Testing Mitel Express Messenger; Setting Up Express Messenger For The First Time - Mitel EXPRESS MESSENGER Administration Manual

Testing Mitel Express Messenger

Perform the following tests to verify that Mitel Express Messenger is working
properly.
Because PBX programming frequently blocks users from accessing an outside line
and then dialing back in to the main number (tying up two Central Office trunks in
the process), parts of this test may need to be performed from off-site. The System
Administrator could call in from home and then verify the message upon arrival.
1. Call the business using an outside line. Verify that you hear the
company open or closed greeting (as appropriate) and that the message
is clear and understandable.
2. Call the business using several outside lines. Verify the number of rings
allowed before Express Messenger answers.
3. Call the business using an outside line. When Express Messenger
answers, press 0 and verify that Express Messenger transfers the call to
the attendant.
4. Call the Express Messenger hunt group using an internal line. Verify
that you do not hear the company greeting. Verify the number of rings
allowed before answer.
5. Call the Express Messenger hunt group using an internal line. Verify that
you do not hear the company greeting. When Express Messenger answers,
press 0 and verify that Express Messenger transfers the call to the
attendant.

Setting Up Express Messenger for the First Time

When first setting up Express Messenger, perform the following activities (detailed
procedures for each activity are elsewhere in this manual). Do all activities from a
telephone first (some activities cannot be performed from Express Manager). Keep
the Installation Worksheet in front of you because much of the information you
will be prompted for is on that sheet.
You can set up Express Messenger to operate either as a unilingual or bilingual
system. A unilingual system prompts users in English (the default language),
French or Spanish. A bilingual system provides prompts in two of the three
available languages.
NOTE: Spanish prompts are only available on MEM Release 2.1 systems
or later and French prompts on MEM Release 3.0 or later. Bilingual
operation is an optional feature of MEM Release 3.0. For more
information, see Enabling the Bilingual Prompts Option on page 94.
Introduction
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