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Should you experience any problems with your washing
machine, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This gives
you the capability of speaking directly to one of our
specially trained technicians. The technician records
the data transmitted from your machine and uses it
to analyze the issue, providing a fast and eff ective
diagnosis.
Using the Kenmore Connect™ System
First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663 (Canada). If the number of the phone you are using is on fi le
and is associated with your washer, you will be quickly relayed to a Kenmore Connect™ Team agent. Only use the
Kenmore Connect™ feature when instructed to do so by the Kenmore Connect™ Team agent.
HOLD the mouthpiece of your phone over the power button, when instructed to do so by the call center, no more
than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons.
PUSH and hold the Warm Water button while continuing to hold your phone to the POWER button.
LISTEN for three beeps. After you hear the three beeps, release the Warm Water button. Keep the phone in place
until the tone transmission has fi nished. The display will count down the time. Once the countdown is over and the
tones have stopped, resume your conversation with the technician, who will then be able to assist you in using the
information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
• Pressing the POWER button during the transmission will shut off Kenmore Connect™.
Kenmore Connect™ System
If you experience problems with your washer, in
the U.S.A. call 1-844-553-6667 and in Canada call
1-800-469-4663. Only use the Kenmore Connect
System feature when instructed to do so by the Kenmore
Connect Team. The transmission sounds that you will hear
are normal and sound similar to a melody.
Kenmore Connect cannot be activated unless your
washing machine can be turned on by pressing the
POWER button. If your washing machine is unable to
turn on, then troubleshooting must be done without using
Kenmore Connect™.
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