Modem (Cable Or Dsl); Modem (Dial-Up) - Gateway DX4300 User Manual

Modem (cable or DSL)

My computer cannot connect to the Internet.
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Modem (dial-up)

See also
Your modem does not dial or does not connect
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34
CHAPTER 4: Troubleshooting
Make sure that your modem is connected to the
network jack.
See the documentation that came with your
modem for additional troubleshooting
information.
Contact your modem manufacturer for technical
support.
"Internet and networking" on page
Make sure that the modem cable is plugged into
the modem jack and not the Ethernet or the
PHONE network jack.
Make sure that your computer is connected to
the telephone line and the telephone line has a
dial tone.
Remove any line splitters or surge protectors
from your telephone line, then check for a dial
tone by plugging a working telephone into the
telephone wall jack.
Make sure that call waiting is disabled before
using the modem. Contact your telephone
service provider to get the correct code to
temporarily disable the service.
Make sure that the modem dialing properties are
set correctly.
To check the dialing properties:
1 Click (Start), type modem, then press E
Location Information
2 If the
enter the information for your area, then click
OK.
3 Click the Dialing Rules tab, click the location
from which you are dialing, then click Edit.
4 Make sure that all settings are correct.
32.
NTER
dialog box opens,
.