactions and a Tip totals for the selected server made since the last Settlement. Scroll through to ANZ EFTPOS MENU screen by pressing ENTER and then <▼> key to go TIPPING and then press ENTER or the number associated to select it.

  • Page 71: Pre-Authorisation

    17.2 Pre-Authorisation A merchant who operates a Hotel, Car Rental or Cruise Line business can process a Pre- Authorisation Transaction. Access to Pre-Authorisation menu screens (PRE AUTH) will be available to approved merchants within these specific industry groups. Pre-Authorisation authorises a transaction that will be completed at a later time. These transactions can only be performed on credit card accounts.
  • Page 72 Perform card security checks. NOTE: Please refer to section 6 Fraud Minimisation for further information on card security checks. Press ENTER to go to ANZ EFTPOS MENU screen. Press <▼> key to go PRE AUTHORISATION and then ANZ EFTPOS MENU press ENTER or the number associated to select it.
  • Page 73 Credit account will automatically be selected. CREDIT ACCOUNT Key in the Card Validation Code then press ENTER. VERIFICATION NO? If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: REASON CODE 1. NOT PROVIDED 1 - CVV2 has not been provided by the cardholder 2.
  • Page 74 If signature is required this is prompted. Terminal prints a signature record. SIGNATURE REQUIRED If the signature is required for a Magnetic Stripe Card, this screen is displayed; or SIGNATURE VERIFIED? ENTER=YES CLR=NO If the signature is required for a Chip Card, this screen is prompted.
  • Page 75 You may check the total value of funds placed on hold prior to completing a Pre-Authorisation transaction. Perform card security checks. Press ENTER to go to ANZ EFTPOS MENU screen. Press <▼> key to go PRE ANZ EFTPOS MENU AUTHORISATION and then press ENTER or the number 4.
  • Page 76 This is to protect you in the event that your customer disputes the transaction. The Voucher should be retained for a period of 30 months or other period as required by Law or stated by ANZ. The completion amount should be within 15% of the Pre-Authorisation transaction. If the completion amount varies by greater than 15% the terminal will display an ‘AMOUNT NOT...
  • Page 77 Press <▼> key to go to COMPLETION and then press ENTER or the number associated to select it. PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Key in the purchase amount and then press ENTER. PURCHASE AMOUNT? $10.00 Insert or Swipe the customer’s card or press Func key to hand key card details.
  • Page 78 Pre-Authorisation as soon as possible. You can cancel a Pre-Authorisation on ANZ Australian-issued cards which have been previously authorised through an ANZ POS Turbo 2 terminal. Where more than one Pre- Authorisation has been performed, one or all transactions may be cancelled. You cannot cancel a Pre-Authorisation on non-ANZ cards.
  • Page 79 Press ENTER to go to ANZ EFTPOS MENU screen. Press <▼> key to go PRE AUTHORISATION and then ANZ EFTPOS MENU press ENTER or the number associated to select it. 4. PRE AUTHORISATION 5. CARD NOT PRESENT 6. TIPPING Press <▼> key to go to CANCELLATION and then press ENTER or the number associated to select it.
  • Page 80 Press ENTER to print the customer copy or CLEAR to return to the start screen. CUSTOMER COPY? ENTER OR CLEAR Cancellation of all Pre-Authorisation transactions (on ANZ Australian-issued cards) Perform card security checks, please refer to section 6 Fraud minimisation for further information on card security checks.
  • Page 81 Press <▼> key to go to CANCELLATION and then press ENTER or the number associated to select it. PRE AUTHORISATION 1. AUTHORISATION 2. COMPLETION 3. CANCELLATION Press ENTER. CANCEL ALL? Swipe or press FUNC key to hand key card details. Magnetic Stripe cards are to be processed through SWIPE CARD the Magnetic Stripe Card.

  • Page 82: Customer Preferred Currency

    4. The cardholder has acknowledged that the merchant will conduct the CPC services. NOTE: Exchange rate mark-up is payable to ANZ and WorldPay. Please do not impose any additional requirements or charges on the cardholder to process the transaction in the card’s local currency.
  • Page 83 Card Not Present CPC transactions • Disclose the following to the cardholder: - Total transaction amount in Australian Dollars - Exchange rate - Total transaction amount in the selected overseas currency (ie. the cardholder’s billing currency). • Provide a receipt that: - Confirms that the cardholder agrees to use CPC - Records the overseas currency agreed between the cardholder and merchant - Records the exchange rate utilised by the merchant to complete the transaction...
  • Page 84 Insert or Swipe cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader. Please note that CPC is not available for contactless transactions. Press <▲>...

