Related Manuals for CyberPower PowerPanel Cloud
Summary of Contents for CyberPower PowerPanel Cloud
- Page 1 USER’S MANUAL PowerPanel® Cloud Rev. 7. 1 SAVE THESE INSTRUCTIONS Please read this manual and follow the instructions for installation and use. Copyright © 2021 Cyber Power Systems, Inc. All rights reserved.
- Page 2 PRODUCT AND, IF PRESENTED WITH THE OPTION TO “AGREE” OR “DISAGREE” TO THE TERMS, CLICK “DISAGREE”. IF YOU ACQUIRED THE PRODUCT AS PART OF A CYBERPOWER HARDWARE PURCHASE AND IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY RETURN...
- Page 3 You may make and distribute unlimited copies of the Product for your use, as long as each copy that you make and distribute contains this EULA, the CyberPower PowerPanel installer, and the same copyright and other proprietary notices pertaining to this Product that appear in the...
- Page 4 Product. Although you may customize the installer for the Product as documented on the CyberPower PowerPanel Disk (e.g., installation of additional plug-in and help files), you may not otherwise alter or modify the installer program or create a new installer for the Product.
- Page 5 DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE CYBERPOWER PRODUCT AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE CYBERPOWER PRODUCT IS AT YOUR SOLE RISK AND THAT ENTIRE RISK...
- Page 6 PRODUCT OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICES WILL CONTINUE TO BE MADE AVAILABLE, THAT THE CYBERPOWER PRODUCT OR SERVICES WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY PRODUCT, APPLICATIONS OR THIRD PARTY SERVICES, OR THAT DEFECTS IN THE CYBERPOWER PRODUCT OR SERVICES WILL BE CORRECTED.
- Page 7 CyberPower (including material breach, negligence, misrepresentation, or other contract or tort claim), CyberPower’s entire liability for all claims in the aggregate arising from or related to THE PRODUCT or otherwise arising under this EULA will not exceed the amount of any actual direct damages up to the greater of THE RETAIL PRICE PAID FOR THE PRODUCT.
- Page 8 SUCH DAMAGES. ARBITRATION NOTICE: You agree that Limitation on Claims. disputes between you and CyberPower will be resolved by binding, individual arbitration before a single arbitrator agreed upon by the parties, via arbitration in Scott County, Minnesota, under rules and procedures agreed with the arbitrator or in the...
- Page 9 CyberPower Product, and to verify compliance with the terms of this EULA. B. CyberPower may use this information, as long as it is collected in a form that does not personally identify you, for the purposes described above. To enable CyberPower’s partners and third-party developers to...
- Page 10 of the EULA, which shall remain valid and enforceable according to its terms. This EULA shall automatically terminate upon failure by you to comply with its terms. This EULA may only be modified in writing signed by an authorized officer of Cyber Power Systems (USA), Inc. 11.
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Page 11: Table Of Contents
Table of Contents Chapter 1 Overview ...................... 1 Chapter 2 Getting Started ................... 1 Prerequisites ....................2 2.1.1 UPS ....................2 2.1.2 Connectivity ..................2 2.1.3 Smartphone..................2 2.1.4 Web Browser ..................2 Set Up ......................3 2.2.1 Register an Account..............3 2.2.2 Add a Device .................. 6 2.2.3 Free Trial .................. - Page 12 3.2.1 Monitor the UPS ................33 3.2.2 Event ....................38 3.2.3 Status Log..................39 3.2.4 Setting ...................40 3.2.5 Account ..................41 Chapter 4 Purchase ....................42 Plan ......................42 Plan Setting ..................... 42 History ....................... 46 Chapter 5 FAQ ......................48...
- Page 13 Figures Figure 1.1 Application Scenario ..................1 Figure 3.1 Dashboard on Web Browser ..............18 Figure 3.2 Distinct areas in the Dashboard ............19 Figure 3.3 UPS Detail Page..................20 Figure 3.4 UPS Event Page..................20 Figure 3.5 Device Setting .................... 21 Figure 3.6 Device Map ....................
- Page 14 Figure 3.26 Battery Expiration ................. 37 Figure 3.27 Event ......................38 Figure 3.28 Status Log On App................39 Figure 3.29 Setting ......................40 Figure 3.30 Account ....................40 Figure 4.1 Plan ....................... 42 Figure 4.2 Purchase Plan.................... 43 Figure 4.3 Plan Options ....................44 Figure 4.4 Select Plan ....................
- Page 15 Tables Table 2.1 The free trial....................17 Table 3.1 The color definition of device status ............19 Table 3.2 Device Map function description ............23 Table 3.3 The steps description ................23 Table 3.4 Alert Setting function description ............28 Table 3.5 The icon definition of device status ............
