iDirect iQ LTE Series Installation, Support, And Maintenance Manual
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iDirect iQ LTE Series Installation, Support, And Maintenance Manual

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iQ LTE Satellite Router Installation, Support, and Maintenance Guide
Installation, Support, and
Maintenance Guide
iQ LTE Satellite Router
Router Products
Evolution
November 20, 2019

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Summary of Contents for iDirect iQ LTE Series

  • Page 1 iQ LTE Satellite Router Installation, Support, and Maintenance Guide Installation, Support, and Maintenance Guide iQ LTE Satellite Router Router Products Evolution November 20, 2019...
  • Page 2 TAC Contact Information: Phone: 703.648.8151 ~ Email: tac@idirect.net ~ Web site: tac.idirect.net iDirect Government™, created in 2007, is a wholly owned subsidiary of iDirect and was formed to better serve the U.S. government and defense communities. Company Web site: www.idirectgov.com ~ Main Phone: 703.648.8118...
  • Page 3 Revision History The following table shows all revisions for this document. To determine if this is the latest revision, check the TAC Web Portal at http://support.idirect.net. Revision Date Updates November 20, 2018 Initial release of the document. Installation, Support, and Maintenance Guide...
  • Page 4 Revision History Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 5: Table Of Contents

    1.1 iQ LTE Series Common Features ........
  • Page 6 4.3 Unpacking iDirect Equipment ........19...
  • Page 7 Contents ........43 C.2.1 Ethernet Port Pinouts .
  • Page 8 Figures Figure 1-1. iQ LTE Router ..........1 Figure 3-1.
  • Page 9 Tables Table 1-1. Power Supply Configurations ..............3 Table 2-1. Mechanical and Environmental Specifications..........5 Table 2-2. Power Specifications ................6 Table 2-3. Satellite Module RF Specifications ............7 Table 2-4. LTE Module RF Specifications ..............8 Table 3-1. iQ LTE Satellite Router Front Panel Descriptions .......... 12 Table 3-2.
  • Page 10 Tables Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 11: About

    Intended Audience This manual is intended for use by the VSAT (Very Small Aperture Terminal) equipment installer, System Engineer, and Network Operator responsible for maintaining the iDirect Network. Only qualified service personnel should install the iQ LTE Satellite Router. Familiarity with cabling and wiring practices is beneficial.
  • Page 12 About • Chapter 5, Maintenance on page 29 describes maintenance procedures for the iQ LTE Satellite Router. NOTE: A basic list of acronyms and abbreviations can be found in Appendix A, Acronyms and Abbreviations. Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 13: Document Set

    About Document Set The following iDirect documents are available at TAC and contain information relevant to installing and using iDirect satellite network software and equipment. Refer to Getting Help on page xiii for TAC access information. • iDX iBuilder User Guide •...

  • Page 14: Warranty, Rohs, Weee, Declaration Of Conformity

    Telephone: (703) 648.8000 • E-mail: sales@idirect.net Warranty, RoHS, WEEE, Declaration of Conformity Complete iDirect hardware product statements for the iQ LTE Satellite Router are available at these Web sites: • http://www.idirect.net/warranty, for the hardware warranty • http://www.idirect.net/rohs, for the RoHS statement of compliance •...

  • Page 15: Introduction

    1 Introduction The iQ LTE Series combines iDirect’s next-generation DVB-S2/S2X satellite connectivity with 4G-LTE creating a converged solution able to deliver reliable and persistent communications across a wide range of use cases. Featuring an integrated Cradlepoint LTE cellular router, the...

  • Page 16: Iq Lte Series Models

    The iQ LTE Pro Satellite Router is the highest tier LTE throughput model in the iQ LTE series that provides a top-tier solution for First Responder or higher throughput requirements using Gigabit LTE-Advanced Pro with Band 14 support.

  • Page 17: Power Supply Options

    Power Supply Options Power Supply Options NOTE: The iQ LTE Router can be ordered in any of the two configurations specified in Table 1-1. The Power Supply Unit (PSU) is a Field Replaceable Unit (FRU) and can be swapped with the same PSU version (AC with AC and DC with DC) in the field.
  • Page 18 Power Supply Options Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 19: Specifications

    • Section 2.2, Power Specifications on page 6 • Section 2.3, iQ LTE Series Common VSAT Specifications on page 7 Mechanical and Environmental Specifications The installation site must be able to accommodate the iQ LTE Satellite Router mechanical and environmental specifications listed in Table 2-1.

