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TMG3200-TE+1, TMG3200-DS3+1, TMG3200-STM1+1, TMG7800-TE+1, TMG7800-DS3+1, TMG7800-STM1+1, Tdev, TMP800, TMP6400, TMP6400-CTRL, TMP6400-TMS, Tmonitor, TM1000, Toopack, Toolpack API, TB640, TB-8, TB-16, and TB-Video, are trademarks of TelcoBridges Inc. All other trademarks are the property of their owners. This information is subject to change without notice.
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This term is used as a generic reference to 1+1 patch panels, which enable a TMG800 to connect to a TMG800 +1. Contact Us If you have comments about this guide or any other TelcoBridges technical documentation, please send an E-mail to support@telcobridges.com.
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TMG800 and TMG800 +1 Installation Guide Setting the Time Zone ....................... 37 Configuring the Tmedia VoIP Gateway Using the Web Portal .......... 38 Changing VoIP Interface Addresses ................. 38 Chapter 4 System Backups ......................39 Creating a Database Backup .................... 40 Downloading a Database Backup ..................
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Table of Contents Chapter 6 System Upgrades......................59 Installing a New License ....................59 Chapter 7 Troubleshooting Tools....................61 Connecting to the Serial Port of the Tmedia VoIP Gateway ..........62 Configuring the Terminal Emulator Application ..............63 Reporting a Problem ......................64 Setup Information ......................
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TMG800 and TMG800 +1 Installation Guide viii...
Chapter 1 Introduction This chapter provides an introduction to the installation and setup for the following system configurations: • Tmedia Standalone System: TMG800 operating in standalone mode. • Tmedia 1+1 System: TMG800 operating in conjunction with a TMG800 +1, including its associated 1+1 patch panel. The following topics are covered: •...
TMG800 and TMG800 +1 Installation Guide Installation Overview The installation and setup a Tmedia system (see figure 1.1 on page 2) is described by a series of topics in the following order: • Rack mounting the Tmedia 1+1 system • Connecting to the Tmedia Management Interface •...
Introduction Installation Prerequisites For the installation to proceed without interruption, it is important that you verify that you have all necessary materials on hand. Prior to the installation, you should have: • Adequate space for the installation of your Tmedia 1+1 system. You will need to mount the Tmedia 1+1 system on a 19”...
TMG800 and TMG800 +1 Installation Guide Recommended Reading This document assumes that you have a clear understanding of the installation of the TelcoBridges Tmedia VoIP gateways and have been trained to work with the equipment. If you have any technical...
Installing the Equipment Chapter 2 Installing the Equipment This chapter provides information about the following topics: • Package contents • Rack mounting the Tmedia 1+1 system • Connecting to the Tmedia management interface • Connecting to a VoIP network • Connecting to a PSTN network •...
TMG800 and TMG800 +1 Installation Guide Package Contents Depending on your system requirements, you may receive one or more of the following items: • Section 2.1.1 “TMG800” on page 6. • Section 2.1.2 “TMG800+1 (includes its associated 1+1 patch panel)” on page 7. •...
Installing the Equipment 2.1.2 TMG800+1 (includes its associated 1+1 patch panel) • One (1) TMG800+1 unit (TMG800-RJ). See figure 1.1 on page 2. • One (1) set of mounting brackets and screws, used to mount the TMG800+1 to a 19" rack. •...
TMG800 and TMG800 +1 Installation Guide Rack Mounting the Tmedia Equipment The Tmedia equipment is mounted on a customer provided equipment rack using the mounting hardware packaged in the box. 2.2.1 Prerequisites To rack mount the Tmedia equipment, you will need: •...
Installing the Equipment 2.2.3 Installing the Tmedia 1+1 System on an Equipment Rack The TMG800, TMG800 +1, and patch panels are mounted on the 19” equipment rack using the angle brackets and screws provided in the box. To mount the TMG800 proceed as follows: Using four metal screws, attach one angle bracket to the front, left-hand side of the TMG800, when viewed from the front, as shown in figure 2.1 on page 10.
