Troubleshooting Guide - Shark NV350Q Owner's Manual

Troubleshooting Guide

PROBLEM
Vacuum is not
picking up dirt.
Vacuum lifts scatter rugs
(lightweight, movable
rugs).
Airflow is restricted. No
suction or light suction.
Motorized floor brush
has become jammed or
has shut off.
Vacuum turns off on its
own.
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POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs
with delicately sewn edges. Open the suction release on the handle to
decrease suction power.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on. (See "Checking
for Blockages" for instructions.)
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the "O" (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See "Maintenance" sections for
instructions.)
4. Check for blockages in hose, accessories and inlet openings. (See
"Checking for Blockages" for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the "I" (On) position to restart the vacuum.
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