Table of Contents Receive a Call Place a Call Hold a Call Transfer a Call Attended Transfers Park & Pickup Calls Voicemail Features Call Forwarding Conference Calls & 3-Way Calls Page Announcement / Phone Intercom Additional Questions...
Page 3
USER GUIDE Welcome to Voice made SIMPLE with SIMPLEFIBER COMMUNICATIONS. At SimpleFiber we pride ourselves on providing an integrated voice platform that delivers dozens of vital features to all our clients ranging from multinational corporations to local small businesses. This guide will provide simple explana- tions on how to use our most basic and common phone features.
Page 4
Your Questions, Answered. The following topics can help you find quick answers to frequently asked questions about your SimpleFiber phone service. For additional assistance, visit www.simplefiber.com/support or call our support line at 888-455-0151.
USER GUIDE Receive a call When a call comes in, you have three ways to answer: HANDSET Lift the handset (RED) off the hook. SPEAKER PHONE Press the Speaker button (ORANGE). HEADSET Press button to answer using a connected headset (YELLOW).
USER GUIDE PLACE A CALL Making a call with your phone is as SIMPLE as using your cell phone. Simply dial the number or extension including the area code. Then use one of the following to connect: HANDSET Lift the handset (RED) off the hook. SPEAKER PHONE Press Speaker button (ORANGE).
USER GUIDE HOLD A CALL With this system, you have two ways to hold a call: PRIVATE and PUBLIC which is referred to as parking. (see page 8 on how to park a call) To put someone on a PRIVATE hold on your phone, simply press the hold button (BLUE) on the screen.
USER GUIDE TRANSFER A CALL BLIND TRANSFER (UNANNOUNCED) Press transfer button (GREEN) to initiate (this will automatically place your current call on hold). Enter the destination where you wish to transfer. This can be another users extension or a 10 digit number such as a cell phone. Press transfer button (GREEN) a 2nd time or just simply hang up to complete the transfer.
USER GUIDE ATTENDED TRANSFER SUPERVISED TRANFERS (ANNOUNCED) Press the transfer button (GREEN) button to initiate. Enter the number, either a local extension or remote number such as a cell phone you wish to transfer to, and wait for the call to connect. This method allows you to talk to the person before you transfer a call to them.
USER GUIDE PARK A CALL Park is a system-wide function. This means a call parked at one phone may be picked up by any other phone within your local office. Press one of the Park buttons (ORANGE) with a green light to park the call. PICK UP When ready to pickup the call, simply press the same park line to pickup the call.
VOICEMAIL FEATURES USER GUIDE Default Voicemail PIN: 1234 CHECK VOICEMAIL AND CHANGE VOICEMAIL SETTINGS. Press the message button (BLUE) or dial 5001. You will hear prompts to guide you though the available options. CHECK VOICEMAIL REMOTELY Call your extension until you reach your voicemail. Press the * key and enter your voicemail password followed by the # key.
USER GUIDE CALL FORWARDING It is possible to forward your extension to another extension or to a remote number. To make forwarding active, dial *72, then the remote number or internal extension you wish to forward to. You will hear the greeting: "Forwarding is now active.", followed by the phone number that you are forwarding to.
USER GUIDE CONFERENCE CALLING / 3-WAY CALLING This awesome SIMPLEFIBER voice feature allows you to connect 2 or more callers and yourself for a group conversation. While on an active call just press the conference button (PINK) on the screen or the phone. Dial the extension or 10 digit number you want to connect with and wait for the call to connect.
USER GUIDE PAGE ANNOUNCEMENT Paging allows you to announce a message via the speaker-phone at every active extension within your entire local office. Press the page button (PURPLE) on the screen and then lift the handset and speak your message. (NOTE: Paging is 1-way audio only.) PHONE INTERCOM The intercom allows two-way communication between two active extensions.
SIMPLEFIBER ADDITIONAL QUESTIONS? SimpleFiber has an advanced suite of features that vary in complexity. For advanced configuration and questions please visit www.simplefiber.com/support or call our support line at 888-455-0151.
Need help?
Do you have a question about the SIP-T46U and is the answer not in the manual?
Questions and answers