Do you have a question about the Copa Express and is the answer not in the manual?
Questions and answers
michael miller
January 18, 2025
the machine would not turn off last night so we unplugged....now it will not turn on..we have power to the unit....
1 comments:
Mr. Anderson
February 4, 2025
The Pratica Copa Express may not turn on immediately after being unplugged because, when enabling the oven circuit breaker, it is necessary to wait ten (10) seconds before turning it on.
This answer is automatically generated
Tracie
March 21, 2025
Worked fine this morning, now gives “chamber system failure “ on start up
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SPEED OVEN INSTALLATION AND OPERATION MANUAL...
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LETTER TO CUSTOMERS Pratica Inc. is proud to become part of your day-to-day lives with our products. By purchasing Pratica's equipments, yyou will have a partner always attentive to your needs and interested in keeping customers satisfied. We are available to serve you at any time, whether it is to hear your ideas, criticisms, suggestions or to solve an issue.
WARRANTY TERM Terms and detailing................... Warranty exclusions..................Notes and recommendations................INSTALLATION INSTRUCTIONS Electrical installation..................General instructions..................Dimensions....................... General recommendations................COPA EXPRESS TECHNOLOGY..............PRINCIPLES OF OPERATION..............RECIPES CREATION................OPERATING INSTRUCTIONS Preheating......................Executing a recipe.................... Accessing options................... User settings....................Edit groups....................Ÿ...
IMPORTANT SAFETY INSTRUCTIONS USE RECOMMENDATIONS Oven operation: It is recommended that the oven operator to always wear Ÿ thermal protection gloves and an apron (PPE’s) to prevent burns when in contact with the oven chamber and possible spillage of the contents of the trays.
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Do not operate the equipment with the door open due to microwave Ÿ energy exposure. Do not allow food residue or other debris to accumulate on the surface of Ÿ the door and hinge to avoid damaging the equipment. Foods with skin, bark or membrane, such as tomato, potato, sausage, Ÿ...
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Do not use the cavity of the equipment for storage. Ÿ When heating liquids using microwave only or combined function, the Ÿ contents should be stirred before heating to help prevent eruptive boiling. In microwave beverage heating can result in delayed eruption, so care should be taken when handling the container.
Some products such as whole eggs and sealed containers – for example, Ÿ closed glass jars – are able to explode and should not be heated in this oven. Do not use paper appliances when equipment is operated in the toaster Ÿ...
If smoke is observed, turn off the device. Disconnect or isolate it from the Ÿ power supply and keep the door closed to muffle the flames. GENERAL RECOMMENDATIONS FOR CLEANING The cooking chamber of the equipment must be cleaned daily. Failure to Ÿ...
SAFETY RISK: ELECTRIC POWER Ÿ WHERE OR IN WHAT SITUATIONS DANGER PREVENTIVE ACTION DOES DANGER ARISE? Under the covers; Work on the electrical system Ÿ Ÿ on the operating panel; m u s t b e p e r f o r m e d o n l y by Ÿ...
SUITABLE UTENSILS Check the manufacturer’s instructions and temperature rating to determine the suitability of individual containers and accessories to be used with the furnace. The table below provides general guidelines: SUITABLE KITCHEN UTENSILS ALLOWED PREVENTIVE ACTION HEAT-RESISTANT CONTAINERS Tempered glass. Compatible ceramics.
USE RECOMMENDATIONS (continuation) CAUTION! The equipment is not intended for use by people (including children) with Ÿ reduced physical, sensory or mental capabilities, or that have not been properly trained to operate the unit. Do not use the oven handle to move the equipment. The Ÿ...
IDENTIFICATION OF SYMBOLS USED IN THIS MANUAL DANGER! THREAT OF RISK THAT MAY CAUSE SERIOUS INJURY OR DEATH ALERT WARNING - FIRE RISK - TO REDUCE THE FIRE RISK DO NOT REMOVE THIS COVER. NO USER-SERVICEABLE PARTS INSIDE. REPAIR SHOULD BE DONE BY AUTHORIZED SERVICE PERSONNEL ONLY MICROWAVE WARNING SYMBOL: THIS SYMBOL IDENTIFIES THERE IS A RISK OF EXTERNAL AND INTERNAL BURNS OF BODY...