Installing the Equipment Choosing your Connection Procedures Use the following diagram to guide you in selecting your installation section. Choosing Your Setup Standalone System 1+1 System Adding/Replacing Setup Setup a Unit I am setting I am setting I am adding or up a up a replacing a...
Standalone TMG800 and TMG800 +1 Installation Guide Tmedia Standalone System If you are here, you have a TMG800 that you will set up as a standalone system. This section covers the following procedures for a TMG800 standalone system: • Section 2.4.1 “Connecting to the Tmedia Management Interface” on page 13. •...
Standalone Installing the Equipment 2.4.1 Connecting to the Tmedia Management Interface The Tmedia Management Interface enables administrators to perform management tasks on the TMG800. Prerequisites To communicate with the Tmedia Management Interface, the following is needed: • One CAT5 Ethernet cable with RJ45 male-male terminations. Interconnections The TMG800 provides a Tmedia Management Interface, using one Gigabit Ethernet network link, as shown in figure 2.3 on page 13.
Standalone TMG800 and TMG800 +1 Installation Guide 2.4.2 Connecting to a VoIP Network The TMG800 features dual GigE ports for connection to different VoIP networks. This provides an access point to manage VoIP traffic. Should one of the IP networks fail, the TMG800 will continue to manage VoIP traffic using the alternate network.
Standalone Installing the Equipment 2.4.3 Connecting to the PSTN A TMG800 with 8 RJ48C type ports enables the connection to T1/E1 lines. The termination impedance is set at 100 ohms for T1 lines and 120 ohms for E1 lines. It is possible to connect an external balun in order to convert the line impedance to 75 ohms.
Standalone TMG800 and TMG800 +1 Installation Guide 2.4.4 Powering Up The TMG3200 is furnished with two AC or DC power connections. Only once all other equipment installation work has been completed should the TMG800 be powered up. 2.4.4.1 Connecting to AC Power Prerequisites To power the TMG800, you will need: •...
Standalone Installing the Equipment 2.4.4.2 Connecting to DC Power The TMG800 DC model is furnished with two DC power connection ports. In addition, each DC powered TMG800 is supplied with either one or optionally two DC power cables. To connect the TMG800 to DC power: Note Two types of cable with different coloring are available.
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Standalone TMG800 and TMG800 +1 Installation Guide To connect a TMG800 with dual DC power ports to power: Connect one DC cable supplied with the TMG800, as shown in figure 2.8 on page 18, to the DC outlet at the rear of the TMG800. Note Two types of cable with different coloring are available.
Standalone Installing the Equipment 2.4.5 Start Up The first time that you connect to a Tmedia VoIP Gateway, you must configure it as a standalone unit. Once the configuration settings have been applied, your TMG800 will start up and display the web portal configuration management tool.
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Standalone TMG800 and TMG800 +1 Installation Guide The Progress page is displayed, confirming the change.
Installing the Equipment Tmedia 1+1 System If you are here, you have a Tmedia 1+1 system. This section covers the following procedures for a Tmedia 1+1 system: • Section 2.5.1 “Connecting to the Tmedia 1+1 System Management Interfaces” on page 22. •...
TMG800 and TMG800 +1 Installation Guide 2.5.1 Connecting to the Tmedia 1+1 System Management Interfaces The Tmedia Management Interface enables administrators to perform management tasks on a Tmedia 1+1 system. Prerequisites To communicate with the Tmedia Management Interface, the following is needed: •...
Installing the Equipment 2.5.2 Connecting to the Tmedia Control Network The Tmedia Control network permits a TMG800 to be connected to a TMG800 +1, thereby enabling a sharing of system resources. Prerequisites To connect the TMG800 and TMG800 +1 to the Tmedia control network, you will need: •...
TMG800 and TMG800 +1 Installation Guide 2.5.3 Connecting to the Tmedia 1+1 System VoIP Network(s) Each TMG800 and TMG800 +1 features dual GigE ports for connection to different VoIP networks. This provides an access point to manage VoIP traffic. Should one of the IP networks fail, the Tmedia 1+1 system will continue to manage VoIP traffic using the alternate network.
