(Hold)
Supervisor
To place a call to your supervisor:
Supervisor
To return to the ACD call:
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To conference in your supervisor during a call in progress:
Supervisor
Supervisor
1. Press the
Hold
on hold.
2. Press the
Supervisor
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Press the
Supervisor
Note: Calls are automatically put on hold
when you use the
Press the
In-Calls
1. Press the
Supervisor
privately with your supervisor.
2. Press the
Supervisor
conference call with you, your
supervisor, and the other caller.
Agent features
key to put the current call
key.
key.
Supervisor
key.
key.
key to talk
key again for a
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