Troubleshooting; Cannot Connect To The Portal; Cannot Enroll The Device - Lexmark Optra Compute 500 User Manual

Troubleshooting

Troubleshooting

Cannot connect to the portal

Try one or more of the following:
Check if the network connection is working
Make sure that the cable connections are secure
Check if you are using a supported browser
Use the latest version of Apple Safari, Google Chrome
Make sure that the user credentials are correct
Make sure that the account e‑mail address is associated with your Optra Portal
organization
For more information, contact your administrator or the person who created the organization account.
View the device logs for relevant debug information
On the DEVICES tab, select the device name, and in the CONFIGURE DEVICE page, click VIEW LOGS.
Go to www.optra.com for support contact information

Cannot enroll the device

Try one or more of the following:
Make sure that the device is turned on
Make sure that the cable connections are secure
Check if the network connection is working
Wait for the indicator lights to blink before proceeding to enroll the device
Check if you are using a supported browser
Use the latest version of Apple Safari, Google Chrome, or Mozilla Firefox.
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, or Mozilla Firefox.
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