Gateway GM5684E Reference Manual
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Gateway GM5684E Reference Manual

Gateway GM5684E Reference Manual

Gateway desktop computer reference guide
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  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ......2 Gateway contact information ......2 Microsoft Certificate of Authenticity .
  • Page 4 Creating discs ........27 Using the memory card reader .
  • Page 5 Recovering your system ....... . 92 Creating recovery discs ......93 www.gateway.com...
  • Page 6 Technical support ........100 Before calling Gateway Customer Care ... . . 100 Calling Customer Care .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide.

  • Page 9: Microsoft Certificate Of Authenticity

    The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows. www.gateway.com...
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your • Front • Back Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack (optional)
  • Page 13 USB ports Video, Audio left, and Audio right jacks (optional) www.gateway.com Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to listen to audio CDs, install...

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Voltage switch Power connector PS/2 keyboard port USB ports S/PDIF jack (optional) Mic jack Headphone/front speaker jack Wireless network antenna (optional) Component Voltage switch Power connector...
  • Page 15 IEEE 1394 port Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) www.gateway.com Description Plug USB (Universal Serial Bus) devices (such as a USB printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see scanner, or other device” on page...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -OR- Side speaker jack Video card (optional) Audio card (optional) TV tuner card Modem jack (optional, not shown) Telephone jack (optional, not shown) Icon Description Plug your rear right and left speakers into...

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com...

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    To connect to a broadband modem or to an Ethernet network: Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or network jack. www.gateway.com on the back of your computer.

  • Page 22: Connecting A Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

  • Page 23: Waking Up Your Computer

    Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. www.gateway.com (Start).

  • Page 24: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button. If the computer remains in Sleep mode, press the power button.

  • Page 25: Using The Keyboard

    Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons www.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes.

  • Page 26: Elite Multimedia Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
  • Page 27 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 28: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 29 “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...

  • Page 30: Using Optical Drives

    CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

  • Page 31: Identifying Optical Drive Types

    Press the drive’s eject button, then Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has this logo... www.gateway.com Your drive type Use your drive for... is... Installing programs, playing audio CDs, and accessing data.

  • Page 32: Playing Discs

    CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... RECORDER Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer’s CD drive.

  • Page 33: Creating Discs

    Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video, or about nine hours of high-definition video. Blu-ray Discs can be played on a Blu-ray-compatible player or a Blu-ray drive-equipped computer.

  • Page 34: Using The Memory Card Reader

    CHAPTER 3: Setting Up and Getting Started Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 35: Adjusting The Volume

    For more information, see keyboard” on page To adjust the volume from Windows: Click slider opens. www.gateway.com Caution Do not remove the memory card or turn off the computer while Important Do not use the remove hardware icon in the taskbar to remove ) on the taskbar.
  • Page 36 CHAPTER 3: Setting Up and Getting Started Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.

  • Page 37: Configuring The Audio Jacks

    You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Computer” on page www.gateway.com Control Panel Hardware and Sound (Start), then click Control Panel on the taskbar.
  • Page 38 CHAPTER 3: Setting Up and Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs.

  • Page 39: Chapter 4: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive •...

  • Page 40: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 41: Opening The Case

    Loosen the two captive thumbscrews on the back edge of the side panel. (These screws cannot be removed.) Slide the side panel toward the back of your computer, then pull the panel away from your computer. www.gateway.com “Preventing static electricity...

  • Page 42: Removing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: Remove the side panel by following the instructions in “Removing the side panel” on page Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. Tabs...

  • Page 43: Closing The Case

    Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer. Press the left side of the bezel firmly until the release tabs snap into place. www.gateway.com Tabs...

  • Page 44: Replacing The Side Panel

    CHAPTER 4: Upgrading Your Computer Replacing the side panel To replace the side panel: Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer.
  • Page 45 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs unlocking.
  • Page 46 CHAPTER 4: Upgrading Your Computer Slide the tabs of the new color panel up into the slots on the front bezel. Press firmly on the lower left and lower right parts of the color panel to engage the panel’s internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs locking the panel partially...

  • Page 47: Installing Memory

    - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. www.gateway.com...
  • Page 48 CHAPTER 4: Upgrading Your Computer Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically.

  • Page 49: Adding Or Replacing An Optical Disc Drive

    You will reconnect the cables after you install the new drive. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. www.gateway.com Important The color and shape of your replacement drive’s front cover may Step 8.
  • Page 50 CHAPTER 4: Upgrading Your Computer Remove the two drive retention screws. Slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 51: Replacing The Memory Card Reader

    Slide the top bezel toward the front of the computer about 3/4 inch, then remove it from your computer. Remove the two screws that secure the card reader to the computer. www.gateway.com Important The color and shape of your replacement card reader’s front cover Screws...
  • Page 52 CHAPTER 4: Upgrading Your Computer Unplug the cable from the back of the card reader, then slide the card reader toward the front of your computer. Slide the new card reader into place, then secure it with the two screws you removed previously. Plug the cable into the card reader.