The warranty will cover adjustments and replacement of defective parts. It is the responsibility of the authorized service technician to return the defective parts to Pratica Inc. for analysis when requested by the Manufacturer. f) Warranty service calls will not justify the extent of the warranty, returns or exchanges of the equipment, or any other type of claim.
Make sure that the electric systems are made and installed by a qualified company or technician. c) Before contacting technical assistance, check the manual for troubleshooting tips that can be solved without a technician. Always remember that Pratica must be contacted first before getting in contact to with a service agent.
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d) You can call our technical assistance to provide feedback, suggestions, or get assistance troubleshooting during normal business hours at +1 214 584- 6269 or +1 469-583-4643. EQUIPMENT IDENTIFICATION (Fill in to make technical support calls easier ) MODEL VOLTAGE SERIAL NUMBER RESELLER INVOICE...
NEMA USA/ Single 3x10AWG Canada 6-30 Single 3x4mm² (2P+E) Europe 5x2,5mm² Multi (4P+E) 5x2,5mm² Multi (3P+N+E) Asia Single 3x4mm² (2P+E) 5x2,5mm² Africa Multi (3P+N+E) 5x2,5mm² China Multi (3P+N+E) 5x2,5mm² Australia Multi (4P+E) COPA EXPRESS SINGLE MAG Europe Single 3x4mm² (2P+T)
INSTALLATION INSTRUCTIONS Note: The equipment has a connector for interconnect it with other equipment. This connector is intended to keep several devices with the same electrical potential. Not necessarily the grounding of a local connection. This connector on the back of the device is identified by the symbol on the right: Use of pressure cables to prevent movement Ÿ...
GENERAL RECOMMENDATIONS Do not use this product near water, kitchen sink, wet places, or Ÿ near a swimming pool. If a residue accumulation inside the chamber cathes fire, Ÿ keep the oven door closed, turn the equipment off and unplug it from the power outlet.
COPA EXPRESS TECHNOLOGY The Copa Express oven uses a combination of heating elements, high speed of impinged air and microwave energy to heat more quickly than the conventional methods. The image below illustrates the steps involving the technology: 1 - Magnetrons generate energy through the microwaves, which uniformly heat the water molecules of the food;...
The heat is transmitted to the interior of the food by thermal conduction, demystifying the idea that the microwaves cook food from the inside out. The Copa Express works through the association between microwaves and hot air directed towards the food. The variables in the operation consists of: a) Operation time.
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Microwaves: The microwave is adjustable between 0% and 100% for each 30 second fraction. For example, the microwaves in a one-minute recipe with microwave programmed at 50% will run for 15 and stop for 15 seconds. Then it will be energized for another 15 seconds and stop for the remaining 15 seconds.
RECIPES CREATION When creating a recipe, all the variables mentioned earlier should be considered. The microwaves and the air speed are both critical factors for a successful preparation. To get faster results in the recipe creation, we suggest beginning programming at 1/10 of the total time of preparation used in a conventional process.
OPERATION After initialization, choose your preferred language. See more about languages on page 61. PREHEATING a) To start the oven preheating process, after turning on the equipment, choose between Preheating Temperature 1 and Preheating Temperature 2. b) The following screen will present the CURRENT, PROGRAMMED temperature and the bar indicating the remaining time to utilize the equipment.
EXECUTING A RECIPE WARNING: FOR THE FOLLOWING INSTRUCTIONS TO BE VALID IT IS NECESSARY TO PROGRAM RECIPES OR UPLOAD A PRESCRIPTION BEFORE. a) After the preheating, select the Group icon desired. Slide the screens to the left and right in order to transit between the group screens. GROUPS CURRENT 210°C BREAKFAST...
