Troubleshooting - Plantronics Voyager 520 User Manual

TrOuBLEShOOTiNg

Problem
My headset does not
work with my phone.
Your phone did not
locate the headset.
I could not enter my
password.
I cannot hear caller/
dialing tone.
Plantronics Voyager 520
Solution
Make sure the headset is fully charged.
Make sure headset is paired with the phone you are
trying to use.
Headset was not in pairing mode when mobile phone
menu selections were made. See "Pairing" on page 6.
Incorrect menu selections were made on your mobile
phone. See "Pairing" on page 6.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
The headset is not turned on. Press the call control but-
ton for approximately 2 seconds until you hear a tone or
see the indicator glow blue.
Your headset is out of range. Move the headset closer to
the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using
the AC charger. See "Charging" on page 5.
The listening volume is too low. Press the upper end of
the volume button to increase the sound you hear in the
headset.
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