Cannot Deploy A Skill - Lexmark Optra Compute 500 User Manual

Troubleshooting
Make sure that the user credentials are correct
Make sure to enter the correct device serial number
Make sure that the device is not previously enrolled
The device reenrolls itself and connects to the previous user account when you reset and reconnect it to
the network. To make it available for a different user, remove the device from the original account in the
portal.
Make sure that the device is in the Enrolling state
Press and hold the setup button for five seconds after starting the device.
Go to www.optra.com for support contact information

Cannot deploy a skill

Try one or more of the following:
Make sure that the cable connections are secure
Check if the network connection is working
Make sure that the device is online and responding to network requests
On the DEVICES tab, select the check box beside the device name, and then click PING. Then select the
device name, and in the CONFIGURE DEVICE page, click VIEW LOGS.
Make sure to add at least one device and one skill to the workflow
Make sure that the workflow is synced
On the WORKFLOWS tab, click SYNC.
Make sure that the device storage is not full
On the DEVICES tab, view the disk usage level of the device under the Disk column.
Make sure that all required skill configuration information is provided, and that the skill is
enabled
View the device logs for relevant debug information
On the DEVICES tab, select the device name, and in the CONFIGURE DEVICE page, click View Logs.
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