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The screen will present the group name, recipe name, operation status (In Ÿ progress or paused), and the remaining time for conclusion of the recipe. d) It is possible to verify the temperature of the TOP HEATER and of the BOTTOM HEATER pressing the button.
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SUBS 1 SUB 15cm 1 min 33s IN PROGRESS ADD TOMATOES g) Press the button to resume the operation. h) At the recipe's end the following options will be presented: Cook/Brown More: Activates the microwave and hot air during a predetermined time.
"Heat more" exemple: SUBS 1 SUB 15cm HEAT MORE IN PROGRESS ACCESSING THE OPTIONS a) To access the settings, at any time, touch on the icon found in the fixed menu bar. b) In the Options Screen, there will be information such as: Current temperature in the Chamber, Favorites (see page 65), Manual Mode (see page 67), Daily Procedure Guide (see page 70) and Settings (below).
USER'S SETTINGS a) Inside the Options Screen, click on the icon on the screen to inform the User's Password tha will be presented. TEMPERATURE CHAMBER 250°C 250°C DAILY CLEANING MANUAL FAVORITES SETTINGS GUIDE MODE b) The standard password for the user settings is 456789. The password may be changed (see page 63).
SETTINGS - page 2 SYSTEM CUSTUMER SUPPORT SYSTEM UPDATE USER'S SETTINGS: EDIT GROUPS Note: The kiln has two preheating temperatures as shown on page 28. After pre-heating, the oven will show the recipes for the selected pre-heating group. Recipes set in Group 1 will only be available when Preheating 1 is executed and the same applies to Group 2.
c) The available options after choosing between editing or creating a group will be: GROUP: SNACKS EDIT EDIT DELETING DELETE NAME IMAGE RECIPES GROUP ORDER CHANGE GROUP TEMPERATURE Edit Name: changes the group’s name, It is possible to use letters, numbers or special characters.
Deletes a character returns to the options EDIT IMAGE a) The Copa Express has an icon gallery that enables the user to change groups icons. Press the icon. b) A screen with a library of images will be presented, browse through the images and select the image desired.
For example: if the group is called SNACKS, on the group screen, Snacks will have the letter 'S' as its icon. GROUPS CURRENT 210°C SNACKS BREAKFAST SUBS PIZZA SANDWICH BAKERY MEAL TEX-MEX CHICKEN FINISHING WINGS DELETING RECIPES a) The deleting recipes option enables the user to delete only the recipes of the previously selected group.
The opposite message will appear - To confirm the exclusion of the recipes, click on the icon 'DELETE SELECTION'; to continue selecting, click on ‘CONTINUE SELECTION’. c) When clicking on the Delete All icon, the following message will be presented: ALL THE RECIPES WILL BE REMOVED FROM THE GROUP...
ORDER a) The Order func on , enables to change the sequence in which the groups will appear on the groups screen. This screen is composed by three op ons: CHANGE ORDER PLACE AT THE PLACE AT THE CHOOSE PLACE LIST START LIST END IN THE LIST...
d) If the substitution is done randomly, once the position is selected, the groups will be ordered sequentially (1, 2, 3, 4, 5, 6, 7 and 8), as shown in the image below: SELECT THE GROUP BREAKFAST SUBS PIZZA BAKERY SANDWICH MEAL TEX-MEX...
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b) When accessing the recipes, it will be possible to edit an already existent one or create a new recipe. SELECT RECIPE - pag. 1 CREATE NEW 1 SUB 15cm 2 SUB 15cm 3 SUB 15cm RECIPE 1 SUB 30cm 2 SUB 15cm 3 SUB 15cm or 2 SUB 30cm...
EDIT NAME a) When selecting the Edit Name option, the following screen will be presented: GROUP NAME &123 ABCDE &123 b) Clicking on TECLA TECLAS (1/2 and 2/2) the screen will toggle between letters and numbers/special characters. GROUP NAME & <...
EDIT IMAGE a) The Copa Express has an image gallery that enables the user to change the icons/picture of the recipes. Click on the icon to edit and then choose between TECLAS TECLAS for the displayed recipes. ICONS PICTURES Choose “Pictures” for real food images Choose “Icons”...
