Frequent Regeneration; Unit Stuck In Cycle; Equipment Noise - Kinetico Essential Series Technical Manual

Frequent Regeneration

Problem
1. High water usage.
2. Unit regenerates more frequently
than necessary.
3. Lack of understanding regarding
Essential Series units.

Unit Stuck in Cycle

Problem
1. Unit stuck in regeneration /
backwash cycle.
2. Unit stuck in service cycle.

Equipment Noise

Problem
1. Unit makes squealing noise during
regeneration.
2. Unit makes gurgling, hissing, or
bubbling sound (A small amount
of Noise during startup and refill is
normal).
3. Groaning while water being used.
Essential Series Gold and Platinum
Possible Cause
A. Customer uses more water than
expected
B. Leak in plumbing or fixture (greater
than minimum flow rate required
for metering).
A. Incorrect AccuDial setting
B. Meter disc not moving and
regeneration start pawl in gap
C. Control valve stuck in "Open"
position (causes continuous
regeneration) due to debris under
seal or stray pressure signal
D. Incorrect meter gearing
Customer is used to electrical units
with timers
Possible Cause
A. Control flow path is plugged at the
regeneration nozzle or regeneration
flow control
B. Regeneration drive pawl and/or
spring is weak or broken
C. Damaged tooth on control disc
D. Eccentric pin is worn/damaged
E. Regeneration gears not moving
A. Regeneration start pawl broken or
missing
B. Unit will not regenerate
automatically
Possible Cause
Control disc not flat or sealing
properly against the ceramic disc.
A. Trapped air in piping following
installation.
B. Air being drawn into piping.
C. Brine line and/or valve not air
checking.
High feed pressure.
32
Solution
A. Inform customer of expected
frequency based on actual usage
B. Repair the leak
A. Adjust AccuDial
B. Refer to "Hard Water
Troubleshooting" section step 1
C. Remove debris (if present) or
replace level 1 (stray pressure signal
due to poor seal under ceramic
disc)
D. Rework the meter gearing
Explain to customer that Kinetico
units regenerate based on volume as
opposed to time
Solution
A. Clean the regeneration flow path
B. Replace regeneration drive pawl
C. Replace control disc
D. Replace eccentric pin (snap fit)
E. Free obstruction or impediment to
gearing
A. Replace or install regeneration start
pawl
B. Refer to "Hard Water
Troubleshooting" section step 2
Solution
Replace control disc, balance piston
spring and balance piston O-ring.
A. Release all trapped air from piping.
B. Identify source and fix air leak.
C. Identify and replace faulty parts.
Reduce feed pressure.