  • Page 20: Power Specifications

    Power Specifications Power Specifications The iQ LTE Satellite Router power specifications are listed in Table 2-2. CAUTION: If negative voltages are used such as Telecom -48VDC, the negative most voltage is always connected to –ve terminal (in the Telecom case this would be -48V) and the positive most voltage is always connected to the +ve terminal (in the Telecom case this would be 0VR).

  • Page 21: Iq Lte Series Common Vsat Specifications

    LTE Series Common VSAT Specifications iQ LTE Series Common VSAT Specifications The iQ LTE Satellite Router Series common VSAT specifications are listed in this section. 2.3.1 Satellite Module Table 2-3. Satellite Module RF Specifications Category Description LNB Support 22 kHz tone for High / Low Band IF Interface, Impedance Type “F”, Zo = 75 Ω...

  • Page 22: Lte Module Specifications

    LTE Series Common VSAT Specifications 2.3.2 LTE Module Specifications Table 2-4. LTE Module RF Specifications Category Description LTE Module based on iQ LTE variants Specific IBR-650C capabilities TBA based on regional certification. iQ LTE iQ LTE+ COR IBR900-600M: LTE Advanced 600 Mbps LTE/HSPA+ (SIM-based, Auto- carrier Selection for all North American, European, and Asia Pacific carriers;...
  • Page 23 LTE Series Common VSAT Specifications Table 2-4. LTE Module RF Specifications (continued) Category Description Security RADIUS and TACACS+ support 802.1x authentication for Ethernet Zscaler integration Certificate support MAC Address Filtering IP, basic content and website Filtering Zone-Based Object Firewall with host address (IP or FQDN), port, and MAC address Available only for iQ LTE+ with IBR900-600M and iQ LTE PRO with IBR900-1200M.
  • Page 24 LTE Series Common VSAT Specifications Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 25: Interfaces

    3 Interfaces This chapter describes the iQ LTE Satellite Router physical interfaces and LEDs, and contains the following sections: • Section 3.1, iQ LTE Satellite Router Front LEDs on page 11 • Section 3.2, iQ LTE Satellite Router Front Panel LED Status Descriptions on page 12 •...

  • Page 26: Iq Lte Satellite Router Front Panel Led Status Descriptions

    iQ LTE Satellite Router Front Panel LED Status Descriptions Table 3-1. iQ LTE Satellite Router Front Panel Descriptions Callout - Label Description 1 - POWER (SAT) Indicates power supply status and any power-related problems for the satellite module 2 - STATUS (SAT) Indicates basic operational state and problems with the satellite module 3 - FAN1 Provides fan status for the primary fan...
  • Page 27 iQ LTE Satellite Router Front Panel LED Status Descriptions Table 3-2. iQ LTE Satellite Router Front Panel LED Descriptions (continued) Label Signal Color/Type Definition STATUS Boot Sequence and Overall Status of the Satellite Module (SAT) 1/2 second flashing Green Satellite module is initializing Solid Green Initialization complete RX (SAT)
  • Page 28 iQ LTE Satellite Router Front Panel LED Status Descriptions Table 3-2. iQ LTE Satellite Router Front Panel LED Descriptions (continued) Label Signal Color/Type Definition CELL (LTE) Indicates strength of the cellular network On, steady Highest signal strength (4th bar) Flashing follow by a Indicates the signal strength level (1, 2, 3).

  • Page 29: Iq Lte Satellite Router Rear Panel Descriptions

    iQ LTE Satellite Router Rear Panel Descriptions iQ LTE Satellite Router Rear Panel Descriptions The iQ LTE Satellite Router rear panel is displayed in Figure 3-2 and defined in Table 3-3 on page Figure 3-2. iQ LTE Satellite Router Rear Panel Description Table 3-3.
  • Page 30 iQ LTE Satellite Router Rear Panel Descriptions Table 3-3. iQ LTE Satellite Router Rear Panel Descriptions (continued) Callout Label Interface Definition and Connector Type WiFi Aux R-SMA connector NOTE: This interface only presents on the iQ LTE+ and iQ LTE PRO models.

