Maserati QUATTROPORTE Owner's Manual page 259

• during a system update process;
• system error (generic fault, sim fault,
antenna, USB connection, etc..);
• the subscription to the service is not
active or has expired. In these cases,
the Help Call can be temporarily
unavailable.
NOTE:
If a customer has not subscribed to
Maserati Connected Services, the
Help Call will not be available. For
more details, see the official Maserati
website.
Assist Call
The Assist Call service is available only
where the user has an active assistance
coverage.
Assist Call requires the ignition device
to be in RUN or ACC position with a
properly functioning electrical system.
Owners have the ability to activate to
types of Assist Call:
• Roadside Assistance Call
Road Assistance provides 24 hours
/ 7 days of assistance in case of
vehicle-related problems (towing, flat
tire, etc..) and dispatches roadside
assistance to the vehicle's location.
Enter the "Assist Call" menu of
the "Apps" and touch the "Road
Assistance" soft-key.
NOTE:
When the user selects the "Road
Assistance" soft-key, the vehicle
location will be sent through to the
call center.
• Customer Service Call
Customer Service provides assistance
and support on general enquiries.
Enter the "Assist Call" menu of the
"Apps" and touch the "Customer
Service" soft-key.
NOTE:
• When the user selects the "Customer
Service " soft-key, the vehicle
location will be sent through to
them.
• If a customer has not subscribed to
Maserati Connected Services, the
Assist Call will not be available. For
more details, see the official Maserati
website.
In an Emergency
In an Emergency
NOTE:
• Roadside Assistance Call or Customer
Service Call may not be available in
the first minute after starting the car.
• In case the Roadside Assistance Call
or Customer Service Call soft-key are
inadvertently touched on the MIA
screen, the call can be interrupted by
touching the end call soft-key.
• If there is an active Help Call, neither
a Roadside Assistance or Customer
Service Call can be triggered.
For further information, see the
"Maserati Intelligent Assistant™
(MIA)" guide.
Assist Call Not Available Messages
The Assist calls are not available in the
following cases:
• the subscription to the service is not
active or has expired;
• there are problems connecting to the
network. In these cases, the user will
be warned that the call cannot be
made on the TFT display.
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