  • Page 53: Adding Or Replacing A Hard Drive

    “Removing the side panel” on page Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Disconnect the hard drive cage fan cable from the system board. www.gateway.com...
  • Page 54 CHAPTER 4: Upgrading Your Computer Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) Remove the hard drive cage from the computer. If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.

  • Page 55: Replacing The Heat Sink And Processor

    For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Unplug the heat sink fan cable from the system board. www.gateway.com Hard drive cage tabs Step “Recovering your system” on...
  • Page 56 CHAPTER 4: Upgrading Your Computer Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up.

  • Page 57: Adding Or Replacing An Expansion Card

    If you are replacing an expansion card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may need to reconnect the cables after you install the new card.) Open the card retention lever. www.gateway.com...

  • Page 58: Replacing The System Battery

    CHAPTER 4: Upgrading Your Computer If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. card. Touching the contacts can cause electrostatic damage to the card. Install the new card into the expansion slot.
  • Page 59 To replace the battery: Restart your computer. During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. Write down all values in the menus and submenus, then exit from the utility.

  • Page 60: Replacing The System Board

    CHAPTER 4: Upgrading Your Computer Make sure that the positive (+) side of the new battery is facing up (usually the side that the battery type and model number are etched into), then press the battery into the socket until it snaps into place. Replace the side panel by following the instructions in “Replacing the side panel”...
  • Page 61 Remove the eight system board screws. Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws. If your replacement system board does not include a...
  • Page 62 CHAPTER 4: Upgrading Your Computer...

  • Page 63: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 64: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Create system recovery discs Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...

  • Page 65: Caring For Your Computer

    Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. www.gateway.com...

  • Page 66: Cleaning Your Computer

    CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 67: Cleaning The Keyboard

    If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. www.gateway.com...

  • Page 68: Cleaning Optical Discs

    CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 69: Using Bigfix

    To learn more about BigFix, click Help, then click Tutorial. Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. www.gateway.com (Start), All Programs, Accessories, System...

  • Page 70: Checking Hard Drive Space

    CHAPTER 5: Maintaining Your Computer Checking hard drive space To check hard drive space: Click window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Shortcut Start Computer right-click drive (Start) then click Computer.

  • Page 71: Deleting Unnecessary Files

    Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted. unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press E www.gateway.com Shortcut Start Computer...

  • Page 72: Checking The Hard Drive For Errors

    CHAPTER 5: Maintaining Your Computer Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer several hours every day, you probably want to run Error-checking once a week.

  • Page 73: Defragmenting The Hard Drive

    To defragment the hard drive: Disconnect your computer from the network. Click Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. www.gateway.com Help For more information about checking the hard drive for errors, (Start), All Programs, Accessories, System NTER...

  • Page 74: Backing Up Files

    If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: Click window opens.

  • Page 75: Scheduling Maintenance Tasks

    Help and Support. Type task scheduler in the Search Help box, then press E www.gateway.com Help For more information about backing up files, click Start, then click (Start), All Programs, Accessories, System...

  • Page 76: Moving From Your Old Computer

    CHAPTER 5: Maintaining Your Computer Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

  • Page 77: Transferring Files And Settings Manually

    Double-click the Documents or My Documents folder. The My Documents window opens and displays many of your saved personal data files. Copy your personal data files to removable media or to another computer on your network. www.gateway.com (Start), then click Step Step...

  • Page 78: Finding Other Files

    CHAPTER 5: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).

  • Page 79: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center •...

  • Page 80: Safety Guidelines

    Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped •...

  • Page 81: Error Messages

    “Unable to locate host” “Download Error” “Memory error” “Not enough memory” www.gateway.com Action “You get an “Insufficient disk space” error message” on page “You get a “Data error” message” on page “The hard drive cannot be accessed, or you see a “General failure reading drive C”...

  • Page 82: Internet And Networking

    Internet and networking Internet If you do not find a solution to your problem in this section, the issue may be networking related. See page 80 for more information. You cannot connect to the Internet • If you are using a cable or DSL modem, make sure that the modem cable is securely plugged into the Ethernet network jack.

  • Page 83: Modem (Cable Or Dsl)

    My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. www.gateway.com...

  • Page 84: Modem (Dial-Up)

    Modem (dial-up) See also “Internet and networking” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
  • Page 85 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under and networking” on page Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.

  • Page 86: Networking

    Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the dialog boxes. Networking You cannot see the other computers on your network • If a network cable is connected to your computer, make sure that the other end is plugged into a network router, switch, hub, or other network device.

  • Page 87: Power

    Connect a display that you know works (such as a monitor from another computer) to your computer. If the display still works, the original monitor is faulty. If the display does not work, the computer’s video card (if installed) is faulty. www.gateway.com...

  • Page 88: Printing

    The color is not uniform • Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read • Adjust the brightness and contrast controls. •...