  • Page 31: Installation

    Section 4.1, Installation Steps at a Glance on page 17 • Section 4.2, Tools and Supplies Required for Installation on page 19 • Section 4.3, Unpacking iDirect Equipment on page 19 • Section 4.4, Components Typically Included in an Order on page 20 •...

  • Page 32: Installation Checklist

    (for routers with DC power supply options, only). 1. Unpack the router according to the unpacking instructions in Section 4.3, Unpacking iDirect Equipment on page 2. Account for all components for the installation. A typical list is given in Section 4.4, Components Typically Included in an Order on page 3.

  • Page 33: Tools And Supplies Required For Installation

    Inspect all shipping containers • If any damage or other signs of mishandling are evident, inform the carrier and either iDirect or the reseller • Remove the tape and any exterior covering from the box lid Save the iQ LTE Satellite Router shipping boxes after unpacking the system. These boxes will be needed in the event of moving or shipping the system in the future.

  • Page 34: Components Typically Included In An Order

    For DC (option 2), 1 (one) connector kit containing: one cable tie, one terminal block plug (P/N Phoenix 1779848), one cable strain relief, P/N 1803947 • Additional components normally required are available in several sizes and types. Consult the iDirect Account Manager for details. The components typically are: • One antenna •...
  • Page 35 Mounting the iQ LTE Satellite Router 3. Mount the iQ LTE Satellite Router in the rack. 4. Follow installation procedures for power supply options: • Option 1 (Section 4.5.1, on page 22) for AC power supply • Or, Option 2 (Section 4.5.2, on page 23) for DC power supply Installation, Support, and Maintenance Guide...

  • Page 36: Installing With An Ac Power Supply (Option 1)

    Mounting the iQ LTE Satellite Router 4.5.1 Installing With an AC Power Supply (Option 1) For an iQ LTE Satellite Router with an AC power supply Option 1, follow these steps: CAUTION: Direct connections to the power source should only be made by a properly licensed electrician.

  • Page 37: Installing With A 36-76 Vdc Power Supply (Option 2)

    Mounting the iQ LTE Satellite Router 4.5.2 Installing With a 36-76 VDC Power Supply (Option 2) For an iQ LTE Satellite Router using a 36-76 VDC power supply (Option 2): 1. First, perform steps 1-6 of the Installation Checklist, Section 4.1, on page 2.

  • Page 38: Figure 4-2. Sim Card Access Panel With L-Bracket

    Mounting the iQ LTE Satellite Router 4. There is an L bracket that holds the SIM access panel in place. Remove this bracket first, then remove the access panel. Figure 4-2. SIM Card Access Panel with L-Bracket 5. Unscrew the 2 screws on the SIM card module cover panel to expose the SIM card slots. CAUTION: The screws used to secure the SIM cards module cover panel are very small and easily misplaced.

  • Page 39: Preparing The Pc For Connection To The Iq Lte Satellite Router

    When the iQ LTE Satellite Router is physically installed, the downloading the firmware and configuration of the satellite router need to be completed. For information on installing software packages, see the Terminal WUI User Guide. To download the guide, go to https:\\support.idirect.net and click Satellite Routers. Connecting a Cradlepoint LTE Device to the...
  • Page 40 Connecting a Cradlepoint LTE Device to the Network If this is the first time configuring the IBR, the default IP address of the Cradlepoint module is 192.168.0.1. 3. Log in to the Cradlepoint module. The default username is admin and the password is the device serial #. In older versions, the password is the last eight alpha-numeric characters of the Cradlepoint device LAN port’s MAC address (e.g., if the MAC Address is 00:30:44:18:9E:BA, the password is 44189eba).