Installing the Equipment 2.5.4 Connecting to the PSTN in a Tmedia 1+1 System A Tmedia 1+1 system with an RJ TDM interface featuring 8 RJ48C type ports enables the connection to T1/E1 lines. The termination impedance is set at 100 ohms for T1 lines and 120 ohms for E1 lines. It is possible to connect an external balun in order to convert to 75 ohms.
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TMG800 and TMG800 +1 Installation Guide TMG800-RJ TMG800-RJ-1+1 Tmedia Tmedia 1+1 From Network Figure 2.12 TMG800-RJ and TMG800-RJ-1+1 connecting to the TDM 1+1 8/T1/E1 patch panel...
Installing the Equipment 2.5.5 Powering Up The Tmedia 1+1 systems are furnished with two AC or DC power connections. Only once all other equipment installation work has been completed should the Tmedia 1+1 system be powered up. Prerequisites To power the TMG800 and TMG800 +1, you will need: •...
TMG800 and TMG800 +1 Installation Guide 2.5.5.2 Connecting to DC Power The TMG800 and TMG800 +1 DC models are furnished with two DC power connection ports. In addition, each DC powered TMG800 is supplied with two DC power cables. To connect the TMG800 and TMG800 +1 to DC Power Connect the first DC power connector of the TMG800 and TMG800 +1 to DC power source one.
Installing the Equipment 2.5.6 Start Up The first time that you connect to a Tmedia VoIP Gateway, you must configure the system as either a primary or secondary unit in a Tmedia 1+1 system. Once these configuration settings have been applied, your Tmedia VoIP Gateway will start up and display the web portal configuration management tool.
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TMG800 and TMG800 +1 Installation Guide To indicate that this unit will be used as the primary unit in a Tmedia 1+1 system, click the TMG800 Standard image. The Validation page is displayed. Click Yes, it’s connected like that already.
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Installing the Equipment The Progress page is displayed.
TMG800 and TMG800 +1 Installation Guide 2.5.6.2 Secondary Unit Connect to the web portal of the Tmedia 1+1. The Welcome page appears. Click Yes, it’s already connected like that. Click Yes to configure the Vlans...
TMG800 and TMG800 +1 Installation Guide Verifying the LED Status Indications When the Tmedia VoIP Gateway has been powered, verify the front panel of the unit to determine that all indications are normal. Function Reset Figure 2.15 Front display and LEDs Powering Down Powering down the Tmedia VoIP Gateway requires that the Linux embedded host be shut down.
Chapter 3 Initial System Configuration This chapter provides information about the following topics: • Connecting to the Tmedia VoIP Gateway • Retrieving Tmedia VoIP Gateway Information • Changing the Tmedia VoIP Gateway Management Port IP Address • Changing the Tmedia VoIP Gateway Management Port Passwords •...
TMG800 1+1. The Tmedia VoIP Gateway enables you to retrieve system information with the following shell commands: • tbproduct (retrieve the Tmedia product type). See http://docs.telcobridges.com/mediawiki/index.php/TMG:Get_Product_Type, for further information. • tbserial (retrieve the Tmedia serial number). See http://docs.telcobridges.com/mediawiki/index.php/TMG:Get_Serial_Number, for further information.
The management port of the Tmedia VoIP Gateway (labeled MGMT0) is configured using DHCP by default. It can be modified it using the following shell script: • tbchangeip. See http://docs.telcobridges.com/mediawiki/index.php/TMG:Change_Management_IP_Address, for further information. Changing Tmedia VoIP Gateway Management Port Passwords...
Password: root Changing VoIP Interface Addresses The default address of the VoIP interfaces of the Tmedia VoIP Gateway can be modified. To learn how this is done, refer to the Web Portal tutorial guide on the Telcobridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Change_VoIP_Interface_IP_Address...
Chapter 4 System Backups This chapter provides information about the following topics: • Creating a database backup • Downloading a database backup • Uploading a database backup • Restoring a database backup...
Backups are performed using the web portal. To learn about how to create backups, refer to: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_v2.5:Database_Backup Downloading a Database Backup A backup of system data is stored on the hard drive of the Tmedia VoIP Gateway. It is important that system backups be downloaded to an external storage device.
