Problem Chart - Omnitronic EP-220NET User Manual

9 Problem Chart

Problem
Cannot connect to WiFi
network
Particular radio stations
cannot be played
No DAB / FM reception
possible
Poor DAB / FM
reception
Media server not
available
Possible cause
WiFi antenna not connected
Network down
Router restricts access to listed
MAC addresses
Insufficient WiFi signal strength
Unknown encryption method
Wrong WiFi password
• The station is not broadcasting at
this time of the day (keep in mind
that it may be located in a different
time zone)
• The station has too many people
tuned in and experiences server
congestion
• The maximum number of listeners
tuned in has been reached
• The URL is out of date; however, it
is updated daily so you should be
able to receive the station the next
time you tune in
Wrong network
Firewall blocks access
• Screw on the WiFi antenna to the
antenna jack and put it in a vertical
position.
• Check if another device, such as a
computer or tablet, can access the
internet through the WiFi network.
• Check if a DHCP server is available or if
a static IP address is properly
configured.
• Make sure that your firewall does not
block any of the output ports.
Determine the MAC address via
Configuration > Information > Network
information > Wi-Fi MAC or >LAN MAC
and add it to the allowed equipment list
of your router (AP).
• Check the distance between radio and
WiFi router and check if a computer
successfully establishes an Internet
connection from this distance.
• If not, move the radio closer to the router.
Change the encryption method to WEP,
WPA or WPA2.
Check if the right WiFi password has been
entered. Observe capitalization.
• Reset settings to default and extend the
antenna
• Move the radio closer to a window
• Check if the antenna has been extended
• Check for other electrical devices
standing too close to your tuner and
possibly causing interference
Check if radio and the media server are in
the same network.
A firewall that may block access to the
released or public folders is active on your
media server. Disable the firewall briefly for
verification.
49 • EN
Solutions