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Duration of Messages in a Mailbox
Express Messenger saves messages for 15 days. A System Administrator can
change the number of days, on a mailbox-by-mailbox basis, by using Express
Manager. Express Messenger deletes each saved message as soon as the
message is older than the specified number of days.
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Saved Messages and System Size
If too many messages are saved on Express Messenger at any one time, the system
will become full and not be able to take new messages.
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If Express Messenger's storage space is 90% full, users will hear this
warning when they log into their mailboxes:
"The system is nearly full. Please erase any unnecessary messages."
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If Express Messenger's storage space is 98% full, its limit has been
reached and it will stop taking messages. Users will hear:
"I'm sorry, but the system is full. Please try again at a later time."
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"Reply" and "Forward"
"Reply" and "Forward" options in the "Listen" menu only work with other
mailboxes within this Express Messenger. Users cannot reply to a message
that originates from an outside line or forward a message to an outside
telephone number.
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Type Ahead
Callers always hear a menu when Express Messenger answers the telephone.
If you know which keys to use, press them immediately and move through the
system as fast as you wish. Although the menus are brief, voice prompts are
only for convenience. Occasionally, when interrupting prompts, the system
may not detect the key. In this case, press the key again.
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Message Length and Conditions
Express Messenger does not limit the length of any message. However, after
five minutes, Express Messenger interrupts the caller and asks if they wish to
continue recording. If there is no reply, Express Messenger stops recording
and disconnects the line. Similarly, if the caller stops talking for more than
four seconds or has a very faint connection, Express Messenger gives them
the option to continue recording.
Introduction
8
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