Chapter 5 Hardware Maintenance Procedures This chapter provides information about the following topics: • Preparing for hardware replacement • Choosing your maintenance procedure • Replacing a standalone TMG800 • Adding a TMG800 +1 to a standalone TMG800 • Replacing a unit on a Tmedia 1+1 system •...
• A backup of your system settings Obtaining a License Key To obtain a license key, connect to the license server at: https://licenses.telcobridges.com Figure 5.1 License Server To learn more about how to obtain a license key, refer to: http://docs.telcobridges.com/mediawiki/index.php/Support:License_server...
Hardware Maintenance Procedures Choosing your Maintenance Procedure Use the following diagram to guide you in selecting your maintenance procedure. Choosing Your Maintenance Procedure I am replacing I am adding a I am replacing a a TMG800 TMG800 +1 unit in a Standalone unit.
TMG800 and TMG800 +1 Installation Guide Replacing a Standalone TMG800 Warning: This procedure will require some system downtime. Prerequisites The replacement of a standalone TMG800 is comprised of three parts: • Removal of the defective unit • Installation of a replacement unit •...
Hardware Maintenance Procedures 5.3.2 Installing a Replacement Unit 5.3.2.1 Rackmount the Replacement Unit The TMG800 is mounted on a customer provided equipment rack using the mounting hardware packaged in the box. Refer to Section 2.2 “Rack Mounting the Tmedia Equipment” on page 8. 5.3.2.2 Connect to the Management Interface The Tmedia Management Interface enables administrators to perform management tasks on the...
The backup of your system configuration settings, described in Section 4.1 “Creating a Database Backup” on page 40, will need to be restored after the replacement of the defective unit. Restoring a database backup is described in Section 4.4 on page 40. To learn about how to restore system backups, refer to: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_v2.5:Restoring_a_Database_Backup...
Hardware Maintenance Procedures Adding a TMG800 +1 to a Standalone TMG800 Warning: This procedure will require some system downtime. Prerequisites To add a TMG800 1+1 to a Standalone TMG800, perform the following procedures: • Install the TMG800 1+1 on the equipment rack •...
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TMG800 and TMG800 +1 Installation Guide Select ResetHostRole for the action, and click Apply Action. Reconnect to the same TMG800. The Welcome page appears. To select the manner in which you wish to use the TMG800, click the TMG800 1+1 image.
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Hardware Maintenance Procedures To indicate that this unit will be used as the primary unit in a Tmedia 1+1 system, click the TMG800 Standard image. The Validation page is displayed. Click Save configure the Vlans.
TMG800 and TMG800 +1 Installation Guide 5.4.2 Install the TMG800 +1 on the Equipment Rack The TMG800 +1 is mounted on a customer provided equipment rack using the mounting hardware packaged in the box. Refer to Section 2.2 “Rack Mounting the Tmedia Equipment” on page 8. 5.4.3 Install a Patch Panel If your system features a TMG800-RJ TDM...
Hardware Maintenance Procedures Follow the procedure described in Section 2.5.3 “Connecting to the Tmedia 1+1 System VoIP Network(s)” on page 24. VoIP Network 1 VoIP Network 2 Gigabit Gigabit Ethernet Ethernet Switch 1 Switch 2 VoIP Network 1 VoIP Network 2 5.4.7 Connect to the PSTN Network The Tmedia 1+1 features a variety of interfaces to the PSTN network.
TMG800 and TMG800 +1 Installation Guide 5.4.9 Start Up Connect to the web portal of the Tmedia 1+1. The Welcome page appears. Click Yes, it’s already connected like that. Click Ok to configure the Vlans.
TMG800 and TMG800 +1 Installation Guide Replacing a Unit on a Tmedia 1+1 System Warning: This procedure will require some system downtime. Prerequisites To replace a unit on a Tmedia 1+1 system, you will need a license from the license server (if replacement is a spare unit only).
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Hardware Maintenance Procedures Select the Hosts status tab. Select ResetHostRole for the action, and click Apply Action.
