Thermo Scientific BioCane CK50900 Operation Manual And Parts List page 15

Section 4
Replacement Parts
Ordering Procedures
4-2 Cryobiological Storage Vessel
Please refer to the Specification Plate for the complete model number,
serial number, and series number when requesting service, replacement
parts or in any correspondence concerning this unit.
All parts listed herein may be ordered from the Thermo Scientific dealer
from whom you purchased this unit or can be obtained promptly from the
factory.When service or replacement parts are needed, check first with your
dealer. If the dealer cannot process your request, then contact our Technical
Services Department.
Prior to returning any materials, please contact our Technical Services
Department for a "Return Materials Authorization" number (RMA).
Material returned without an RMA number will be refused.
Thermo Scientific