TelcoBridges Tmedia TMG800 Installation Manual
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TelcoBridges Tmedia TMG800 Installation Manual

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Tmedia
TMG800 System Installation Guide
9010-00206-1A , Issue 1.2

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Summary of Contents for TelcoBridges Tmedia TMG800

  • Page 1 Tmedia TMG800 System Installation Guide 9010-00206-1A , Issue 1.2...
  • Page 2 1+1 Solution, TB-16-E1/T1/J1, TB640-DS3, TB640-E1/T1/J1, TB640-OC3/STM-1, TB-8-E1/T1/J1, TB-IVR Mezzanine, TB- Multi-Blade, TB-Multi-Blade Mezzanine, TB-N+1-15 Solution, TB-N+1-3 Solution, TB-StreamServer, TB-Video, TB-VoIP Mezzanine, TM-1000 Network Probe are trademarks of TelcoBridges Inc. All rights reserved 2009. All other trademarks are property of their owners. This information is subject to change without notice.

  • Page 3: About This Guide

    Preface About this Guide This guide describes the installation and setup of the Tmedia TMG800 telecom platform and the connections to voice, and IP networks. Conventions Terminology Description Tmedia Management This is the interface used to configure and manage the TMG800.
  • Page 4 TMG800 Installation Guide...

  • Page 5: Table Of Contents

    Table of Contents Table of Contents Chapter 1 Introduction ........................1 Installation Overview ......................2 Installation Prerequisites ..................... 3 Preventing Electrostatic Discharge Damage............... 3 Recommended Reading ..................... 4 Chapter 2 Equipment Connections ....................5 Package Contents ....................... 6 2.1.1 TMG800 Package Contents ....................6 Rack mounting the TMG800 ....................
  • Page 6 TMG800 Installation Guide Tbdebug Dump Files (Mandatory)..................27 Application Logs ........................ 27 Backdoor Tools ......................... 28 5.7.1 tbx_cli_tools_remote ......................28 5.7.2 Line/Trunk Status (Tbshowls).................... 29 5.7.3 VoIP Traffic Capture......................29 5.7.4 Wireshark (formerly called Ethereal) ................. 29 5.7.5 Tbstreamlisten........................30 5.7.6 Stream Server Audio Packets to Wave File ..............

  • Page 7: Chapter 1 Introduction

    Chapter 1 Introduction This chapter provides an introduction to the installation and setup of the TMG800. The following topics are covered: • Installation overview • Installation prerequisites • Other recommended reading...

  • Page 8: Installation Overview

    TMG800 Installation Guide Installation Overview The installation and setup of the TMG800 consists of a procedures organized in the following order: • Rack mounting the TMG800 • Connecting to the Tmedia management interface • Connecting to the VoIP network • Connecting to the PSTN •...

  • Page 9: Installation Prerequisites

    Attention Always follow ESD prevention procedures when removing and replacing modules: • Ensure that the TelcoBridges Tmedia units are electrically connected to earth ground. • Wear an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the wrist strap clip to an unpainted surface of the Tmedia unit or the grounded equipment rack in order to channel away all ESD voltage safely to ground.

  • Page 10: Recommended Reading

    TMG800 Installation Guide Recommended Reading This document assumes that you are well versed in the installation of TelcoBridges Tmedia units and have been trained to work with the equipment. If you have any technical questions, please contact TelcoBridges technical support or send an E-mail to support@telcobridges.com.

  • Page 11: Chapter 2 Equipment Connections

    Chapter 2 Equipment Connections This chapter provides the procedures for the connection of a TMG800 to a Tmedia management interface, the PSTN and IP networks. Topics covered are: • Verifying the List of Materials • Rack mounting the TMG800 • Connecting to the Tmedia Management Interface •...

  • Page 12: Package Contents

    TMG800 Installation Guide Package Contents You will have received a TMG800, a telecom platform on which you will run your telecom applications. 2.1.1 TMG800 Package Contents In the TMG800 box, you will find: • One TMG800 • One set of mounting brackets with screws. These are used for the mounting of a TMG800 on a 19” rack.

