Ch 5. Troubleshooting - Samsung SNP-3350 User Manual

Chapter 5. Troubleshooting
If you are having problems with the product, please consult the following information
first. If the problem persists, contact your vendor.
Problem
▶ Make sure the camera is connected to a network.
The controller does not
▶ Verify the settings for ID, protocol, and baud rates.
control the camera.
(Refer to Chapter 3. Installing Camera & Network Setup)
▶ Check if the power cable is securely connected to the camera
and the monitor.
Check if the video cable is properly connected. Consult the
No video is displayed on the
operation manual for the system controller connected to the
monitor.
camera.
▶ Check the camera's fixed shutter speed. Adjust the camera's
shutter menu.
The picture is too dark/
▶ Check the camera's Brightness menu. Adjust the camera's
bright.
Brightness menu.
The monitor displays
▶ Check the WDR settings.
nothing but a white image.
▶ Check if the dome cover or the camera lens is dirty or
smudged.
If it is, clean the dirt off.
▶ Verify the distance between the camera and the subject, as
well as the subject's surroundings. The camera may have
The monitoring screen is
difficulty focusing on a subject against a white background.
out of focus.
▶ If the camera is having difficulty auto-focusing on a particular
subject, set the Focus mode to Manual and adjust the focus
manually.
▶ Use the camera reset menu to restore the camera settings to
default.
The monitoring screen is
▶ Adjust the Sharpness level.
out of focus.
▶ Check if the video cable is properly connected.
Digital noise appears on the
▶ Make sure that the power cable and video cable do not
screen.
exceed the recommended maximum lengths.
▶ Adjust the Sharpness level.
▶ Check if the camera is pointing directly at a fluorescent light
The monitoring screen is
or sunlight. If so, change the camera's direction to remove the
flickering.
flickering.
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NETWORK PTZ CAMERA User Guide
Cause and Solution
Afterimages appear on the
▶ Check the Sens-Up settings.
screen.
The camera switches
between color and B&W
▶ Adjust Duration and Dwell Time in the Day & Night menu.
modes too frequently.
▶ Check if the power cable is securely connected to the camera
and the monitor.
Check if the video cable is properly connected.
Consult the operation manual for the system controller
connected to the camera.
Pan, tilt, zoom, and/or focus
do not work.
▶ Check if Pan Limit and/or Tilt Limit are configured.
If so, remove the limit(s).
▶ A motor or the lens may be overheating.
If so, contact your service personnel or system provider for
assistance.
The camera's position
▶ This phenomenon may happen, since the motors have a
differs from the position
margin of error of ±0.1˚.
defined in a preset.
The Sequence configuration ▶ Check if Preset or another operation mode are configured.
for the camera does not
▶ Check the Auto Refresh settings.
work.
The upper portion of the
picture is dark when the
▶ You are seeing the camera's internal cover;
camera is at a horizontal the camera is functioning normally.
reference point.
▶ Check the Auto Run settings.
This function commands the camera to automatically perform
a preset sequence action if no command has been entered via
The camera suddenly turns
the controller for a while.
on or moves to a preset
position by itself.
▶ Check the Auto Refresh settings.
This function optimizes the camera's circuitry and
components according to a predefined schedule.
▶ If your computer is not installed with the Divx codec for
Cannot see a video image
decoding MPEG-4 compressed images, the image may not
sent to the FTP server or via display properly. Download and install the latest DivX file, and
then check the image again. http://www.divx.com/divx/
e-mail.
download
NETWORK PTZ CAMERA
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User Guide