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Frequently Asked Questions
Problem
The Outdoor Heater does not
switch on?
Outdoor Heater smells when
first used?
Faint smell for short periods
after turning on the Outdoor
Heater?
The Outdoor Heater smells
when turned on after periods
of non-use?
Clinking noises when Outdoor
Heater is turned on and after
being turned off?
Poor heating performance?
When associated circuit
breaker (safety, ground) is
thrown or a fuse is blown?
AFTER SALES SUPPORT AU
Check main switch for the power outlet is turned
ON. Check if remote control has batteries or if
the batteries are still working. Check if you can
switch ON the Outdoor Heater using the Manual
Control Button. If the Outdoor Heater still will not
switch ON, contact the After Sales Support on
1300 777 137 for advice.
This is caused by oil or dust left over from the
manufacturing process and will stop after a short
time.
This is normal and should stop after a short time.
Build-up of debris and dust on the Outdoor
Heater. Switch the Outdoor Heater off and allow
it to cool down and then clean with a soft damp
cloth.
This is expansion and contraction noises of the
heaters metal components and is normal.
Exposure to extreme ambient conditions such as
high winds and excessively cold temperatures
can lower the heating performance of an
outdoor installation. If ambient conditions are
normal, check if Outdoor Heater has been
installed as per recommended mounting and
clearance guide. Contact authorised electric
installer for further guidance. If poor heating
persists, contact the After Sales Support on 1300
777 137 for advice.
Turn off the Outdoor Heater and contact your
authorised electrical installer.
1300 777 137 NZ
0800 824 556
Solution
service@unclebills.com.au
19
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