Dish Network 123698 User Manual page 81

Appendix
Legal Limitations
If You Need Assistance
Page 76
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION
TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE
TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK,
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
1. Call the Commercial Customer Service Center at 1-800-454-0843. Have the date of
purchase and either your customer account number, the receiver conditional access
number, or the receiver model number ready. Display the Important System
Information menu to find these numbers.
2. A Commercial Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed
to call a Return Authorization representative. Before shipping any equipment, you
must talk to a Return Authorization representative and must obtain a Return
Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the
defective equipment. For faster service, see the Advance Exchange Program below.
5. Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped. Include a
copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase
will be considered out of warranty. Follow the instructions given to you by the
Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be
returned to you at your expense.
INCLUDING BUT NOT LIMITED TO SERIAL OR