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Page 16: Chapter 1 Overview
See Figure 1.1 for the application scenario. It consists of CyberPower UPS, and CyberPower software or CyberPower Remote Cloud Card for collecting the detailed information on every UPS and sending them to the PowerPanel® Cloud server. -
Page 17: Chapter 2 Getting Started
Chapter 2 Getting Started Prerequisites 2.1.1 CyberPower UPS with network connectivity and working network connection. 2.1.2 Connectivity There are 2 ways to add a UPS to PowerPanel® Cloud. Using the PowerPanel® software Using a Remote Cloud Card Connect with the PowerPanel® software A server or a PC that is always on with: - PowerPanel®... -
Page 18: Set Up
Users can register an account through PowerPanel® App or CyberPower Website. Through PowerPanel® App Download the PowerPanel® App at iOS / Android platform. Click “Sign Up” Fill in the information Click “Register” Through CyberPower Website Go to CyberPower Website https://www.cyberpower.com and Click “My Account”. - Page 19 Click “Create Your Account”. Click “Sign Up Now. Fill in the information.
- Page 20 Accept the terms, enter the code, and click “Register”. Through PowerPanel® Cloud Website Go to PowerPanel® Cloud Website https://powerpanel.cyberpower.com/ and Click “Sign Up”.
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Page 21: Add A Device
2.2.2 Add a Device There are 3 ways to add a UPS to PowerPanel® Cloud. Using the PowerPanel® software Using Remote Cloud Card via App Using Remote Cloud Card via Web portal Note: PowerPanel® Cloud provides free trial. About the free trial, please see the instructions in 2.2.3. - Page 22 - PowerPanel® Business Local: Go to Settings >> Advanced >> Cloud Solution. Activate the Cloud Solution and log in with the registered account. The UPS, that the computer is connected to, will be added to PowerPanel® Cloud.
- Page 23 Add with Remote Cloud Card via App - RCCARD100 Install the RCCARD100 to the UPS and connect with the network. Make sure the light turns on and wait for 2-3 minutes.
- Page 24 Open PowerPanel® App and click “+”. Select “Add Device by QR Code”...
- Page 25 Scan the QR Code on RCCARD100. Click “Add”.
- Page 26 - RWCCARD100 Open PowerPanel® App and click “+”. Select “Add Device by WiFi”...
- Page 27 Follow the instructions to set up WiFi connection. Press and hold the RESET button on RWCCARD100.
- Page 28 Make sure the STATUS light turns blue. Go to Wi-Fi setting page and choose Cyber_XXXXXX. The default password is “cyberpower”.
- Page 29 Return to PowerPanel® App and click “Setting Wi-Fi”. Choose a Wi-Fi network for Device to connect.
- Page 30 Check for Wi-Fi connectivity. Name your device, and click “Confirm” to add the device. You can also edit name of device later.
- Page 31 Add with Remote Cloud Card via web portal -RCCARD100 Please follow the setup instruction from web portal -RWCCARD100 Please follow setup instruction from web portal...
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Page 32: Free Trial
2.2.3 Free Trial If the device is added to PowerPanel® Cloud through PowerPanel® software or Remote Cloud Card, users will be eligible for free trials. Table 2.1 The free trial rule Source Period PowerPanel® software 30 days / 90 days (select models) Remote Cloud Card 1095 days (=3 years) Note:... -
Page 33: Chapter 3 Using Powerpanel® Cloud Solution
PowerPanel® Cloud allows users to monitor and manage the device status anytime and anywhere through web browser or app. On Web Browser Log in to PowerPanel® Cloud at http://powerpanel.cyberpower.com/. 3.1.1 Monitor the UPS PowerPanel® Cloud builds clear device structure to display multiple UPS in Dashboard (Figure 3.1). -
Page 34: Figure 3.2 Distinct Areas In The Dashboard
Table 3.1 The color definition of device status Color Status Green Normal status. The communication is normal and no event happens. Yellow Warning status. The warning event happens. Warning status. The critical event happens. Gray Communication lost. The dashboard is split into distinct areas. The upper area is the tool bar. It includes the filter of the UPS status and the Add Group feature (❶... -
Page 35: Figure 3.3 Ups Detail Page
All UPS added to the PowerPanel® Cloud with the same account are displayed in the Dashboard (Figure 3.1). Users can monitor the UPS directly with the statistics at the bottom-left corner. With this information, users can check device list on the right to find out which UPS has problems. -
Page 36: Figure 3.4 Ups Event Page
Figure 3.4 UPS Event Page At the top-right corner of the real-time status area, click to open the device setting window to edit the UPS name, description, battery replacement date and time zone of the device (Figure 3.5). Figure 3.5 Device Setting... -
Page 37: Device Map
3.1.2 Device Map The Device Map provides the Map View to monitor the status and real-time information of all devices. Figure 3.6 Device Map At the top-right corner, users can click to edit the details of the map or add a new one (❶ in Figure 3.6). The functions are described in Table 3.2. -
