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Should you experience
any problems with your
washing machine, it has the capability
of transmitting
data via your telephone
to the Kenmore Connect
Team. This gives you the capability
of speaking
directly
to our specially
trained
technicians.
The
technician
records the data transmitted
from your
machine and uses it to analyze the issue, providing
a
fast and effective
diagnosis.
If you experience
Prr_blems with your washer, call
1-800-4-MY-HOME
'_'. Only use the Kenmore Connect
System feature when instructed
to do so by the
Kenmore Connect Team. The transmission
sounds that
you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated
unless your
washing machine is turned on by pressing the POWER
button.
If your washing machine is unable to turn
on, then troubleshooting
must be done without
using
Kenmore Connect.
i
Using the I(enmore
Connect
TM
System
Follow the technician's
instructions
and perform
the
following
steps when requested.
HOLD the mouthpiece
of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching)
the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the WASH TEMP button while continuing
to hold your phone to the
POWER button.
LISTEN for three beeps. After you hear the three beeps, release the WASH TEMP button.
Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds,
and the display will count down the time. Once the countdown
is over and the tones have
stopped,
resume your conversation
with the technician,
who will then be able to assist you
in using the information
transmitted
for analysis.
NOTE:
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center
agent
is not able to get an accurate
recording
of the data,
you
may be asked to try again.
• Pressing the POWER
button
during
the transmission
will shut off Kenmore
Connect.
26
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