EDIT STEPS a) Every recipe supports up to 8 steps. The active steps will appear in green on the Edition screen, the other ones will be transparent. Click on a step to edit it. EDIT STEPS - SNACK: 1 SUB 15cm 100% 100% 00:05 40°C...
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c) To change the impinged air speed, microwaves and bottom heating element wattage, just swipe the finger over the bar of each parameter or click on the desired location. 250°C GROUP1 250°C GROUP1 d) To set the time, click on the icon TECL .
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f) Click on the button to access the options for edition of the step parameters, which are: STEP 1 ACTIVATE/ SAVE INFORMATION DEACTIVATE g) Add Information, which will be displayed at the end of the step during the execution of the recipe. Click on the icon h) Enable and disable the step: The recipe only executes active steps.
EDIT STEPS - SNACK: 1 SUB 15cm 100% 100% 00:05 40°C 00:20 00:15 80°C 20°C j) To test, click on the icon that is found in the fixed bar on the steps screen. Before proceeding with the test, make sure that there is food inside the chamber.
ORDER a) The Order function , allow to change the sequence in which the groups will appear on the groups screen. This screen is composed by three buttons: CHANGE ORDER PLACE AT THE PLACE AT THE CHOOSE PLACE LIST START LIST END IN THE LIST Place at the list start: The recipe is moved to the beginning of the...
d) If the substitution is done randomly, once the position is selected, the recipes will be ordered sequentially (1, 2, 3, 4, 5, 6, 7 and 8), as shown in the image below: SELECT THE RECIPE 1 SUB 15cm 2 SUB 15cm 3 SUB 15cm 2 SUB 15cm 1 SUB 30cm...
b) To set the time, just click on the value location, as the indications on the screen show. EDIT COOK/BROWN COOK MORE BROWN MORE COOK/BROWN MORE c) Use the numeric pad to inform the time and click on EDIT COOK/BROWN COOK MORE BROWN MORE COOK/BROWN MORE...
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SNACKS: 1 SUB 15cm EDIT EDIT EDIT DELTE NAME IMAGE STEPS RECIPE ORDER EDIT COOK/ BROWN MORE FAVORITES SELECT THE RECIPE- page 1 CREATE NEW 1 SUB 15cm 2 SUB 15cm 3 SUB 15cm RECIPE 1 SUB 30cm 2 SUB 15cm 3 SUB 15cm or 2 SUB 30cm 2 SUB 30cm...
USER'S SETTINGS: PREHEAT a) The editable parameters in Preheat are: Temperature Preheat 1. Ÿ Temperature Preheat 2. Ÿ Preheat Time: Define the time of the stopwatch of the Preheating screen. Ÿ b) The BUTT BUTT button enables/disables Preheat 2. When disabled, all settings related to Preheat 2 are hidden.
USER'S SETTINGS: USB a) Press the button . The functions available in USB are: Import and Export. SELECT THE DESIRED OPTION, INSERT THE PEN DRIVE AND WAIT FOR RECOGNITION IMPORT EXPORT b) When selecting one of the functions, the message: “Insert the pen drive and wait for recognition”...
ACCESS TO THE USB PORT USER'S SETTINGS: CURRENT TEMPERATURE a) The Current Temperature screen : is only informative. In this screen, it is possible to verify the temperature of top and bottom heating elements. CURRENT TEMPERATURE TOP HEATER BOTTOM HEATER b) Use to return to the user editing options.
CELSIUS/FAHRENHEIT ADJUSTMENT CELSIUS FAHRENHEIT b) Use to return to the user editing options. WI-FI a) If you want to connect to a new wi-fi network, press the button to view the available networks. Use the gridview, sliding on the touch screen to see all networks.
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c) Use the alpha numeric keypad to enter the password and after finished press the button The following screen shows the oven connected to the desired network: WI-FI NETWORK SETTINGS MY NETWORK CONNECT NETWORK 2 CONNECT NETWORK 3 CONNECT NETWORK 4 CONNECT NETWORK 5 CONNECT...
