Troubleshooting - Felton TATE Installation Manual

TROUBLESHOOTING

ISSUE
The device does not function
(i.e. the LED light is not on)
The water temperature does not match
the indicated display
Constant flow of water
The water shuts off before maximum run
time has been reached
The device is working but has
no water flow
Interface flashes green
The Digital Control Unit is damp or wet
The Control Unit does not respond to
temperature and flow adjustment*
*Important: Controlling the flow rate is only possible with the Smartflow Digital Shower Mixer.
If issue persists or is not covered in the above, please contact our Felton
20
FELTON
The AC adapter is not connected
to the mains
Mains power failure
The AC adapter is not connected to the Control
Unit
The digital mixer is not working
Hot and cold water connections reversed
Hot or cold water stop valve closed or only half
opened
Kink in supply hose
Connecting pipe blocked
No hot water
Temperature sensor defect
Difference in supply pressure between hot
and cold water is greater than 100kPa
Unit will not turn off
Flow sensor is defective
Motors are not calibrated
Stop valves closed
No water supply
Kink in supply hose
Cleaning mode active
Inlet and outlets of the digital mixer are
not properly sealed
The interface elements
are connected incorrectly
The interface is defective
The knob is not running smoothly
Technical Team on 0800 743 358 or sales@felton.co.nz
PROBLEM TROUBLESHOOT
Connect device to the mains power
Check household fuse box
Follow Step 15 on Installation Guide
Follow Step 14 on Installation Guide
Check connections are correct
Fully open both stop valves
Check connection hoses
Flush pipes and clean filter
Check hot water tank and instantaneous
connections
Carry out function «Diagnostic Test»
in User Guide
Balance pressure to eliminate difference
Carry out function «Diagnostic Test»
in User Guide
Carry out function «Diagnostic Test»
in User Guide
Carry out function «Diagnostic Test»
in User Guide
Open stop valves fully
Restore water supply
Check connection hoses
Wait 45 seconds or press the digital mixer
to cancel
Inspect all connections, reseal if necessary
Follow Step 14 on Installation Guide
Carry out function «Diagnostic Test»
in User Guide
Remove and clean knob