Cisco IG21 Series Installation Manual
Cisco IG21 Series Installation Manual

Cisco IG21 Series Installation Manual

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Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco
IG31R Rugged IoT Gateways Hardware Installation Guide
First Published: 2021-11-30
Last Modified: 2022-02-14
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco IG21 Series

  • Page 1 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide First Published: 2021-11-30 Last Modified: 2022-02-14 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    Surface Mounting with Keyholes C H A P T E R 4 Selecting and Installing Antennas Selecting and Installing Antennas Antenna Installation Best Practices Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 4 Cautions and Warnings Cautions and Warnings C H A P T E R 9 FCC and ISED Interference Statement FCC and ISED Interference Statement Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 5: Conventions

    Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 6 Conventions Conventions Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 7: Product Overview

    • Category 4 LTE, 2 x GE ports • Integrated Wi-Fi, GNSS, external antenna • IP30 rating, extended temperature • DIN rail or vertical surface mountable Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 8: Skus

    • Rear panel: Figure 1: IG21 Rear Panel, on page 5 • Right side panel: Figure 2: IG21 Right Side Panel, on page 7 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 9 • Solid red: Device is not operating properly 12 VDC power input connector. Connecting to Power, on page USB Type-A port. Included only on devices that support Wi-Fi connection. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 10 (RSSI is less than –90 dBm) • Solid green: Device is receiving a strong cellular signal (RSSI is greater than –90 dBm) Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 11 Installing a SIM Card • Rebooting or Resetting a Gateway, on page 37 Figure 3: IG21 Left Side Panel Kensington lock slot Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 12: Cisco Ig21R Rugged Iot Gateways Panels

    • Left side panel: Figure 7: IG21R Left Side Panel, on page 11 • Top panel: Figure 8: IG21R Top Panel, on page 12 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 13 • Solid red: Device is not operating properly 12V or 24 VDC power input connector. See Connecting to Power, on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 14 SIM slots and Reset button cover. See the following sections: • Installing a SIM Card • Rebooting or Resetting a Gateway, on page 37 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 15 Main LTE antenna connector. Selecting and Installing Antennas. Figure 7: IG21R Left Side Panel Kensington lock slot. Diversity LTE antenna connector. Selecting and Installing Antennas. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 16: Cisco Ig31R Rugged Iot Gateways Panels

    • Left side panel: Figure 11: IG31R Left Side Panel, on page 15 • Top panel: Figure 12: IG31R Top Panel, on page 16 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 17 • Solid red: Device is not operating properly 12V or 24 VDC power input connector. See Connecting to Power, on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 18 SIM slots and Reset button cover. See the following sections: • Installing a SIM Card • Rebooting or Resetting a Gateway, on page 37 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 19 Figure 11: IG31R Left Side Panel Wi-Fi antenna connector. Selecting and Installing Antennas. Kensington lock slot. Diversity LTE antenna connector. Selecting and Installing Antennas. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 20: Connecting To Power

    The IG21, IG21R, and Cisco IG31R use a DC power accessory kit, orderable separately. Figure 13: Power Connector Pinouts and the table that follows explain the pinouts for the power connector. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 21 Reserved for future use DC power input: • 12V for IG21 • 12V or 24V for IG21R and IG31R — Reserved for future use Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 22 Product Overview Connecting to Power Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 23: Installing The Gateway

    Install the gateways in an area in which structures, trees, or hills do not obstruct radio signals to and from the devices. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 24: Mounting Kits Contents

    To install the DIN rail bracket on an IG21, see Figure 14: Attaching the DIN Rail Bracket to the IG21, on page 21 and perform the following steps. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 25: Gateways

    Adapter Plate to the IG21R or IG31R, on page a. Position the adapter plate over the four mounting holes on the back of the gateway. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 26 Attach the bracket to the adapter plate with the two M4 6mm countersink screws provided. Use a #2 Philips head screwdriver to torque each screw to 13-15 inch-pound. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 27: Mounting A Gateway On A Din Rail

    To do so, see Figure 17: Attaching a Gateway to a DIN Rail (IG21R Shown), on page 24 and perform the steps that follow. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 28: Removing A Gateway From A Din Rail