WEB APP (IOK - INTERNET OF KITCHEN) a) Our Web App allows the user to create, edit and upload/download recipes. b) Press the icon to use the virtual platform. Access the plataform to use the PIN CODE at: new.praticaiok.com WEB APP REGISTER YOUR EQUIPMENT IN THE WEB APP - NEW.PRATICAIOK.COM USING THIS PIN CODE...
SYSTEM UPDATE a) Press the button to choose how to update the system: Note: The option should only be used by an authorized technician. POWER b) Then choose the Wi-fi option. SYSTEM UPDATE CHOOSE HOW YOU WANT TO UPDATE YOUR EQUIPMENT: WI-FI b) When a new update is available, the following screen will appear.
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SYSTEM UPDATE DOWNLOAD IN PROGRESS. PLEASE WAIT... DO NOT INTERRUPT THE NETWORK CONNECTION OR TURN OFF THE EQUIPMENT. d) After the download is complete, it is necessary to restart your device. SYSTEM UPDATE TO COMPLETE THE UPDATE, YOUR EQUIPMENT MUST BE RESTARTED.
d) If an error occurs during the update, the following message will be displayed on the screen: “An error occurred while updating the system. Do you want to restart the process?” SYSTEM UPDATE AN ERROR OCCURRED WHILE UPDATING THE SYSTEM. DO YOU WANT TO RESTART THE PROCESS? Restarts the equipment.
USER'S SETTINGS: SYSTEM a) The System screen is composed by seven items. Understand each item in detail in the following pages. SYSTEM DATE/TIME LANGUAGE CHANGE VOLUME PASSWORD RESTORE EDIT ACESS MANUFACTURER ORIGINAL SETTINGS INFORMATION b) Use to return to the user editing options. SYSTEM: LANGUAGE a) To change the language , just click on the icon and choose the desired...
SYSTEM: DATE/TIME ADJUSTMENT Note: If the oven is connected, it will automatically add all the information. a) It is possible to adjust the Date, Time and format it must be presented to the user, respecting the following standards: TIME: 24H FORMAT EUROPEAN: DD/MM/YYYY 12H FORMAT AMERICAN: MM/DD/YYYY...
SYSTEM: VOLUME a) In the volume screen you can switch between 4 types of sound and also change the volume of the sound by sliding your finger on the screen. VOLUME SETTINGS Minimum Maximum sound 1 sound 2 sound 3 sound 4 d) Use to return to the user editing options.
SYSTEM: RESTORE ORIGINAL SETTINGS a) ATTENTION: The Restore Original Settings option will delete all the Groups, Recipes and their Steps, besides the Settings defined by the user. Make sure to create a Backup through USB before proceeding. After inserting the password and touching OK: IT IS NOT POSSIBLE TO RECOVER THE INFORMATION.
Use to return to the user editing options. SYSTEM: MANUFACTURER'S INFORMATION a) Information on Firmware Version, Serial and Manufacturing Date the Copa Express are contained. MANUFACTURER'S INFORMATION MANUFACTURER'S INFORMATION Copa Express Firmware IHM: Uni R775 - 0x1000 - 89°F Firmware Power: v1.0.5 - 0x0012 -89°F...
TEMPERATURE CHAMBER 250°C 250°C DAILY CLEANING MANUAL FAVORITES SETTINGS GUIDE MODE b) After opening the Options screen, touch the icon FAVORITES - page 1 1 SUB 15cm 2 SUB 15cm 3 SUB 15cm 2 SUB 15cm 1 SUB 30cm or 2 SUB 30cm 3 SUB 15cm 4 SUB 15cm 3 SUB 15cm...
MANUAL MODE a) In Manual Mode, it is possible to set the parameters of a recipe, execute it, and if the result of your test is approved, at the end of the operation, transform it in a recipe. b) To access the Manual Mode, click on the Options icon .
