Tesla X 2015 Owner's Manual page 252

Troubleshooting Alerts
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
(CHG_w032)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CHG_w037)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_w043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to
accurately sense the charge port door position and the charge port may not operate as expected.
• The charge port latch may intermittently remain engaged when the charge port door is opened.
• The charge port light may illuminate only intermittently when the charge port door is opened.
If you encounter these or similar behaviors while the alert is present, try closing the charge port door and then
opening it again to restore normal function.
For more information, see
250
Guides. If using other external charging equipment, refer to the
Opening the Charge Port on page
Maps and Navigation on page 143
176.
for more
MODEL X Owner's Manual