Running The Supportassist Pre-Boot System Performance Check; Diagnostics - Dell Inspiron 5481 Service Manual

Running the SupportAssist Pre-Boot System Performance Check

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

Diagnostics

Power and battery-status light:
Indicates the power state and battery state of the computer.
Solid white – Power adapter is connected and the battery is charging.
Solid amber – Battery charge is low or critical.
Off – Battery is fully charged.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different light patterns and what they indicate.
Table 15. Diagnostics
Diagostic light codes
2,1
2,2
2,3
2,4
2,5
2,6
2,7
3,1
3,2
3,3
3,4
3,5
3,6
3,7
Camera status light: Indicates whether the camera is in use.
● Solid white – Camera is in use.
● Off – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
Problem description
Processor failure
System board: BIOS or ROM (Read-Only Memory) failure
No memory or RAM (Random-Access Memory) detected
Memory or RAM (Random-Access Memory) failure
Invalid memory installed
System-board or chipset error
Display failure
Coin-cell battery failure
PCI, video card/chip failure
Recovery image not found
Recovery image found but invalid
Power-rail failure
System BIOS Flash incomplete
Management Engine (ME) error
Troubleshooting 93