  • Page 41: Loading Idirect Sdk File To Cradlepoint Device

    The iQ LTE uses a GPIO cable to transfer signals from the Cradlepoint device to the front panel LED for device status and also reset function. An SDK script developed by iDirect is required to activate this functionality. You will need to download the script file iDirect_IQ_LTE_SDK.tar.gz from the TAC Customer Portal in the supplementary software section to your local PC and then load the script to your NetCloud Manager account.
  • Page 42 Loading iDirect SDK File to Cradlepoint Device Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 43: Maintenance

    5 Maintenance This chapter describes the required maintenance procedures for the correct functioning of the iQ LTE Satellite Router. This chapter contains the following sections: • Section 5.1, Safety Guidelines to Observe During Servicing on page 29 • Section 5.2, Maintaining the iQ LTE Satellite Router on page 30 •...

  • Page 44: Maintaining The Iq Lte Satellite Router

    Maintaining the iQ LTE Satellite Router Maintaining the iQ LTE Satellite Router The iQ LTE Satellite Router requires basic maintenance to keep it running efficiently and to prolong its life. WARNING: This unit is not serviceable. Return unit to provider for all servicing issues.

  • Page 45: Troubleshooting The Iq Lte Satellite Router Rackmount Router

    Table 5-1 describes the most common iQ LTE Satellite Router troubleshooting events and actions. Consult with the iDirect TAC when considering a reset. Reset functions are described Section E, iQ LTE Satellite Router Reset on page 51. Table 5-1. Troubleshooting Events and Actions to Take...

  • Page 46: Removing And Replacing The Power Module

    For warranty service, obtain a Return Material Authorization (RMA) number from the reseller or iDirect prior to shipping. Direct customers of iDirect, may contact the iDirect TAC directly to obtain an RMA number and shipping instructions. Follow the shipping instructions, complete the RMA form, and attach the form to the outside of the shipping box.

  • Page 47: Appendix A Acronyms And Abbreviations

    Appendix A Acronyms and Abbreviations The list in this appendix is meant to be generic and may contain acronyms and abbreviations not found in this manual and some terms may not be defined based on industry standards of knowledge. 0…9 BUC Serial Number Burst Time Plan 16APSK...
  • Page 48 DHCP Dynamic Host Configuration Protocol Domain Name Service IBIT Initiated Built In Test DVB-S2 Interface Control Document Digital Video Broadcasting over ICMP Internet Control Message Protocol Satellite, Second Generation Evolution Software System International Electro-technical Commission EIRP Effective Isotropic Radiated Power Inter-Facility Link Eb/N0 Bit Energy to Noise Power Spectral...
  • Page 49 Megahertz Manufacturer ID Quasi Error Free MIL-STD US Military Standard Quality of Service MODCOD Modulation and Coding QPSK Quadrature Phase Shift Keying Msps Mega Symbols per Second MTBF Mean Time Between Failures MTBUR Mean Time Between Unscheduled Radio Frequency Removals RGMII Reduced Gigabit Media Independent Interface...
  • Page 50 TPCFEC Turbo Product Code FEC Terminal Part Number Terminal Serial Number Terminal Transmit Control Tx or TX Transmit Universal Data Protocol Underwriters Laboratories Volts Alternating Current Volts Direct Current VSAT Very Small Aperture Terminal Weighted Fair Queuing Wideband Global SATCOM Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 51: Appendix B Tools Needed

    Appendix B Tools Needed Figure B-1 Table B-1 specify recommended tools and supplies for a typical installation. Additional tools and equipment may be required to install related equipment and cables. Test equipment may be required to check signal, power levels, and communication links. Figure B-1.
  • Page 52 Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 53: Appendix C Cable Preparation

    Use high quality coaxial outdoor cable to connect the iQ LTE Satellite Router to the Outdoor Unit (ODU) equipment. iDirect recommends that a solid copper center conductor, coaxial cable be used with a minimum of 60% + 40% braid and double foil shield to connect the equipment, such as: •...

  • Page 54: Figure C-1. Coax Cable Cutting Technique

    Coax Cable Preparation • Co-channel interference causes degradation and higher packet loss rate • Good return loss – High quality cable and correct connectors help ensure an optimal return loss of 10 dB or more NOTE: Excessive DC Resistance – will result in excessive voltage drop across the IFL cable.

  • Page 55: Figure C-2. Cutting Technique For Removing Foil In The Braid

    Coax Cable Preparation 3. Remove any foil in the braid as shown in Figure C-2. Figure C-2. Cutting Technique for Removing Foil in the Braid 4. Fold the braid back over the jacket and trim the braid to the length as defined under Length C in Table C-1 on page 40 and shown in...