    To remove a gateway from a DIN rail, see Figure 18: Removing a Gateway from a DIN Rail (IG21R Shown), on page 25 and perform the steps that follow. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 29: Surface Mounting With Wall Brackets

    CAUTION: If you are mounting the device on drywall, use four hollow wall anchors to secure the mounting brackets to the surface. To mount the device on a vertical surface by using mounting brackets, follow these steps: Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 30 Use a #1 Philips head screwdriver to torque each screw to 13-15 inch-pound. Figure 19: Mounting Brackets for the IG21 Figure 20: Mounting Brackets for the IG21R and IG31R Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 31: Surface Mounting With Keyholes

    Figure 21: Attaching Keyhole Mounting Screw). Make sure that the head of the mounting screws are sized to securely remain in the keyholes. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 32 3. Place the two keyholes on the back of the device over the two mounting screws mounted on the wall, and pull the device down slightly so that it hangs from the screws. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 33: Selecting And Installing Antennas

    The antenna performance, and therefore that of the router, will not be optimal if mounted directly on a device. Primary reasons for possible degradation of performance include: Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 34: Supported Cisco Antennas And Cables

    Antenna cable, 10 ft (3 m) LMR-195, SMA(m) to SMA(f) CAB-L240-20-SM-SF Antenna cable, 20 ft (6 m) LMR-240, SMA(m) to SMA(f) Selecting and Installing Antennas Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 35: Installing A Sim Card

    Figure 22: Unscrewing the SIM Slots and Reset Button Cover on the IG21, on page 32 Figure 23: Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 36 Figure 24: Exposing the SIM Slots on the IG21, on page 33 Figure 25: Exposing the SIM Slots on the IG21R or IG31R (IG31R Shown), on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 37 Figure 24: Exposing the SIM Slots on the IG21 Figure 25: Exposing the SIM Slots on the IG21R or IG31R (IG31R Shown) Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 38 Figure 27: Putting a SIM Card into the IG21R or IG31R (IG31R Shown), on page Figure 26: Putting a SIM Card into the IG21 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 39 SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page Figure 28: Closing the SIM Slots and Reset Button Cover on the IG21 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 40 Figure 29: Closing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown) 5. Replace and tighten the SIM slots and Reset button cover screw. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 41: Rebooting Or Resetting A Gateway

    Figure 30: Unscrewing the SIM Slots and Reset Button Cover on the IG21, on page 38 Figure 31: Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 42 Figure 32: Exposing the Reset Button on the IG21, on page 39 Figure 33: Exposing the Reset Button on the IG21R or IG31R (IG31R Shown), on page Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 43 Figure 32: Exposing the Reset Button on the IG21 Figure 33: Exposing the Reset Button on the IG21R or IG31R (IG31R Shown) Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 44 Figure 34: Reset Button on the IG21, on page 40 Figure 35: Reset Button on the IG21R or IG31R (IG31R Shown), on page Figure 34: Reset Button on the IG21 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 45 SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page Figure 36: Closing the SIM Slots and Reset Button Cover on the IG21 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 46 Figure 37: Closing the SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown) 5. Replace and tighten the SIM slots and Reset button cover screw. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 47: Connecting A Ground Cable

    4. Attach the grounding cable ring terminal to the device using the ground cable connector screw. 5. Connect the other end of the ground cable to a suitable grounding point. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 48 Connecting a Ground Cable Connecting a Ground Cable Figure 38: Attaching Ground Cable Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 49: Cautions And Warnings

    WARNING: This product is not intended to be directly connected to the Cable Distribution System. Additional regulatory compliance and legal requirements may apply for direct connection to the Cable Distribution Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 50 System. This product may connect to the Cable Distribution System ONLY through a device that is approved for direct connection. Statement 1078 Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 51: Fcc And Ised Interference Statement

    1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 52 The transmitter module may not be co-located with any other transmitter or antenna. Le module émetteur peut ne pas être coïmplanté avec un autre émetteur ou antenne. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 53 Pour les produits disponibles aux États-Unis / Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d'autres canaux n'est pas possible. Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...
  • Page 54 FCC and ISED Interference Statement FCC and ISED Interference Statement Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide...

Table of Contents