Kenmore 796.5197 Series Use & Care Manual page 29

BEFORE CALLING FOR SERVICE (continued)
Problem
Washer will not drain Kinked drain hose.
water
Drain located higher than 96 in.
(243.84 cm). above the floor.
Poor stain removal Heavily soiled load.
Previously set stains.
Water leaks every Hoses not installed correctly.
load
Hybrid dr yer drain hose not
installed properly.
Possible Cause
Ensure that the drain hose is not kinked.
Make sure that the drain hose is no higher than 8 ft. above the bottom
of the washer and is no more than 5 ft. away from the washer.
The pedestal washer is designed to gently and effectively care for
lightly soiled loads. Heavier soils and tougher stains may require the
extra cleaning power of the features on the front-loading washer.
Articles that have previously been washed may have stains that have
been set. These stains may be difficult to remove and may require
hand washing or pre-treating to aid in stain removal.
Check all fill and drain hose connections to ensure that they are tight
and secure.
Do not insert hybrid dryer hose into Y-connector further than 3/4 in.
See Connecting the Drain Hose.
Check clamps and tie straps to ensure they are secure. Install clamps
and tie straps if missing. See Connecting the Drain Hose.
29
TROUBLESHOOTING GUIDE
Solutions