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OPERATING IN MANUAL MODE READY! COPY PARAMETERS f) Copy Parameters enables the user to transport the parameters set in Manual Mode for the Edition of Groups and Recipes, that is, by clicking on the icon ,it will be necessary to inform the user's access password before. ENTER PASSWORD TO ACCESS SETTINGS...
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f) Set the name of the New Recipe, the Image and choose in which position (step) the user wishes to allocate the transported information. EDIT STEPS 00:15 150°C g) To finish, if desired set the other steps of the recipe.
CLEANING PROCEDURE GUIDE a) To help in the sanitation of the Copa Express, use the Cleaning Procedure Guide, accessing it through the Options screen, then clicking on the Options icon , and then pressing the button , follow the steps informed on the screen carefully.
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3 : 1/2 - Apply the Oven Cleaner on the rack and the back of the oven chamber ande leave it for 2 minutes before the next step. Proceed clicking on the arrow: VIDEO CLEANING PROCEDURE GUIDE VIDEO DAILY CLEANING GUIDE REMOVE THE COOK RACK AND BOTTOM JET PLAT AND PLACE IN THE SINK.
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VIDEO VIDEO CLEANING PROCEDURE GUIDE DAILY CLEANING GUIDE APPLY THE OVEN CLEANER IN THE CHAMBER WALLS AND THE INSIDE OF THE DOOR. LEAVE IT FOR 5 MINUTES; START TIMER PPEs NEEDED: 0min At the end of the 5 minutes the alarm will sound and releases the screen advance 5 : Use a non-scratch sponge to clean all the cooking chamber and the glasses of the wave guides.
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7 -1/2: Always use a non-scratch sponge to scrub any persistent dirty in the rack and back of the oven chamber. Proceed clicking on the arrow: VIDEO CLEANING PROCEDURE GUIDE VIDEO DAILY CLEANING GUIDE ALWAYS USE A NON-SCRATCH SPONGE TO SCRUB ANY PERSISTENT DIRTY IN THE RACK AND BACK OF THE OVEN CHAMBER PPEs NEEDED:...
Inspect the converter, shake to remove any loose particles and rinse with water. If necessary, to remove stubborn debris, apply Pratica Oven Cleaner, allow to set for 10 minutes, then rinse with water. d) Before installing back the converter to the oven, remove any water excess.
ALERTS AND ERRORS: POSSIBLE SOLUTIONS a) The Copa Express is programmed to signal any possible error and alerts that may occur during the operation. b) On the Options icon , a yellow signal will appear for alerts ( ) and red...
Note: If you press the power button the following message will be shown on the screen: CONFIRM SHUTDOWN CONFIRM CANCEL Note: Or press the power button for 3 seconds to power off directly. d) After turn on the equipment, if the fault persists, call the Technical Service. ERRORS a) In case of several unsuccessful reset attempts, the alert will become an error, and it will be necessary to contact Technical Support.
ALERTS AND ERRORS TABLE Component Becomes Alert when: Becomes Error when: Error Sound Alarm lost communica on Inverter more than ten Inverter reset a empts fifteen seconds without CLMG reaching the Low Magnetron Current standard performance. cables disconnected Can Network or faulty Communication only...
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COPA EXRESS CODE: 742593 INSTALLATION AND OPERATIONAL MANUAL APRIL 2022 - REVISION 02...
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PRÁTICA PRODUCTS, INC. 424 East Church Street Lewisville, TX 75057 Phone: +1 214 584-6269 www.praticausa.com info@praticausa.com PRÁTICA KLIMAQUIP IND. E COM. S.A BRAZIL Rodovia BR 459, Km 101 S/N 37.556-140, Pouso Alegre - MG Telefone: +55 35 3449-1235 pratica@praticabr.com...
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Do you have a question about the Copa Express and is the answer not in the manual?
Questions and answers
the machine would not turn off last night so we unplugged....now it will not turn on..we have power to the unit....
The Pratica Copa Express may not turn on immediately after being unplugged because, when enabling the oven circuit breaker, it is necessary to wait ten (10) seconds before turning it on.
This answer is automatically generated
Worked fine this morning, now gives “chamber system failure “ on start up