  • Page 89: Optical Discs

    Make sure that the disc is label side up, and make sure that the disc is clean and free from large scratches. For information on cleaning the disc, see discs” on page www.gateway.com “Cleaning optical “Checking “Cleaning optical “Cleaning optical...

  • Page 90: Memory Card Reader

    • The regional code of the movie disc may not match your drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4.

  • Page 91: Keyboard

    Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. www.gateway.com Help For more information about file management, click Start, then NTER Caution All deleted files will be lost when you empty the Recycle Bin.
  • Page 92 A file was accidentally deleted • If a file was deleted while holding down the S or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore.

  • Page 93: Memory

    Run the Memory Diagnostic Tool. Click Memory Diagnostic Tool, Restart now and check for problems. Your computer restarts and runs the memory diagnostics. www.gateway.com (Start) then click Computer. The Computer Important Error checking cannot scan a drive while the drive is being used.

  • Page 94: Audio

    You see a “Not enough memory” error message • Close all programs, then restart your computer. • If you continue to receive this error message, consider adding more memory to your computer. Audio You are not getting sound from the speakers •...

  • Page 95: Expansion Cards

    A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables—Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. www.gateway.com...
  • Page 96 • Screen resolution—Many TVs cannot display the high resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see your online User Guide.

  • Page 97: Checking For Device Problems

    Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also be useful information to have available if you call Customer Care. www.gateway.com (Start), type device manager, then press . Device Manager opens.

  • Page 98: Recovering Your System

    You can solve most computer problems by following the information in support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of recovery discs as soon as possible.

  • Page 99: Creating Recovery Discs

    To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. as possible. www.gateway.com (Start), All Programs, Gateway, then click Important We recommend that you create each type of recovery disc as soon...
  • Page 100 The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. Insert a blank disc into the drive indicated in the Burn to list, then click Next.

  • Page 101: Recovering Pre-Installed Software And Drivers

    - OR - If you are recovering from your driver and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. Click the Restore tab, then click Reinstall applications/drivers.

  • Page 102: Returning To A Previous System Condition

    Click Contents. A list of software and device drivers opens. Click the install icon then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.

  • Page 103: Returning Your System To Its Factory Condition

    • If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see your recovery discs” on page www.gateway.com “Recovering from the hard drive “Recovering from “Recovering from...
  • Page 104 Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a dialog box prompts you to restart your computer.
  • Page 105 To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, then press A startup. Gateway Recovery Management opens. Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive.

  • Page 106: Technical Support

    For the contact number, see your setup poster. The label on top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. The Microsoft Certificate of Authenticity label found on the back of your computer includes the product key code for your operating system.

  • Page 107: Appendix A: Legal Notices

    APPENDIXA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 108: Replacement Parts And Accessories

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 109: Care During Use

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.

  • Page 110: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 111 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...

  • Page 112: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 113 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 114: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 115: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 116 APPENDIX A: Legal Notices...

  • Page 117: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio analog speaker jack audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack...
  • Page 118 playing audio recording troubleshooting CD drive adding identifying locating drive replacing See also optical drive troubleshooting cellular phone memory cards Certificate of Authenticity cleaning audio CD case computer screen keyboard LCD panel mouse screen cleaning CRT screen clicking closing computer case front bezel unresponsive program color panel...
  • Page 119 CD recordable DVD troubleshooting DSL modem connecting troubleshooting cleaning copying drive www.gateway.com inserting playing recording troubleshooting DVD drive adding identifying replacing See also optical drive troubleshooting editing buttons electrostatic discharge (ESD)
  • Page 120 Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders replacing...
  • Page 121 Task Scheduler media card reader media reader See memory card reader memory adding installing replacing www.gateway.com troubleshooting memory card reader inserting card locating memory card types removing card replacing using Memory Stick microphone jack...
  • Page 122 settings from old computer MP3 player memory cards multimedia adjusting volume playing Blu-ray playing DVD using Windows Media Player MultiMediaCard muting sound navigation keys network jack troubleshooting numeric keypad indicator opening computer case files folders front bezel programs shortcut menu optical connection optical drive eject button...
  • Page 123 Gateway Recovery Center with Windows System Restore re-installing defaults drivers programs software Windows with Gateway Recovery Center with Windows System Restore removing files and folders resetting computer restarting computer restoring defaults...
  • Page 124 side speakers configuring Standby mode starting computer programs static electricity surge protector system battery replacing system board replacing system identification label Task Schdeuler techinal support Support technical support tips before contacting telephone jack telephone support transferring files from old computer settings from old computer troubleshooting add-in cards...
  • Page 125 Windows Easy Transfer Windows key Windows System Restore Windows Update wired Ethernet troubleshooting working safely...
  • Page 126 Index...
  • Page 128 MAN GERSHWIN EREC REF GDE R0 4/08...

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