Page 38: Figure 3.7 The Steps Of Adding A Map
Table 3.2 Device Map function description Content Description Click to add a new map in the table. Click to edit the selected map in the table. Figure 3.7 The Steps of Adding a Map Table 3.3 The steps description Step Description ❶... -
Page 39: Figure 3.8 Map Setting
Figure 3.8 Map Setting Figure 3.9 Drag & Drop the Device... -
Page 40: Global Map
Figure 3.10 Real-time Information of Device 3.1.3 Global Map The Global Map page provides the ability to view and monitor status and real-time information of all devices. Click Add to add sites from your devices, group or device map. You may choose address or exact latitude/longitude as the site location. -
Page 41: Event Log
3.1.4 Event Log The Event Log page provides the device event log (Figure 3.12) for users to track the events of all devices. Figure 3.12 Event Log PowerPanel® Cloud provides device event filtering (❶ in Figure 3.12) and export function (❷ in Figure 3.12). -
Page 42: Status Log
3.1.5 Status Log The Status Log page provides the device status log (Figure 3.13) for users to track the status of all devices. Figure 3.13 Status Log on Web Browser PowerPanel® Cloud provides device status filtering (❶ in Figure 3.13) for searching. -
Page 43: Alert Setting
3.1.6 Alert Setting The Alert Setting page allows users to configure the alert recipients (Figure 3.14). When an event occurs, the alert recipients will be notified via E-mail. Figure 3.14 Alert Setting The Alert Setting page displays the recipient list. Users can add a new recipient and edit the recipient content (❶... -
Page 44: Plan Setting
3.1.7 Plan Setting The Plan Setting page provides the Plan management function for users to activate devices (Figure 3.15). Figure 3.15 Plan Setting The Plan Setting page displays the plan list. Users can choose plan if there is more than one plan. Select All means select devices by order; Reset means return to default, which is selected by system;... -
Page 45: Device Setting
3.1.8 Device Setting The Device Setting page provides the interface for users to update firmware (Figure 3.16). Figure 3.16 Device Setting PowerPanel® Cloud also provides firmware update of the Remote Cloud Card (❸ in Figure 3.16). Click the card version to review the firmware update history (❹... -
Page 46: Purchase History
3.1.9 Purchase History The Purchase History page allows users to review the purchase history logs (Figure 3.). For the method of purchasing plan, please see Chapter 4 Purchase. Figure 3.17 Purchase History After purchasing the products, users can review the owned plans. Click the icon to review the product information ( Figure 3. -
Page 47: Preferences
Figure 3.18 Product Information 3.1.10 Preferences User can choose his own preference on Language, Temperature Unit and Time format. Figure 3.19 Preferences... -
Page 48: On App
On App Download the PowerPanel® App in the smartphone. PowerPanel® App has the same base function as PowerPanel® Cloud, so users can get started quickly. 3.2.1 Monitor the UPS PowerPanel® App builds clear device structure to display multiple UPS in Dashboard (Figure 3.20). PowerPanel® App defines four colors to show different device status. -
Page 49: Figure 3.21 Distinct Areas In The Dashboard
Table 3.6 The color definition of device status Color Status Green Normal status. The communication is normal and no event happens. Yellow Warning status. The warning event happens. Warning status. The critical event happens. Gray Communication lost. The Dashboard page is split into distinct areas. The upper area is the tool bar. -
Page 50: Figure 3.22 Ups Detail Page
All UPS added in the PowerPanel® Cloud with the same account are displayed in the Dashboard (Figure 3.21). PowerPanel® App provides Group mode and UPS mode to display the UPS structure (❸, ❹ in Figure 3.21). Click to edit the name and time zone of the Group/UPS or delete the Group/UPS. -
Page 51: Figure 3.23 Device Event
On the Device Event page (Figure 3.23), the Power Problem Summary summarizes the power condition statistics during different periods of time. This information can be used to analyze the quality of the power source (❶ in Figure 3.23). Users can review the power condition of the device on the Device Event Log (❷... -
Page 52: Figure 3.24 Device Setting
expired, the color of battery icon will turn red (in Figure 3.26). Info page includes UPS model name and firmware version. Figure 3.24 Device Setting Figure 3.25 Firmware Update Figure 3.26 Battery Expiration... -
Page 53: Event
3.2.2 Event The Event page provides the device event log (Figure 3.27) for users to track the events of all devices. Select an event to review the current status information. Filter the device, status or range to find the target event. -
Page 54: Status Log
