Troubleshooting - Tascam CA-XLR2d Reference Manual

If you are having trouble with the operation of this unit, please try the following before seeking repair.
If these measures do not solve the problem, please contact the store where you bought the unit or TASCAM customer support service.
The unit will not turn on
o Confirm that it has been mounted completely on the camera
accessory shoe.
o Confirm that the batteries are loaded correctly and still have
power.
o If the BATTERY POWERED switch (g) on the battery holder
was set to "ON" when it was connected to the unit, the switch
must be set to "OFF" once and then back to "ON" in order to
use battery power.
No sound is output
o If the POWER SUPPLY indicator (1) is blinking rapidly,
the power will soon turn off because the battery charge has
become very low. Replace the batteries.
o Confirm the headphone output level is not minimized.
An error appears on the camera after it is
turned on / Power to this unit is interrupted
o Confirm that it has been mounted completely on the camera
accessory shoe.
o Turn the camera power off and on once to restart it.
o Depending on the dynamic mic, setting the INPUT 1 (4)
or INPUT 2 (7) switch to "+48V" could result in excessive
current drawn for phantom power supply. This could cause
the power to be interrupted due to limitations of the camera
power supply. For this reason, when using dynamic mics, set
the INPUT 1 (4) and INPUT 2 (7) switches to "MIC".
o Since this could be due to limitations* of the camera power
supply, use the included battery holder (f) to power it using
AA batteries. (see "Using AA batteries" on page 9)
o Depending on the power consumption of the mics being
used, errors could result due to limitations* of the camera
power supply. Change the mics connected to the unit.
* Check the list of cameras that have been confirmed for
operation for information about camera power supply
limitations.
5 – Troubleshooting
The OL (overload) indicators for both INPUT 1
and INPUT 2 blink when the power is turned
on
o If the firmware versions for the unit and the accessory shoe
attachment adapter do not match, both OL indicators (3)
will blink. The cause might be that the unit was updated
with the accessory shoe attachment adapter disconnected.
Connect the accessory shoe attachment adapter to the CA-
XLR2d unit and update the firmware again.
Battery consumption time is fast
o Set the type of battery being used because the remaining
battery charge is monitored according to the battery type.
Input sound is muted
o If the camera power is turned on while the INPUT switches
(4/7) are set to "+48V", analog power might be interrupted
and the input sound muted due to camera power supply
limitations. Always check that the camera meters are moving
before starting video recording. If the sound is muted, use
batteries to power this unit or switch to mics that use less
power.
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TASCAM CA-XLR2d