  • Page 85: Low Value Payments

    ANZ purchase transaction but PIN entry or Signature will not be required for the transaction if that is equal to or less than the respective card scheme’s LVP limit.
  • Page 86 How to process a LVP transaction Perform card security checks . NOTE: Please refer to section 6 Fraud minimisation for further information on card security checks. Key in the purchase amount then press ENTER. PURCHASE AMOUNT? $10.00 Press ENTER. CASH OUT AMOUNT? NOTE: Cash-out is not available for LVP transaction.

  • Page 87: Multi-Merchant Facilities

    ENTER OR CLEAR 17.5 Multi-Merchant Facilities About ANZ Multi-Merchant Facilities The ANZ Multi-Merchant Facitlities allows multiple merchants to process transactions on one Electronic Terminal with separate settlements on each individual’s Merchant facility. Definitions Primary Merchant means the Merchant to whom the Electronic Terminal has been provided in accordance with the terms of its Merchant Agreement.
  • Page 88 Processing Multi-Merchant Facility Transactions After the amount entry prompt, please follow the instructions below to select the relevant Merchant: Use the UP/DOWN arrows or the corresponding NUMERIC key to select the relevant Merchant. SELECT MERCHANT Select ENTER to proceed. 1. MERCHANT 1 2.
  • Page 89 Use card for <Merchant Name> Settlement ANZ automatically performs settlement for you at 9pm AEST every day. Please note: Multi Merchant Electronic Terminals will not allow you to perform manual settlements throughout the day. All Merchants’ accounts on the Electronic Terminal must be settled at the same time, which is...
  • Page 90 Primary Merchant Settlements Reconciliation Each day, Primary Merchants will receive a settlement amount in their account for each Electronic Terminal. To reconcile totals with the account settlement, Primary Merchants should print a Summary Totals report on completion of trading each day. This report should be printed for each of the Electronic Terminals at the site.

  • Page 91: Terminal Error Messages

    Services. When contacting ANZ Merchant Services, please ensure you have your Merchant Identification or Terminal Identification number available. If an error message appears on the terminal but is not listed below, please call ANZ Merchant Services on 1800 039 025 for assistance.
  • Page 92 An invalid SIM has been detected. Press ENTER to retry or CANCEL to cancel the transaction. If issue SIM ERROR continues, please check the SIM and contact ANZ Merchant Services. Amount exceeds authorised limit or usage with that card. Refer the cardholder to their Issuer and TRAN CANCELLED request an alternative method of payment.
  • Page 93 An asterisk sign (*) is displayed when the terminal READY* has stored Electronic Fallback (EFB) transactions. Chip Card Processing Displayed if the card is removed before the TRAN CANCELLED transaction is completed. Please ensure that the card remains in the terminal during the CARD REMOVED transaction process.
  • Page 94 Contactless Card Processing Displays when the multiple cards presented, please ensure that only one card is presented and it is USE ONE CARD presented within 4cm of the Contactless Terminal PLEASE TRY AGAIN reader, follow the prompt and try again. This error message displays when, 1.

  • Page 95: Settlement

    19. Settlement ANZ offers same day settlement, every day. For ANZ business account holders, funds are available on the same day for ANZ POS Turbo 2 terminal transactions settled before 9.00pm (AEST). For non-ANZ business account holders, ANZ transfers the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank.

  • Page 96: Print Totals

    American Express, Diners Club or JCB totals. Refer to transaction Reports section for diagram examples of Totals reports. How to Print a Totals Report Press ENTER to go to ANZ EFTPOS MENU screen. Press<▼> key to go to REPORTS and then press ANZ EFTPOS MENU ENTER or the number associated to select it.
  • Page 97 Total report will automatically print. You may also print the running total of your current shift without closing the Shift transactions. How to Start and Close a Shift Press ENTER to go to ANZ EFTPOS MENU screen. Press key to go to REPORTS and then press <▼>...
  • Page 98 How to Print Previous Shift Totals Press ENTER to go to ANZ EFTPOS MENU screen. Press <▼> key to go to REPORTS and then press ANZ EFTPOS MENU ENTER or the number associated to select it. 5. CARD NOT PRESENT 6.

