Polycom VVX 250 Quick Reference Manual page 2

Call Handling Basics
Answer a call
To answer an incoming call to one of your lines, do one of the following:
•
Lift the handset
•
Press the speaker or headset
•
Press blinking line key
•
Press the Answer soft key
If handling multiple calls, use either the line keys or navigational buttons to switch between.
Place a call
To place a call from your primary line:
•
Lift handset off hook or press speaker
•
Dial the extension or phone number (including a 1) to send the call.
End a call
To end your current call, hang up the phone or press the End Call soft key.
Advanced Call Handling
Hold
Hold places the call on the current line only.
To place a call on hold, do one of the following:
•
Press Hold
•
Press the Hold function key
To resume a held call, do one of the following:
•
Select the call (if on more than one) then press Resume
•
Select the call (if on more than one) then press the Hold
key.
•
Press the line key (if only on one call, its light will blink red).
Park
Park places a call on a 'shared' hold. This allows users to resume the call
from any phone. Calls may be parked on any valid system extension.
key
or headset key.
function
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To place a call into park:
•
Press More twice then press Park
•
Input a valid extension
•
Press Enter
To retrieve a parked call:
•
Press Pickup
•
Enter the extension on which the call is parked
•
Press Enter
Transfer
Transfer sends your answered call to a different extension or phone number
of your choice.
To perform a blind (direct) transfer:
•
Press Transfer
•
Press Blind
•
Input the destination extension or full phone number
•
Hang up when call disappears from your line
To perform an announced (consultative) transfer:
•
Press Transfer
•
Input the destination extension or full phone number
•
When caller answers, press Transfer to complete the transfer or
Cancel to go back to the initial caller.
To transfer a call directly to voicemail:
•
Press More
•
Press SendVM
•
Input the extension then press Enter
•
Hang up when call disappears from your line
Conference
Conference is a three party phone call.