Safescan 2850 User Manual page 11

Banknote Error messages
When the device detects a suspect banknote during counting, it will stop, sound an alarm and display an error
message. The last counted banknote in the stacker is the suspect note. Remove this note and press [Start/OK] to
continue counting. Count the banknote again to make sure if a suspected banknote is detected.
Banknote Error messages
Error Cause
- Banknote is suspected.
UV, MG
- The sensors may be dirty or
blocked by dust.
- The image or integrated UV features
of banknotes may become weaker
when a banknote is old, heavily
used or when it has accidentally
been washed.
SLANT
- The banknotes are not being fed
straight through the machine.
CHAINED, - More than one banknote is being fed
DOUBLE through the machine at the same
time.
- An incomplete, torn or half-size
HALF
BANKNOTE banknote has been detected.
- A banknote with a non-conforming
WIDTH,
LENGTH
size has been detected.
Main error
Explanation
Error message number
More info, articles, tutorials and videos at: support.safescan.com
Solution(s)
- Count the banknote again to make sure if suspected
banknote is detected.
- Follow the cleaning procedure.
- Check if the banknotes are dirty, damaged or worn out.
- Make sure that the device is not in the vicinity of any
magnetic fields or devices transmitting any signal since this
may disrupt the integrated sensors.
- Ensure the banknotes are placed neatly and are inserted
centred on the hopper. Use the hopper guides to center the
banknotes and when counting a large stack of banknotes,
guide the notes also with your hands during counting. Please
refer to first operation.
- Ensure that there are no banknotes stuck, folded or glued
together.
- Check the banknote quality. If no obvious visibl issues are
found, count the banknote again and check if the problem
persists.
- The hopper may be set too loose. Adjust the hopper screw in
clockwise direction. See chapter maintenance and servicing.
- Check the banknote quality. If no obvious visible issues are
found, count the banknote again and check if the problem
persists.
- Check the banknote quality. If no obvious visible issues are
found, count the banknote again and check if the problem
persists.
A variety of messages can be
displayed. These messages can
occur during start up or during
counting. The error message
screen shows the main error, the
explanation and solution and the
error message number.
English
11