  • Page 99: Reprint The Last Record

    This function is provided for the operator to reprint when the terminal runs out of paper or a paper jam occurs. How to Reprint the Last Customer transaction Record Press ENTER to go to ANZ EFTPOS MENU screen. Press <▼> key to go to SUPERVISOR and then press ANZ EFTPOS MENU ENTER or the number associated to select it.

  • Page 100: Configuring Comms

    To print a transaction Detail report for the Settlement date displayed, press ENTER. DETAILED REPORT SETL DATE 220212 To select the previous Settlement date, press CLEAR. To select the next previous Settlement date, press CLEAR again. Press CLEAR a third time to revert to original Settlement date.
  • Page 101 1-DIAL-UP CNP Please select 1 for Standalone and press ENTER. CONNECTION 1-STANDALONE Please select 1 for 1200 and press ENTER. ANZ LINE SPEED? 1-1200 Please select 3 for 14400 and press ENTER. TMS LINE SPEED? 3-14400 Please select 1 for PRE-DIAL and press ENTER.
  • Page 102 TMS NII Press ENTER. ANZ SHA? 48XXXXXXX Terminal Initialization Please press ENTER to go to ANZ EFTPOS MENU. Press <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7.
  • Page 103 To Configure Comms to GPRS Press the FUNC key. Key in 9905 then press ENTER, ENTER. FUNCTION? Please swipe your EFTPOS Merchant Card (refer to section 3 for more information). SWIPE MERCHANT CARD Please press ENTER. INTERFACE TYPE? 1-STANDALONE Press 6 to choose GPRS and press ENTER. COMMS MODE 6-GPRS Press ENTER.
  • Page 104 ANZ SHA? 48XXXXXXX APN? XXXXXXXXXXXX Terminal Initialization Please press ENTER to go to ANZ EFTPOS MENU. Press <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6. TIPPING 7. REPORTS 8.
  • Page 105 The terminal has completed the initialisation. INIT APPROVED To Configure Comms to IP Press Func Key Key in 9905 then press ENTER FUNCTION Enter CONFIG PARAMS? ENTER OR CLEAR? Swipe your EFTPOS Merchant Card SWIPE Note: If you do not have this, press CLEAR and MERCHANT CARD manually key in the Terminal ID, then press ENTER “1 –...
  • Page 106 TMS SHA? Default value is 4982805403 4982805403 Press ENTER TMS NII? Default value is 201 Press ENTER ANZ SHA? Default value is 4982805110 4982805110 Press ENTER IP SSL ADDRESS PRI Default value is 119.225.137.142 119.225.137.142 NOTE: if you have a firewall, ensure that the IP address is open for connection.
  • Page 107 Default first value is 1 – CNP 1 – CNP Terminal Initialisation Please press ENTER to go to ANZ EFTPOS MENU. Press <▼> key to go to SUPERVISOR and then press ENTER or number associated to select it. ANZ EFTPOS MENU 6.