TMG800 and TMG800 +1 Installation Guide 5.5.2 Installing a Replacement Unit To install a replacement unit on a Tmedia 1+1 system, you will need to perform the following procedures: • Rackmount the replacement unit • Connect to the Management interface •...
Hardware Maintenance Procedures 5.5.2.4 Connect to the PSTN Network If your system is using a TMG800-RJ TDM interface, refer to Section 2.4.3 “Connecting to the PSTN” on page 15. 5.5.3 Starting Up the Tmedia 1+1 System To start up a unit: Power up the Tmedia 1+1 system.
TMG800 and TMG800 +1 Installation Guide 5.5.4 Start Up Depending on how a new primary or secondary unit will be used, you will need to select from one of the four following possibilities: • Replacing a primary unit with another replacement primary unit •...
Chapter 6 System Upgrades Refer to the TB Wiki for information about system upgrades at: http://docs.telcobridges.com/mediawiki/index.php/Tmedia_Upgrade Installing a New License The TMG800 and TMG800 +1 each require separate licenses. To install a new license on a Tmedia system, follow the steps described at the following link: http://docs.telcobridges.com/mediawiki/index.php/Add/Change_Licenses...
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TMG800 and TMG800 +1 Installation Guide...
Chapter 7 Troubleshooting Tools This chapter provides information about the following topics: • Connecting to the Serial Port of the Tmedia VoIP Gateway • Configuring the Terminal Emulator application • Reporting a Problem • Preparing your setup information • TbDebug Debug Dump Files •...
TMG800 and TMG800 +1 Installation Guide Connecting to the Serial Port of the Tmedia VoIP Gateway The serial port interface enables administrators to perform management tasks on the Tmedia VoIP Gateway. To connect to the serial port of a Tmedia VoIP Gateway: Connect a CAT5 RJ-45 (male-male) cable (supplied with unit) between the com port of your computer and the serial port (labelled 10101) of the Tmedia VoIP Gateway as shown in figure 7.1 on page 62.
Troubleshooting Tools Configuring the Terminal Emulator Application Before communicating with the Tmedia Management Interface, you must first configure a terminal emulator or console application to communicate with the Tmedia VoIP Gateway in order to configure initial settings. Available terminal emulation software includes: •...
TMG800 and TMG800 +1 Installation Guide Reporting a Problem TelcoBridges has developed extensive tools to gather information about a Tmedia system to solve problems quickly. Users MUST gather all related logs before reporting a problem to TelcoBridges Support via Email or MSN. Various logging methods are described in the following sections.
7.7.1 tbx_cli_tools_remote The tbx_cli_tools_remote tool can be used to get the text-based GUI control of TB applications like Toolpack_Engine, Toolpack_sys_manager, tbstreamserver, and others which are run in background. For further information about tbx_cli_tools, refer to Telcobridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Application:tbx_cli_tools_remote...
2b. Using minicom, for example: [root@TB005375]# minicom Enter the following command: mv88eMonitor 0x4 0x4 3 Start pcap capture on the server Ethernet port (either wireshark or tcpdump) To stop the tracing: mv88eMonitor 0 0 3 For further information, refer to the TelcoBridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/VoIP_Ethernet_Capture#TMG3200...
The tbsigtrace program is a tool used to capture TDM-based (SS7, ISDN, CAS) and IP-based (SIP, SIGTRAN, H.248/MEGACO) protocols packets. Note This application can be started using the Web Portal. For further information, refer to the TelcoBridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Debug_Application:Tbsigtrace...
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TMG800 and TMG800 +1 Installation Guide...
TMG800 and TMG800 +1 Installation Guide RJ48C Wiring Diagram: Crossover and Straight Cables RJ48C (T1/E1) Wiring Schematic: Crossover Cable RX/Ring/- RX/Ring/- RX/Tip/+ RX/Tip/+ Not Connected Not Connected TX/Ring/- TX/Ring/- TX/Tip/+ TX/Tip/+ Not Connected Not Connected Not Connected Not Connected Not Connected Not Connected RJ48C (T1/E1) Wiring Schematic: Straight Cable RX/Ring/-...
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