3.2.3 Status Log The Status Log page provides the device status log (Figure 3.28) for users to track the status of all devices. Select the case to review the detailed information about the current status of the device. Filter the status or range to find the target status log. -
Page 55: Setting
3.2.4 Setting The Setting page provides information about version of PowerPanel® Cloud Solution. Users can also set preferences on Temperature Unit and Language. Links for web-based support and the company website are also provided (Figure 3.29). Language selection includes English, French, German, Japanese, Russian and Chinese (Traditional and Simplified.) Figure 3.29 Setting... -
Page 56: Account
3.2.5 Account The Account page allows users to view current plan used, as well as Purchase Plan and Plan Setting (Figure 3.30). Figure 3.30 Account Plan Setting includes Activate Plan and Select Plan. User can manually activate plan (by entering Plan Key) or select plan purchased from mobile platform. -
Page 57: Chapter 4 Purchase
Level 2 / Level 3 to include more data for users to utilize. Please refer to Table 4.1 for details (Level 4 is not available on mobile platform. If you are interested, please contact your local CyberPower team.) -
Page 58: Figure 4.2 Purchase Plan
Click the plan to confirm the service provided for the account. All purchase is based on 1-year. Figure 4.2 Plan Options After completing the purchase, users will be guided to Plan Setting. Click Save and complete the setup procedure. Table 4.1 Plan Difference Feature Level 1 Level 2... -
Page 59: Plan Setting
Plan Setting Plan Setting provides users with functions of choosing devices. User can manually activate plan (by entering Plan Key) or select plan purchased from mobile platform. Users can obtain free trial by adding the device with PowerPanel® software or the Remote Cloud Card. When the trial expired, users have to purchase plan so that devices can be accessed from Cloud. -
Page 60: Figure 4.4 Select Plan
Users need to confirm and save the list before devices normally accessed from PowerPanel® Cloud. When users want to change, click Select Plan. Devices qualified with trial will be marked, which can be accessed no matter they are selected or not until they expire. Select All means select devices by order;... -
Page 61: History
History When the purchase is completed, the History page provides a list of the purchase logs and displays the product information (Figure 4.5). Figure 4.5 History The details provide the information about the product when it was purchased (Figure 4.7 and Figure 4.7). -
Page 62: Figure 4.6 Purchase List
Figure 4.6 Purchase List Figure 4.7 Order detail... -
Page 63: Chapter 5 Faq
Chapter 5 FAQ Q1: What is PowerPanel® Cloud? PowerPanel® Cloud is a server that collects information from RCCARD100/RWCCARD100/Software (PPP/PPB) and transmits information to end user via its interface. In cloud solution, UI can be web portal or mobile app. Q2: How does user connect to PowerPanel® Cloud? -For users using UPS without network management card interface, they can access via PPP/PPB;... - Page 64 Q4: I used RWCCARD100/RCCARD100 to connect to Cloud but not getting free trial. My device is locked in the device list. How do I fix this? Please check below and try to add the card again. Ensure 8883 port is open on your Router Ensure DNS Server on your WiFi Router is working correctly (we suggest configuring your network settings to use the IP addresses 8.8.8.8 as your DNS servers)
- Page 65 Q6: What does this message mean? It means your RCCARD100 was previously added to another account. For example, you have to delete the device from A account before RCCARD100 can be added in B account. Q7: Why am I still receiving notification even if my app status is log-out? For security reasons, your app account will be automatically logged out after not using for a while.
- Page 66 Q9: When the card is installed on another device, is the free trial removed or added to the device? When the system detects the card is installed on another device, the card is automatically converted to the replacement device. Q10: When the card is switched to another account, how do I reset? When the system detects the card is switched to another account, the card is automatically converted to the new account, and users do not have to manually transfer the card on server.
- Page 67 Q13: I try to add my RCCARD100 to Cloud: card is plugged in and the message shows added successfully after QR code is scanned (or MAC/Key entered), but I don’t see my device on dashboard. What should I do? Please try to log out and log in to your account. If still no device, please check below and try the process again: Ensure 8883 port is open on your Router Ensure DNS Server on your WiFi Router is working correctly (we...
- Page 68 Cyber Power Systems, Inc www.cyberpower.com For USA and Canada: 4241 12th Ave East, Suite 400 Shakopee, MN 55379 Toll-free: (877) 297-6937 For all other regions: Please visit our website for local contact information. Copyright © 2021 Cyber Power Systems, Inc. All rights reserved.