  • Page 108: Filing And Retention Of Transaction Records And Vouchers

    For easy retrieval of Vouchers and transaction Records, it is recommended to file them in date order. Check your Vouchers and transaction Records against your monthly ANZ Merchant Statement. Ensure all Vouchers and transaction Records are destroyed after 30 months, preferably by shredding or tearing into small pieces.
  • Page 109 THE CURRENCY CONVERSION rate will be printed on the receipt with SERVICE IS CONDUCTED any commissions or fees charged BY ANZ. printed separately for CPC Visa® transaction only. EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 An “Accept”...
  • Page 110 Transaction Records for Magnetic Stripe Cards Purchase Transaction Record – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9991...
  • Page 111 Transaction Records for Magnetic Stripe Cards Purchase Transaction Record – Signature Required* MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9992 9992...
  • Page 112 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9991 9991 $600.00 $600.00...
  • Page 113 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9991 9991 $600.00 $600.00 $10.00...
  • Page 114 Tip Transaction ANZ TIP ADDED REPORT TERMINAL ID 00013005007 Visa (C) CR 437731 991 1213 $600.00 $10.00 TOTAL $610.00 AS AT 20/02/12 REC NO:1483 20/02/12 09:45...
  • Page 115 EFB Purchase Transaction MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 7897 7897 $10.91 $10.91 APPROVED * AUTH: 366998 --------------------------------------------- REC NO:0344 SIGNATURE...
  • Page 116 CPC Purchase MasterCard® Transaction Records MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 MasterCard (C) CR MasterCard (C) CR 7898 7898 $39.80 $39.80 TRANSACTION CURRENCY TRANSACTION CURRENCY EXCH.
  • Page 117 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 118 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00...
  • Page 119 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 120 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 121 Transaction Records for Chip Cards Purchase Transaction Record – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804...
  • Page 122 Purchase Transaction Record – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804 $600.00 $600.00 Visa CREDIT --------------------------------------------- A0000000031010...
  • Page 123 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804 $600.00 $600.00...
  • Page 124 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804 $600.00 $600.00 $10.00...
  • Page 125 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 MasterCard (C) CR MasterCard (C) CR 1703 1703 $5.00 $5.00 ANZ BANK ANZ BANK A0000000041010 A0000000041010 0000000000 0000000000 APSN 00 P—-Y18 ATC 0049 APSN 00 P—-Y18 ATC 0049 APPROVED* APPROVED* REC NO.0262 REC NO.0262...
  • Page 126 Purchase Contactless Transaction – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804 $15.00 $15.00 Visa CREDIT Visa CREDIT...
  • Page 127 Purchase Contactless Transaction – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa (C) CR Visa (C) CR 8804 8804 $10.00 $10.00 Visa CREDIT --------------------------------------------- A0000000041010...
  • Page 128 Chip Refund Transaction – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 5400 5400 *REFUND* AUD $25.00 *REFUND* AUD $25.00...
  • Page 129 Chip Refund Transaction – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 5400 5400 *REFUND* AUD $25.00 *REFUND* AUD $25.00...
  • Page 130 Chip Purchase Transaction – Offline MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 0010 0010 $1.00 $1.00 Visa CREDIT Visa CREDIT A0000000031010 A0000000031010...
  • Page 131 MERCHANT'S LOCAL CURRENCY. MERCHANT'S LOCAL CURRENCY. I ACKNOWLEDGE THE CURRENCY I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS CONVERSION SERVICE IS CONDUCTED BY ANZ. CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 COMMISSION/FEE $0.00...
  • Page 132 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 133 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00...
  • Page 134 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE COMMISSION/FEE $0.00...
  • Page 135 Other Transactions Initialisation ANZ INITIALISATION TERMINAL ID 00013005006 APPROVED 00 STAN: 005354 17/02/12 14:11 Cash-out MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 DEBIT CARD AC...
  • Page 136 Purchase with Cash-out MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 DEBIT CARD AC (C) SAV DEBIT CARD AC (C) SAV 9930 9930 $10.00 $10.00 CASH OUT $10.00...
  • Page 137 Refund MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 DEBIT CARD AC (C) SAV DEBIT CARD AC (C) SAV 9930 9930 *REFUND* AUD $100.00 *REFUND* AUD $100.00 APPROVED...
  • Page 138 EFB Transaction Record EFB Purchase MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9991 9991 $10.91 $10.91 APPROVED * AUTH: 123456 --------------------------------------------- REC NO:0604...
  • Page 139 EFB Refund MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9991 9991 *REFUND* $10.91 *REFUND* $10.91 APPROVED* --------------------------------------------- REC NO:0623 SIGNATURE 20/02/12 13:34...
