Table of Contents
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Index
A
About the IP Phone 1120E 7
Activity code 25
Agent and MQA login options 19
Agent and Supervisor features 17
Agent features 23
Agent key 32
Agent login 17
Answer ACD calls 23
Answer Agent 31
Answer Emergency 32
B
Basic features 7
C
Call Agent 33
Call party information 37
Contact your supervisor 28
Context-sensitive soft keys 10, 37
Copy key 13
D
Date/time display 37
Default login 21
Directory key 13
Directory Number 38
display areas 15
Display Network Diagnostics Utili-
ties 14
DN 38
E
Emergency 26
Enter key 12
Expand key 12
F
Feature display 38
Fixed key 38
Flexible Feature Code (FFC) 38
Force Call 24
G
Goodbye key 12, 38
H
Handsfree / Speaker key 11
Headset key 12
Hold key 12
I
Indicator status 38
Information display 38
Information line 39
Interflow 33
Interrupted dial tone 39
L
Line (DN) key 10
Login with Agent ID and MQA 19
Index
43
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Table of Contents