  • Page 13: Rack Mounting The Tmg800

    Equipment Connections Rack mounting the TMG800 The TMG800 is mounted on a customer provided equipment rack using the mounting hardware packaged in the box. 2.2.1 Prerequisites To rackmount the TMG800, you will need: • One 19” customer provided equipment rack. Racks must be solidly anchored to the floor with appropriate support at the top of the racks.

  • Page 14: Mounting The Tmg800

    TMG800 Installation Guide 2.2.3 Mounting the TMG800 The TMG800 is mounted on the 19” equipment rack using the angle brackets and screws provided in the box. To mount the hardware, proceed as follows: To mount the TMG800, proceed as follows: Using two metal screws, attach one angle bracket to the front, left-hand side of the TMG800 when viewed from the front, as shown in figure 2.1 on page 8.

  • Page 15: Connecting To The Tmedia Management Interface

    Equipment Connections Connecting to the Tmedia Management Interface The Tmedia Management Interface enables administrators to perform management tasks on the TMG800. 2.3.1 Prerequisites To communicate with the Tmedia Management Interface, the following is needed: • One CAT5 Ethernet cable with RJ45 male-male terminations. 2.3.2 Interconnections The TMG800 provides a Tmedia Management Interface, using one Gigabit Ethernet network link, as...

  • Page 16: Connecting To A Voip Network

    TMG800 Installation Guide Connecting to a VoIP Network The TMG800 features dual GigE ports for connection to different VoIP networks. This provides an access point to manage VoIP traffic. Should one of the IP networks fail, the TMG800 will continue to manage VoIP traffic using the alternate network.

  • Page 17: Connecting To The Pstn

    Equipment Connections Connecting to the PSTN The TMG800 features 8 modular 8-conductor RJ48 type jacks for connection to T1/E1/J1 lines. You will need one cable for each (T1/E1/J1) interface on the TMG800. If you are making your own cables, refer to figure 2.5 on page 12 for crossover or straight cable wiring connections.
  • Page 18 TMG800 Installation Guide RJ 48 (T1/E1/J1) Wiring Schematic: Crossover Cable RX/Ring/- RX/Ring/- RX/Tip/+ RX/Tip/+ Not Connected Not Connected TX/Ring/- TX/Ring/- TX/Tip/+ TX/Tip/+ Not Connected Not Connected Not Connected Not Connected Not Connected Not Connected RJ 48 (T1/E1/J1) Wiring Schematic: Straight Cable RX/Ring/- RX/Ring/- RX/Tip/+...

  • Page 19: Powering Up

    Equipment Connections Powering Up The TMG800 is furnished with one AC or DC termination points. Only once all other equipment installation work has been completed should the TMG800 be powered up. 2.6.1 Prerequisites To power the TMG800, you will need: •...

  • Page 20: Connecting To Dc Power

    TMG800 Installation Guide 2.6.3 Connecting to DC Power The TMG800 is furnished with one DC power connection port. To connect the TMG800 to DC power: Connect a ground wire to the ground lug located at the rear of the TMG800, as shown in figure 2.7 on page 14.

  • Page 21: Verifying The Led Status Indications

    Equipment Connections 2.6.4 Verifying the LED Status Indications Front of Unit When the TMG800 has been powered, verify the front panel to determine that all indications are normal. See Table 2.2 on page 15. Table 2.2 Tmedia Unit Displays Description •...
  • Page 22 TMG800 Installation Guide Rear of Unit When the TMG800 has been powered, verify the rear panel LEDS for each of the 8 trunks ports to assure that indications are normal. See Table 2.3 on page 16. Table 2.3 Tmedia Rear Unit Displays Description Yellow LED (Left Side of Trunk Port) •...

  • Page 23: Initial System Configuration

    Chapter 3 Initial System Configuration This chapter provides the initial procedures that are required in order for you to be able to configure your TMG800. The following topics are covered: • Configuring the TMG800 • Setting the Time Zone • Configuring the Toolpack System Using the Web Portal •...

