www.gateway.com
You see an "Unable to locate host" message and are
unable to browse the Internet
You may have typed the URL (Web address)
•
incorrectly. Check the URL, then enter it again,
or try a different URL.
Your Web browser may be experiencing
•
problems. Close your Web browser, then restart
it. If that does not allow you to connect, restart
your computer.
The problem may be with your network, not the
•
Internet itself. Check your network cables and
network devices (such as switches, routers, and
hubs).
Your ISP may be having connection problems.
•
Contact your ISP technical support to determine
whether the Internet outage is widespread (a
problem they are trying to solve).
People are sending you e-mails, but you have not
received them
Click the Receive or Send and Receive button in
•
your e-mail program. This checks your mail server
for incoming e-mail.
Make sure that your account with your Internet
•
service provider (ISP) is set up correctly. Contact
your ISP for technical support.
E-mails you send are returned as undeliverable
Check the spelling of the e-mail address you are
•
sending e-mail to. A valid e-mail address consists
of a user name, the @ symbol, and the Internet
domain name
provider (ISP) or company that "hosts" that user.
E-mail addresses never contain spaces and are
not case-sensitive.
If possible, contact the intended recipient by
•
using another method, then ask them to verify
their e-mail address.
of the Internet service
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