  • Page 56: Figure C-4. Attaching The Compression Fitting F-Type Connector

    Coax Cable Preparation 5. Flare the inner, outer braids and the outer foil shield only. Do not flare the inner foil shield (last foil around dielectric). 6. (If using a coax stripper, skip this step.) Being careful not to cut into the copper of the center conductor, remove the foil and cut the dielectric to the length shown under Length B in Table C-1 on page...

  • Page 57: C.2 Ethernet Port Pinouts

    Ethernet Port Pinouts Figure C-5. Compression fitting F-Type Weatherproof Plug and Tool 10. Inspect and ensure that the copper center conductor only protrudes 1/8 inch (3.2 mm) nominally beyond the rim of the F-connector. Trim if necessary. CAUTION: The center conductor length must be a minimum of 1/16 inch (1.6 mm) to a maximum of 1/8 inch (3.2 mm) protrusion beyond the rim of the F type connector.

  • Page 58: Straight Through And Crossover Rj-45 Cables

    Base-T Ethernet LAN ports on the iQ LTE Satellite Router chassis to the customer provided LAN Hub or switch. NOTE: iDirect supplies one 7-foot Category 5 UTP cable to connect the X7 Router to the LAN hub or switch. If additional cables or different lengths are needed, they may be bought commercially.

  • Page 59: C.3 Console Port Connection

    Console Port Connection C.3 Console Port Connection The Console port is used for servicing the X7 Router. Connect as follows: 1. Connect an RJ-45 to RJ-45 straight through cable, such as the Ethernet cable included, to LAN 1 port on the X7 Router. 2.

  • Page 60: Figure C-8. Rj-45 To Db-9 Female Dte Adapter

    Console Port Connection Figure C-8. RJ-45 to DB-9 Female DTE Adapter Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 61: Appendix D Dc Power Supply Installation

    Appendix D DC Power Supply Installation This appendix describes the installation of the DC power supply wiring for Option 2. Make sure all items are available to prepare the cable entry housing. Descriptions and diagrams of the items included with the router or necessary for the DC wiring are found in Table D-1.

  • Page 62: Figure D-1. Dc-Dc Power Supply Assembly At A Glance

    Figure D-1. DC-DC Power Supply Assembly at a Glance DC-DC Power Supply Assembly at a Glance Table D-2. Power Module Power Cable Installation Instructions Detail Step Instructions Diagram Strip approximately 1/4 inch of insulation from the ends of three appropriately sized (14-18 AWG) DC input wires.
  • Page 63 Table D-2. Power Module Power Cable Installation Instructions Detail Step Instructions Diagram 1. Wrap the cable tie around the wires, and tighten. 2. Insert the “three screw end” of the terminal block plug into the half of the strain relief clip. Be sure the two end screw holes fit securely into the two small protruding screw holders.
  • Page 64 Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 65: Appendix E Iq Lte Satellite Router Reset

    The iQ LTE Satellite Router has two types of reset functions: Level 0, and Level 1. Each type has a different effect on the router. Contact the iDirect TAC center for more information. NOTE: Refer to the Terminal WUI User Guide for more information. It is good practice to clear browser history, and turn off Web page caching, before accessing the user interface.
  • Page 66 Level 1 Reset • Router boots with factory default image (default options file, software, and passwords), access to Terminal WUI is available at the Management port ETH 2 at 192.168.0.1 • Recovery: none - reload software, options file, configuration Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

  • Page 67: Appendix F Cradlepoint Ibr900 And Netcloud Manager References

    Appendix F Cradlepoint IBR900 and NetCloud Manager References This appendix provides links to information for the Cradlepoint COR IBR900 Series router and NetCloud Manager. • General Information https://cradlepoint.com/products/cor-ibr900-series • Cradlepoint IBR900 Series Spec Sheet https://cradlepoint.com/content/ibr900-spec-sheet • Cradlepoint NetCloud Manager https://customer.Cradlepoint.com/s/article/NCM-Overview •...
  • Page 68 Installation, Support, and Maintenance Guide iQ LTE Satellite Router...

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