  • Page 24: Configuring The Tmg800

    TMG800 Installation Guide Configuring the TMG800 The TMG800 comes with the Toolpack and Media Gateway applications pre-installed. In order to make changes to system configuration, you must connect the front port (labelled Ethernet) of the TMG800 to a terminal. The IP address of the TMG800 is assigned automatically through DHCP, however, default configurations can be changed manually.

  • Page 25: Setting The Time Zone

    To change the default configuration of the Toolpack system using the Web Portal, follow the steps described in the Web Portal System Configuration Tutorial Guide. This document can be obtained from TelcoBridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Web_Portal_Tutorial_Guide_Versions The default login information for the Web Portal application is: •...

  • Page 26: Changing The Tmg800 Host Ip

    Changing VoIP Interface Addresses The default address of the VoIP interfaces of the TMG800 can be modified. To learn how this is done, refer to the Toolpack Web Portal tutorial guide on the Telcobridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Web_Portal_Tutorial_Guide_Versions Changing Passwords Once logged in to the TMG800, type “passwd”, in order to change the password being used.

  • Page 27: Chapter 4 System Upgrades

    Chapter 4 System Upgrades For information concerning system upgrades on a Telcobridges TMG800, refer to the Toolpack Install Guide for TMG800. This document can be found on the Telcobridges web site: http://docs.telcobridges.com/mediawiki/index.php/Upgrading_Toolpack Installing a New License In order to install a new license on a Tmedia system, follow the steps described on the following internet page: http://docs.telcobridges.com/mediawiki/index.php/Add/Change_Licenses...
  • Page 28 TMG800 Installation Guide...

  • Page 29: Chapter 5 Troubleshooting Tools

    Chapter 5 Troubleshooting Tools This chapter provides guidance in what actions to take when encountering system problems prior to contacting TelcoBridges Customer Support. The following topics are covered: • Connecting to the Serial Port of the TMG800 • Configuring the Terminal Emulator Application •...

  • Page 30: Connecting To The Serial Port Of The Tmg800

    TMG800 Installation Guide Connecting to the Serial Port of the TMG800 The serial port interface enables administrators to perform management tasks on the TMG800. To connect to the serial port of a Tmedia unit: Connect a RJ45 CAT5 straight cable (supplied with unit) between the com port of your computer and the serial port (labelled RS-232) of the TMG800 as shown in figure 5.1 on page 24.
  • Page 31 Troubleshooting Tools DB 9 RJ 45 Figure 5.3 Console pinout...

  • Page 32: Configuring The Terminal Emulator Application

    TMG800 Installation Guide Configuring the Terminal Emulator Application Before communicating with the Tmedia Management Interface, you must first configure a terminal emulator or console application to communicate with the TMG800 in order to configure initial settings. Available terminal emulation software includes: •...

  • Page 33: Reporting A Problem

    Troubleshooting Tools Reporting a Problem TelcoBridges has developed extensive tools to gather information about a Tmedia system to solve problems quickly. Users MUST gather all related logs before reporting a problem to TelcoBridges Support via Email or MSN. Various logging methods are described in the following sections.

  • Page 34: Backdoor Tools

    5.7.1 tbx_cli_tools_remote The tbx_cli_tools_remote tool can be used to get the text-based GUI control of TB applications like Toolpack_Engine, Toolpack_sys_manager, tbstreamserver, and others which are run in background. For further information about tbx_cli_tools, refer to Telcobridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Application:tbx_cli_tools_remote...

  • Page 35: Line/Trunk Status (Tbshowls)

    Troubleshooting Tools 5.7.2 Line/Trunk Status (Tbshowls) tbshowls (/tb/bin/release/[OS version]/) tbshowls can be used to show trunk alarm and performance counters. The tool will check the trunk status periodically to show the most updated trunk status. Users can use the up/down/left/right arrow keys to show the performance data on different trunks.

  • Page 36: Tbstreamlisten

    The conversion tool, streamserver_pkt_to_wav can be found at the following location: /tb/bin/release/[OS version]. 5.7.7 tbsigtrace Signaling Traces The tbsigtrace program is a tool used to capture SS7, ISDN, and SIP signaling. Note This application can be started with Toolpack. For further information, refer to the TelcoBridges TB Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Debug_Application:Tbsigtrace...

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