  • Page 140 Pre-Authorisation Transaction – Magnetic Stripe Cards with No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9999999999999999 1213 9999999999999999...
  • Page 141 Pre-Authorisation Transaction – Chip Cards with No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9999999999999999 1122 9999999999999999 1122...
  • Page 142 Pre-Authorisation Transaction – Chip Cards with Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9999999999999999 1122 9999999999999999 1122 PRE AUTH AUD...
  • Page 143 Chip Card Pre-Authorisation Completion Transaction – Signature required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 9999 9999 COMP $25.80 COMP...
  • Page 144 Mail Order Transaction Telephone Order Transaction MERCHANT COPY MERCHANT COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa (C) CR Visa (C) CR 5400 5400 $22.00 $58.96 RECURRING MAIL ORDER SINGLE PHONE ORDER APPROVED...
  • Page 145 Reports Summary Totals Report Failed Summary Totals ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS TERMINAL ID 00013005007 TERMINAL ID 00013005007 $1969.55 0032 $0.00 0000 CASH $300.00 0003 CASH $0.00 0000 RFND $417.82 0008 RFND $0.00 0000 TOTAL $1851.73 0043 TOTAL $0.00 0000...
  • Page 146 Sub-Totals Failed sub-totals ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS TERMINAL ID 00013009847 TERMINAL ID 00013009847 DEBIT CARD AC AS AT 00/00/00 $100.00 0001 CASH $300.00 0003 $0.00 0000 RFND $100.00 0001 CASH $0.00 0000 TOTAL $300.00 0005 RFND $0.00 0000 TOTAL $0.00...
  • Page 147 Transaction Detail Report Settlement XYZ MERCHANT ANZ SETTLEMENT 890 PARK ST TERMINAL ID 00013005007 MELBOURNE 3000 APPROVED 00 ANZ EFTPOS DETAIL REPORT STAN: 005446 AS AT 21/02/12 20/02/12 09:15 TERMINAL ID 00013005007 0643 45640 992 PUR VI 20/02 10:23 $35.00...
  • Page 148 Last Summary Totals Server Tip Report ANZ LAST SUMMARY TOTALS ANZ SERVER TIP REPORT XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 SERVER ID AS AT 20/02/12 AS AT 21/02/12 $21100.00 0002...
  • Page 149 Tip Totals Report Shift Total Report ANZ TIP TOTALS REPORT ANZ SHIFT TOTALS XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 AS AT 21/02/12 AS AT 21/02/12 SERVER#...
  • Page 150 Last Shift Total Report Training Mode ANZ LAST SHIFT TOTALS ANZ SUB TOTALS XYZ MERCHANT ANZ BANK 890 PARK ST *** TRAINING ONLY *** MELBOURNE 3000 NOT A VALID TRANSACTION TERMINAL ID 00013005007 TERMINAL ID 12345678901 FROM 17/02/12 11:50 $40.00...
  • Page 151 Multi-Merchant receipts and reports Sub-totals Report (Secondary Merchant) Sub-totals Report (Primary Merchant) ANZ SUB-TOTALS ANZ SUB TOTALS PRIMARY MERCHANT PRIMARY MERCHANT DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 PRIMARY ID 00013008718 PRIMARY ID 00013008718...
  • Page 152 Sub Totals Report (All Merchants) ANZ SUB TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 DEBIT CARD AC $100.00 0002 CASH $20.00 0001 RFND $0.00 0000 TOTAL $120.00 0003 Visa $20.00 0001 CASH $0.00 0000 RFND $11.00 0001...
  • Page 153 Summary Totals Report (Single Merchant) Declined Summary Totals Report (Single Merchant) ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013008701 PRIMARY ID 00013008718 $0.00 0000 TERMINAL ID 00013008701 CASH $0.00 0000...
  • Page 154 Last Summary Totals Report Declined Last Summary Totals Report (Single Merchant) (Single Merchant) ANZ LAST SUMMARY TOTALS ANZ LAST SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013008701 PRIMARY ID 00013008718 $0.00 0000...
  • Page 155 Summary Totals Report Declined Summary Totals Report (Secondary Merchant) (Secondary Merchant) ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 PRIMARY ID 00013008718 PRIMARY ID 00013008718 TERMINAL ID 00013008701 TERMINAL ID 00013008701 $0.00 0000...
  • Page 156 Last Summary Totals Report Declined Last Summary Totals Report (Secondary Merchant) (Secondary Merchant) ANZ LAST SUMMARY TOTALS ANZ LAST SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 PRIMARY ID 00013008718 PRIMARY ID 00013008718...
  • Page 157 Summary Totals Report (All Merchants) Declined Last Summary Totals Report (All Merchants) ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 AS AT 00/00/00 GRAND TOTALS $220.00 0005 CASH $20.00 0001 RFND $111.00 0003 ANZ SUMMARY TOTALS TOTAL $129.00 0009...
  • Page 158 Last Summary Totals Report Declined Last Summary Totals Report (All Merchants) (All Merchants) ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 AS AT 00/00/00 GRAND TOTALS $220.00 0005 CASH $20.00 0001 RFND $111.00 0003...
  • Page 159 Detailed Report (All Merchants) PRIMARY MERCHANT PRIMARY MERCHANT XDR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 ANZ EFTPOS ANZ EFTPOS DETAIL REPORT DETAIL REPORT AS AT 00/00/00 AS AT 00/00/00 TERMINAL ID 00013008701 PRIMARY ID...
  • Page 160 This Merchant Operating Guide forms part of your Merchant Agreement and may be varied or replaced by ANZ at any time.
  • Page 161 anz.com...

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