Panasonic KX-NCP500 User Manual page 4

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Call Centre
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers Queuing
!!
!!
Hints
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
ICD Group
Conditions
CA Call Accounting Server
and Web Client
PC
(Web Server)
PC
(Client)
PC
(Client)