Troubleshooting - Panasonic WX-CC411BP Operating Instructions Manual

Troubleshooting

Check the following before requesting repair.
Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question
related to engineering.
Symptom
No communication between
the order post, Belt Packs
and All-In-One Headsets is
possible.
Paging between the store
personnel is possible, but
talking with the customers
using the order post is not
possible.
An echo is heard from the
earphone of the headset
when an individual is talking
into the headset microphone.
A lot of noise is heard from
order post.
A lot of noise is heard from
the order post speaker when
communicating between an
All-In-One Headset and the
order post.
There is no reaction even
when the buttons on the
touch panel are touched.
When one of the buttons on
the touch panel has been
touched, another button
reacts instead.
Communication breaks up or
it is hardly possible to hear
what is being said.
WX-CC411BP_PUQX1028ZAV1_IG.indb 43
Cause/solution
p p Is the power cord connected securely to the AC input terminal
of this unit and to the power outlet?
 Check whether it is connected.
p p Have the microphone input and speaker output of the order
post been connected properly?
 Check whether it is connected properly.
p p The speaker and microphone for the order post may not have
been installed correctly.
 Check that the speaker and microphone are placed at a
sufficient distance from each other, and anchor them securely
so that any vibrations are absorbed.
p p The input and output audio levels may have been set too high.
 Lower the audio input and output levels (OUT MIC/OUT SP) for
the order post to the appropriate level. (Feedback noise can be
prevented by selecting a setting that lowers the audio input level.)
p p The echo canceller is off or its level is low.
 Set the echo canceller to the appropriate level.
(The default setting is "MID".)
p p DNR is OFF or its level may be low.
 Set the DNR to the appropriate level.
(The default setting is "MID".)
p p Outbound DNR is OFF or its level may be low.
 Set the Outbound DNR to the appropriate level.
(The default setting is "OFF".)
p p Is the touch panel dirty?
 Clean the touch panel.
If there is no improvement even after it has been cleaned, adjust
the touch panel.
p p The touch panel must be adjusted.
 Adjust the touch panel.
p p Are the All-In-One Headsets or Belt Packs too far away from
the Center Module, or are there any obstructions such as
concrete walls or metal devices between the Center Module
and the All-In-One Headsets or Belt Packs?
 Contact the store where you purchased this unit, and move this
unit to a location where there are no obstructions around it.
Reference pages
P.28
P.29
WX-CS560
Operating
Instructions
WX-CM470P
Operating
Instructions
Operating
Instructions
<Setup
Instructions>
Operating
Instructions
<Setup
Instructions>
Operating
Instructions
<Setup
Instructions>
Operating
Instructions
<Setup
Instructions>
P.13
Operating
Instructions
<Setup
Instructions>
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